Chicago Northside Toyota

Best Customer Service EVER!!! Jose Rivera(Service Manager) & Marcos....are simply AWESOME! (cant think of a better word to describe my experience with the two of them.) Toyota should be extremely hap Manager) & Marcos....are simply AWESOME! (cant think of a better word to describe my experience with the two of them.) Toyota should be extremely happy to have them on board! I've been coming to get my vehicle serviced here for almost 4 years (I Live closer to Grossinger Toyota on Touhy) But I make the drive every time because I know I'm getting Quality everything...from coffee to sparks plugs lol :) ! What keeps me coming Back???...Obviously the VIP treatment..... Starbucks...Plasma TV...Leather comfy chairs....and the Staff of course! The service area has recently been renovated they now have super comfy leather chairs (which I plan on buying soon) lol:) yummy Starbucks coffee for their customers (as always) and Just GREAT people to serve you...AND your vehicle! I've been a loyal customer for 4 years....and plan on purchasing again soon from Toyota! Thank you, Jose, Marcos, Toyota! More

On Friday 4/8/11 I was traveling home for the day, while on the highway I started smelling antifreeze and notice the tempture gage moving towards HOT! I pulled to the side of the road and call Toyota and s on the highway I started smelling antifreeze and notice the tempture gage moving towards HOT! I pulled to the side of the road and call Toyota and spoke to Juan, I expain what I had notice and asked him what I should do. He suggested that I bring the car into the shop so that they could check it out. He asked if I needed a tow truck to come and get me, I informed him that I did not think so, told me to be very careful and take it easy as I made my way to the shop, he did not want to see me get hurt or damage my car futher. Once I got to the shop Juan was waiting for me, told me to have a seat and they would check to see what the problem was. After a short time he came over to me and explain that appeared to have happen, provide me with a cost effective solution to fix the matter and asked for my authorizaiton to proceed which I gave. About an hour after that the repairs where completed and I was on my way home. I was so happy that I call Juan and followed his instructions, before I left the shop Juan explained to me that I was lucky because a part (thermostat I belive) had gotten damanged and broken out of it's housing, by following his instructions I prevented the part from going into the engine and causing more extensive damage. I am real greatful to Juan and Toyota for addressing and resolving this matter. More

they go above + beyond for the customer. they treat customer with great respect + understanding. they know what the problem is. work is excellent, at lowest possible price, giving a discount coupon if customer with great respect + understanding. they know what the problem is. work is excellent, at lowest possible price, giving a discount coupon if you dont have one. our experience so good that daughter bought most expensive sienna recently. would recommend north side to everyone. this is our 4th camry. More

I should start by saying that my first car buying experience this year was HORRRRRIBLE. But thankfully, I was able to change that experience to a marvelous one in part because of the wonderful work experience this year was HORRRRRIBLE. But thankfully, I was able to change that experience to a marvelous one in part because of the wonderful work of Paul, Carl, Cordero and David. I also have to mention that I normally don't write reviews unless I feel strongly about 1. a bad service or 2. an extremely good service; may I point out two words BAD and EXTREMELY to emphasize that I have to feel strongly about these two things in order for me write a review. Writing a review takes time, feeling and honesty. So in writing this, I hope you can read that I mean every word in this review. Although from the outside, the dealership looks small, however, their service is by far grandiose. Let me start by mentioning Carl, the Finance Manager, he has a way of making you feel like the purchase you are about to make its the best purchased based on numbers. In reviewing my paperwork at home he was right, the best purchased for my brand new Prius Car based on pure research. Carl is by far the best person to work with because he is good at balancing and explaining things to the consumer. Paul, Carl, Cordero and David are professional, good hearted sales people. Mostly when you step into any car dealer, most sales staff have one thing in mind and that is to make the sale no matter if they have to prevaricate or perhaps fabricate false facts in order to persuade the customer to buy from them. The people from Chicago Northside Toyota Scion are the total opposite. Honest people, no fib to convince you to buy. So if you are looking into purchasing a new/used car, I honestly hope you consider going to Chicago Northside toyota and receive the best service, best prices and meet the best sales people. So to all those I recommend this dealership 100%. Sincerely, Sandra More

I've been to Chicago Northside Toyota Scion twice now for service. I've had my oil changed twice, my brake fluid replaced, my oxygen intake valve replaced, and new windshield wipers installed after one flew service. I've had my oil changed twice, my brake fluid replaced, my oxygen intake valve replaced, and new windshield wipers installed after one flew off during the Snowpocalypse. They also washed and cleaned my car both times for free! The employees were extremely friendly both times and very helpful. They are always careful to alert me to any issues that may arise in the future without pressuring me to have any work done immediately. The service is always very quick and the waiting area is clean and pleasant. Finally, all repairs and labor were very affordable. I would definitely recommend this dealership to anyone with a Toyota. More

I BROUGHT MY CAR IN FOR THE 5000 MILE MAINTAINCE AND WAS GREETED WELL ASKED IF THEIR WERE ANY PROBLEMS AND TOLD IT WOULD TAKE ABOUT ONE HOUR. IT DID TAKE ABOUT AN HOUR THEY SERVICED THE CAR AND WASHED IT FO GREETED WELL ASKED IF THEIR WERE ANY PROBLEMS AND TOLD IT WOULD TAKE ABOUT ONE HOUR. IT DID TAKE ABOUT AN HOUR THEY SERVICED THE CAR AND WASHED IT FOR ME.THE OIL WAS CHANGED AND TIRES ROTATED. OH , I FORGOT THEY ALSO CHECKED THE RADIO AND TURNED OFF THE CHECK ENGINE LIGHT.MY SERVICE PROVIDER [MIKE] WAS VERY PROFESSIONAL AND KEPT ME UP TO DATE SA TO HOW MUCH LONGER I WOULD HAVE TO WAIT. I MIGHT ADD THE FREE COFFEE IN THE WAITING ROOM WAS ABONUS. More

In terms of pricing, they're willing to out-bid other dealerships and they're very transparent about the cost-breakdown. The floor salesman was very receptive to our needs, and the finance manager was dealerships and they're very transparent about the cost-breakdown. The floor salesman was very receptive to our needs, and the finance manager was quick to get us out the door with the price we agreed upon. More

From the time I walk in the service was great. Everyone was so friendly and helpful. I have one of the best cars on the road and it's new. One of the best feeling in the world right now. It run smooth very was so friendly and helpful. I have one of the best cars on the road and it's new. One of the best feeling in the world right now. It run smooth very little miles and just the right amount of room. I must say I will pass alone the word, the is the place to go. Keep up the good work. More

QUICK REVIEW: These guys went above and beyond. Awesome QUICK REVIEW: These guys went above and beyond. Awesome customer service. Good prices. Friendly. Efficient. If you go, ask for Kenny. THE LONG STO QUICK REVIEW: These guys went above and beyond. Awesome customer service. Good prices. Friendly. Efficient. If you go, ask for Kenny. THE LONG STORY, PART ONE: About a week before relocating from Chicago to Kansas City, I stopped by the dealership. After glancing at a couple of cars I met Kenny. A few hours later, we were negotiating a fair price on a 2010 RAV-4. Kenny made me a surprisingly good deal on the car I wanted. I drove home that day around 5PM. All was well--until I noticed a fairly large ding and scratches on the driver's side door. It was too late to go back to the dealership that day, so I decided I'd call back first thing Monday morning. I didn't get around to calling Kenny until the middle of October--almost three weeks AFTER we'd already moved. His response was simple, "Fix it and we'll cover the cost." I was astounded. A few days later, the car was repaired and a check from Chicago Northside Toyota showed up in the mail. They covered the entire amount--no questions asked. THE LONG STORY, PART TWO: In December, three months after purchasing the vehicle, we discovered that the title had been processed with "Toyota" misspelled "Toytota." Once again, Kenny came through, quickly handing the situation is matter of days. Obviously, I'd highly recommend a visit to the dealership. I've already decided that the next car I buy is coming from Chicago Northside Toyota. After all, it's worth the price of plane ticket from Kansas City to Chicago for this kind of service. More