Chicago Northside Toyota

I went there for some repair work. There were 5 workers in the "write up" room,no customers, but no one could be bothered to come out to me, to tell me where to go. When I entered that room, everyone appe in the "write up" room,no customers, but no one could be bothered to come out to me, to tell me where to go. When I entered that room, everyone appeared to be doing nothing, finally someone asked if he could help me. This person did not listen to what I was telling him about my car's problems, then told me the estimate time would be from 1 hour to 3-4hours. I pressed him on why to evaluation would take so long and he was vague, then said he said 1-2 hours. (The place was empty) I declined service and left at that point. I have been there before and felt they always "piled on" with services that they suggested you need, which would cost several thousand $$. I usually go to an independent repair shop because of this, but today's problem was one my car guy couldn't fix without the specialized equipment the dealer has. I will not be back. And I don't expect them to stay in business long. More

This place is a RIPOFF. They told me I had to have a lot of extra work done such as power steering flush, air induction service, brake fluid flush and other things which were not necessary just to pad the b of extra work done such as power steering flush, air induction service, brake fluid flush and other things which were not necessary just to pad the bill. I should have known better. I won't make that mistake again. More

This dealer is BIG CHEATER - DONOT GO TO HIM First he This dealer is BIG CHEATER - DONOT GO TO HIM First he advertised the price on AutoTrader as 13.5K, when I try to buy it he said it was a mistake and This dealer is BIG CHEATER - DONOT GO TO HIM First he advertised the price on AutoTrader as 13.5K, when I try to buy it he said it was a mistake and price was 13.9K. The advertisement said keyless entry and sales person assured me that before purchase that that car has keyless entry. Then after I purchased the car, then all of sudden attitude changed. He said he will search for the keys and after 2 days said that keys are not found! The financing guy made mistake and asked us to drive 30 miles twice. The second time I told them that I will take my complaint to Toyota then the owner actually asked me leave his premises - talk about respecting the customer! The whole place sucks! DO NOT BUY FROM THEM More

Brought my 2006 Highlander in for its 25k service and replacement of third row seatbelts which had been chewed up by my dog. I was told that installation of both the belts would be about an hour of labo replacement of third row seatbelts which had been chewed up by my dog. I was told that installation of both the belts would be about an hour of labor. Called several days later and was informed that the car was ready to be picked up. After paying for the work and driving away I realized that they had not installed the seatbelts and had given them to me. I returned the car and explained what happened. Service rep did not apologize or offer to either reduce or comp labor costs. When I said that I expected to either receive reduced or comped labor for installation, service rep said that he would need to check with his manager. He eventually claimed that it would take four hours instead of one to install the seatbelts and that no accommodations would be made on the labor. I next spoke to the assistant manager who began by questioning whether I really picked up the car when I said that I did. He then stated that the best he could would be to reduce labor costs two hours. After telling him that this was twice the cost that I was originally quoted and that it did not adequately compensate me for my time in having to bring the car in for a second visit, he brought over the manager who refused to budge. I left with the seat belts and called several Toyota service departments in the area, all of whom said that the job would take at most two hours and probably closer two one. In other words, they both lied about the labor costs AND refused to make any reasonable accommodations for the trouble they put me through in saying that my car was ready when it actually was not. More

Northside Toyota is a complete rip-off. Every time you go in for an oil change, they tell you that your car needs thousands of dollars in repairs. Even if you follow Toyota's recommended maintenance schedule in for an oil change, they tell you that your car needs thousands of dollars in repairs. Even if you follow Toyota's recommended maintenance schedule, they try to sell extra stuff. Their prices are awful. They always throw one price at you, and if you don't like it, they pretend "oh wait we're having a sale right now", and knock off $20. Toyotas are supposed to be great cars, but according to what they recommend at this dealership, these cars must be falling apart after 20 thousand miles. They try to sell you the same fluid flushes every time, I had to remind them that I just had it done a few thousand miles ago, then they check their computer and say "oh yeah, now I see it". I understand how the business works, you're supposed to sell more work to customers who only come in to spend $20 for an oil change, but these guys are heartless. Instead of being kind and building customer relationships for a long period of time, they'd rather take your money now and they don't care if you're satisfied enough to ever come back. If you simply HAVE to use this dealership, your only remaining option is to make sure you go in the evening, and talk to JUAN in service. He is extremely friendly and is the only guy there who will really tell you what your car needs. More

North Side Toyota...where can I start may be by saying that I will never set my foot there and I regret going in first place. I took my car for repair, I had my check engine lamp On. I figure since it i that I will never set my foot there and I regret going in first place. I took my car for repair, I had my check engine lamp On. I figure since it is Toyota the best place to take is to Toyota dealership..well NOT this one. The mechanics check my car and told me the price that I have to pay to get it fix, which was pretty expenssive because they charge very much for labor. A part that can be changed in 15 mins max, they needed an hour and this costs $102. Any way they gave me the estimate told me once they change two parts my car won't have that problem. Even though it was extremelly expenssive I decided to go for it because I figure they were professionals. After spending about $500 I drove my car out of Toyota thinking that this is the end of the problems. I felt it was expenssive but at least it was done by someone that knows what he is doing. The check engine was off. 5 days after that the check engine came ON again. I was very unhappy to find out that therewere more parts to be change to fix the innitial problem that I had with the car. I got a call from their representative telling me that now I need to pay $700 more and the problem will be fixed- THE SAME PROBLEM .... As I started asking more questions why did they change the other two parts to begin with , if they were not causing the problem , the guy became very mean and was treating me like an idiot. Telling me that I don't know anything about cars and so on. WELL let me tell you what these idiots did... The first time they changed parts that were JUST fine....and were not causing the problem , whether it's because they don't know what they are doing or just decided to rip me off is just as bad. I personally think they rip me off. Theydidn't want to take resposibility for the mistake that they made, they didn't offer me any compensation or appology and they didn't stand behind the servicing that they preformed the first time. But wanted me to pay $700 more and believe them that everything will be fine. VERY RUDE. They could have changed half the parts in my car before they got the problem fixed - this is insane. If I was you I would think twice before taking my car there...I know I won't ever again!! !! I wish I could give them minus 10 stars. More

North Side Toyota...where can I start may be by saying that I will never set my foot there and I regret going in first place. I took my car for repair, I had my check engine lamp On. I figure since it i that I will never set my foot there and I regret going in first place. I took my car for repair, I had my check engine lamp On. I figure since it is Toyota the best place to take is to Toyota dealership..well NOT this one. The mechanics check my car and told me the price that I have to pay to get it fix, which was pretty expenssive because they charge very much for labor. A part that can be changed in 15 mins max, they needed an hour and this costs $102. Any way they gave me the estimate told me once they change two parts my car won't have that problem. Even though it was extremelly expenssive I decided to go for it because I figure they were professionals. After spending about $500 I drove my car out of Toyota thinking that this is the end of the problems. I felt it was expenssive but at least it was done by someone that knows what he is doing. The check engine was off. 5 days after that the check engine came ON again. I was very unhappy to find out that therewere more parts to be change to fix the innitial problem that I had with the car. I got a call from their representative telling me that now I need to pay $700 more and the problem will be fixed- THE SAME PROBLEM .... As I started asking more questions why did they change the other two parts to begin with , if they were not causing the problem , the guy became very mean and was treating me like an idiot. Telling me that I don't know anything about cars and so on. WELL let me tell you what these idiots did... The first time they changed parts that were JUST fine....and were not causing the problem , whether it's because they don't know what they are doing or just decided to rip me off is just as bad. I personally think they rip me off. Theydidn't want to take resposibility for the mistake that they made, they didn't offer me any compensation or appology and they didn't stand behind the servicing that they preformed the first time. But wanted me to pay $700 more and believe them that everything will be fine. VERY RUDE. They could have changed half the parts in my car before they got the problem fixed - this is insane. If I was you I would think twice before taking my car there...I know I won't ever again!! !! I wish I could give them minus 10 stars. More

As long as this is now Northside it is okay, but when it was Metro Toyota, they were a big rip off. Left an impression, and it was the wrong one. I NEVER had a problem with Northside Toyota. They evaluat was Metro Toyota, they were a big rip off. Left an impression, and it was the wrong one. I NEVER had a problem with Northside Toyota. They evaluated my brakes correctly. I need new ones. BUT when this was METRO they told me I needed brakes when I did not. They told me I needed hoses when I did not. The change in management was extremely welcome. The above rating is for Northside Toyota. More

Absolutely NOT. Do NOT go here for service. They are the biggest rip off for service. Fabricate the bill, and overcharge for everything. told me I needed front brakes, and brought it to a "real mechan the biggest rip off for service. Fabricate the bill, and overcharge for everything. told me I needed front brakes, and brought it to a "real mechanic" who told me that I still had about 5000 miles left. And of course added the $180.00 hose charge, which I see they are notorious for. These service guys are just looking to sell, don't care how bad you get ripped off. NEVER AGAIN!!!!!!!!!!!!!!!! More

Do not buy from these guys. they just outright lie about everything. i bought my car from them. they are very friendly when doing the sale. once the sale was final they just want to rush rush and rush. did everything. i bought my car from them. they are very friendly when doing the sale. once the sale was final they just want to rush rush and rush. did not explain anything about car any terms or conditions. they lied about condition of my trade-in tried to low ball it by 3000 dollars. they didnot give me my customer satisfaction survey from Toyota. looks like they filled it out themself and sent it. worst dealership ever..... More