Chiefland Ford

So, first off this is not a bash on the sales folks at Chiefland Ford, but more about fraudulent sales practices and bait and switch practices used to lure you into their sales facilities. We were lookin Chiefland Ford, but more about fraudulent sales practices and bait and switch practices used to lure you into their sales facilities. We were looking for a car for our daughter. We went online and saw a 2014 Subaru, had some miles on it but looked like something she could use. Went on site Friday evening, December 2nd, 2022, to look at the car. Was met by the Finance manager as the sales folks were busy. She was very nice, and she led us to the car. Exterior was decent, but upon further inspection, found engine parts in the back and when I opened the hood, found that the engine had been disassembled and a sticker on the window that this car is not for sale. Now why a dealership would advertise a car for sale with the engine disassembled and a replacement engine sitting on a pallet behind the vehicle is beyond me. So, we continued, my wife mentioned we had seen a VW Eos for $8884 with 98K miles. We looked at the car, took it for a drive…seemed solid enough so we sat down to make a deal. After a few minutes the salesperson comes back with a breakdown of the cost of the car…$9800 now for the car and a $3800 appearance fee. Now they were giving me around a $1000 discount that the salesperson seemed pretty proud of. I stated number one, the price of the car jumped from what was on the web advertisement, and we do not need the “Optional Appearance Fee” which he stated covered Lo-Jack for a year, Paint and rust through protection and a few other things. I stated we do not want or need that on the car. He stated sorry sir but that is NOT optional. So now with tax, tag and license with the added Dealer Fee and “Appearance Fee” the price of a $8884 car is now over $14000 and that is with their $1000 discount. I asked as to why the price advertised for the car was different, the salesperson stated that they have to show low prices so that they can get good placement from the search engines on the internet. Shocked that they would openly admit fraud, I told them this is Bull$^&t and walked out. Funny the next day that VW Eos jumped from $8884 on their website to now $10984. Listen, they say buyer beware and that is no joke. Buy from them as your own peril. I will never buy a car from them. I found a reputable dealer in Crystal River and they were honest and upfront about costs…that dealer has earned all my business and my family’s business moving forward. I have attached pictures for proof of the fraud. Lastly, I know that they will state it was a mistake…we fixed the issue…blah, blah, blah…look at the pictures and read other reviews…this is a perpetual issue. Something needs to be done. By the way, the Subaru was still listed on their website as of this posting... More

Had appointment to service my 2020 F350 Lariat truck. Got to appointment ahead of appointment and dealer took truck right in. Needed oil change, fuel filters and tire rotation. I was informed that I coul Got to appointment ahead of appointment and dealer took truck right in. Needed oil change, fuel filters and tire rotation. I was informed that I could wait and it would take about 1 hour. After 1 1/2 hours I went to service desk and tech came up and told manager they didn't have oil or fuel filters. Manager went to parts and had them order the items and was told they were on the way. 1 hour later I checked back and nothing. 30 minutes later oil filter came but no fuel filter. Tires where rotated but sensors couldn't be set because they didn't have the tool to perform this task. I was then asked to bring truck back in a couple of days and they (should) have fuel filter and tool to finish job. As I talked to service manager he said that the dealership was being restructured because of previous leadership. 3 1/2 hours for a minor process and didn't have one person relay the problems. FORD NEEDS TO PULL THIS DEALERSHIP LICENSE!!! More

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I contacted them because I received an email stating that the dealership price for a new 2021 Ford Escape Hybrid had just dropped $1000 and I was ready to buy. According to their ad, the car would have cost the dealership price for a new 2021 Ford Escape Hybrid had just dropped $1000 and I was ready to buy. According to their ad, the car would have cost just under 35K including taxes, destination charges and all other gadgets described in the ad. I called them to confirm that price and the answer was: "We will give you the best possible price but cannot do any negotiations over the phone." I told them that I would have to drive 45 miles round trip and would take the car outright if the price was within my budget. So their sales manager said: "Just come". At the dealership, after making us wait for more than 30 minutes (I guess it is part of the ploy as it makes the customer more "eager" to buy), the guy finally came back with an offer of 39K. What a joke! I asked him what the point was to advertise the car at 31K plus Tax if it was going to end up being 4-5K over the advertised rate. His reply: Well, there is great demand on this vehicle, we have only that one and we are also offering a special package with free oil changes for life and paint protection for five years. I told him that I did not want that package (I wanted to stay polite!) and he replied that it was a "compulsory" package. This guy did not want to make a deal. He was out to rob us blind! He made us waste our time driving there. Avoid them at all costs. More

Had a flat tire on a Saturday while traveling through the area. Went into the service center desperate for help. I was told that no one on duty knew how to change a tire. No attempt was made to help even see area. Went into the service center desperate for help. I was told that no one on duty knew how to change a tire. No attempt was made to help even see the issue with the tire. Using my own air machine, I put air in my tire where I traveled to the local Walmart service center who changed my tire to the space for free immediately. I don’t want to buy a car from a place that can’t even figure out how to change a tire 🤦🏼‍♀️ More

Horrible bait and switch xx. They put on their website a Retail Price then minus a Savings Price and then put in BOLD the "price" of the vehicle. So you spend more than an hour driving there only to find ou Retail Price then minus a Savings Price and then put in BOLD the "price" of the vehicle. So you spend more than an hour driving there only to find out their BOLDED price is phony baloney and that they have this $3000 addendum fee they tack on top of everything, and that doesn't even include the registration fee paperwork. Went to look at a car that was listed for $5400 on their website and, after their xx charges, was up to $9900. And then they claim that all dealerships do this. Uh, no they do not. Only YOU do this xx! More

Took my Wife's 2013 Explorer in to Chiefland Ford to get checked out because it was bucking and shuddering under acceleration. We left the car there and went to Walmart to kill some time. Around a hour and checked out because it was bucking and shuddering under acceleration. We left the car there and went to Walmart to kill some time. Around a hour and a half Later we came back and the service manager told us they couldn't get to it yet. We said fine and told him we would leave it with them and drove about 20 minutes home. As soon as we got in the house my phone rang and it was the service manager. He advised me they would need one more hour labor added to make it 2 hours at $139.00 X 2. I told him to go ahead. A couple hours later I get a call and it was the service guy. He told me that my transmission torque converter was bad and gave me a couple of unsettling options. One option was to get a new converter and flush the valve body for an outrageous amount of money. The other was to put a new transmission in it for somewhere around $6,000.00. I told him we would come and get it. Upon arrival he gave us a bill for $308.00. Included in the bill was $20 some bucks for shop supplies which they finally took off. No shop supplies are needed to hook up a scanner. The next day I took the car to Larry's Transmission in Williston and he told me to drain and fill the transmission with new oil. 5 quarts of new oil and 40 bucks walla, the problem is gone. Do not, I repeat do not go to Chief land ford. You will be sorry because they are nothing but incompetent thieves. 2 hours labor for a 30 minute scan. I wouldn't take a kids bike there for air in the tires. These folks are nothing but crooks and will screw you over in a heartbeat...I would rather rate them a zero but it won't let me. Run as fast as you can from these people...I see your reply. If you want to make it better you have my number.. More

Be careful they try to reel you in with low car cost but add a package that is mandatory that costs over 2 grand if yall want to see how a dealership is supposed to be run go to a place that is not cheiflan add a package that is mandatory that costs over 2 grand if yall want to see how a dealership is supposed to be run go to a place that is not cheifland ford they are a massive waste of time they had the opportunity to make me aware of the extra 2 grand they would try to charge me but failed to do so even though they knew I'd be driving 2.5 hours to go look at a vehicle that they didn't even put gas into for a proper test drive before I got there. Kat was nice though probably the only decent person that wasn't trying to screw me over. More

Had a great experience with my financing process for my car Bob was knowledgeable. Have any questions about financing he explained everything to Me. Recommended Chiefland Ford car Bob was knowledgeable. Have any questions about financing he explained everything to Me. Recommended Chiefland Ford More

Unhappy Bob and unhappy with Bob Found a corporate sale add on the truck I was wanting that was 5000.00 less than what had been discussed on the phone. Had an agreed amount for my tra Found a corporate sale add on the truck I was wanting that was 5000.00 less than what had been discussed on the phone. Had an agreed amount for my trade-in. Bob immediately started cutting my trade value, saying he wasn’t making enough. Finally made my purchase, lowered the value of my trade by 1000.00. But I think he still got even, 800.00 for nitrogen in the tires that I didn’t ask for. another 484.00 vehicle appearance, 886.00 for permanent plate he says they spray on all used vehicles, 685.00 ReCon what ever that is. 884.00 predelivery service charge, 184.00 registration fee, 65.00 doc stamp fees, 402.00 title registration fees, 209.00 private tag agency fee and 5030.00 for a 10000 mile extended warranty. So with an original difference of 8875.00 between trade the new truck. I was out the door financing 18782.83. I think Bob made his cut back and then some. Avoid Bob! More