Chicago Northside Toyota

Costumer service I was preparing to purchase a vehicle soon, so I started looking and I had three dealer ships in mind, and Chicago Northside Toyota was one of my choi I was preparing to purchase a vehicle soon, so I started looking and I had three dealer ships in mind, and Chicago Northside Toyota was one of my choices. I stopped at Chicago Northside Toyota and due to Mr. Corderro Covington's (sales man) professional approach, professionalism, simile, car sales knowledge, costumer concerns, and appearance. I refused to continue looking at any other Dealerships I have purchased a lot of vehicles in my time. I have purchased new, used and vehicles from personal owners and never had a sales person with the positive attitude that Mr. Covington have. As a result of his (Corderro's) costumer service. I have passed on three of the five business cards that he provided to me for friends and co-workers that are in the market for a new car now to visit your dealership. So far I'm satisfied with the car purchase that I made at your dealership. Thank you again for providing me with a great sales man. Regards, More

Beware-Typical new car buying shenanigans Received an outstanding e-offer price on a new 2014 Corolla L Eco which included a $500 Toyota rebate. Completed online finance application. Called Received an outstanding e-offer price on a new 2014 Corolla L Eco which included a $500 Toyota rebate. Completed online finance application. Called by Internet salesperson Helena Angesom and was told we qualified for a interest rate between 5.9% and 7.9% (our credit isn't very good at the moment). Told Helena we would be driving 300 miles (about six hours) the next day to buy the car, and made an appointment for 2 PM. Arrived at dealership approximately on time (maybe 15 minutes late due to Chicago traffic), immediately turned over to salesperson Dennis Orihuela. Dennis was extremely courteous and professional, a very pleasant person to work with. However, they had no paperwork prepared ahead of time for the sale. I understand that they had not had the opportunity yet to sell us any add-ons like paint and fabric protection, but they could have revised paperwork if we had indeed been interested in buying such things. Dennis asked for copies of pay stubs and a utility bill. Wait a minute, no one had told us over the phone we needed to bring these items! Luckily, we were able to pull up copies online and print them out. After doing this, Dennis came back and told us we qualified for a 6.7% interest rate, which jived with what Helena had told us. I guess they were busy that day, but we spent THREE HOURS in Dennis' office (with our 7 year old child in tow) waiting for paperwork to be prepared and for our turn with the finance manager, after we had already agreed to their e-offer price the previous day When we finally get into Finance Manager George Wegener's office, he told us the rate would be 12.45%!!! I had made the mistake of telling Dennis that I planned to re-finance the car with my credit union once we got back home and had time to go through the CU's loan approval process. I started to raise a stink about the rate and what we had been told verbally by both Helena and Dennis, and Sales Manager Ben Shenk was summoned into George's office. I was then told they could offer us a 5.9% rate IF we let the dealership keep the $500 Toyota rebate that had been included to lower the e-offer sales price of the car. Say what you want about our bad credit, but if Toyota Financial Services will give us a 5.9% rate, by God, our credit qualifies for that rate regardless of what George tried to spin. This was clearly a ploy to "put more profit back into the deal at the last minute" by the dealership. I refused, and will refinance the car with my CU. George then had us start signing things on an electronic pad, without showing us the details of what we were signing up for. "Just go ahead and sign, it's nothing", or words to that effect. I don't think there was really any funny business going on (this time), but I resent being told to sign anything like that without reading everything word for word first. After the sale was completed, I received an email from Jenni Tuton saying I'd be receiving something in the mail to rate my experience with the dealership and she hoped I could rate them all "10s". I sent her an email back explaining that I couldn't do that, in fact my experience with the finance department would rate a zero, and described my entire experience at the dealership. She called and over several phone calls we discussed things. I can kind of see her point about why the dealership wouldn't have the paperwork pre-prepared (though the three hour wait, after I had already completed the online credit application, was still completely unacceptable and made the experience anything but hassle-free). After contracts are signed, there's nothing she can do about what happened in the finance manager's office regarding the jacking up of the rate, but she never got/gave me a good explanation of why Helena and Dennis both verbally told me we qualified for one rate and then George practically doubled it. She did say she would look into why George didn't turn his computer screen toward us so we could see the language of what we were signing contract-wise on the electronic pad. Funny, I've never received that Customer Satisfaction Survey in the mail either. All in all, I have to rate my experience as average. On the one hand, I got a truly outstanding price on the car. With the Toyota rebate, I got a brand new base 2014 Corolla L Eco for $2600 under MSRP (this was a couple of days prior to the end of the first fiscal quarter, so inventory taxes may have motivated them to make a sweet deal). And everyone I dealt with (even George and Ben) were extremely friendly. But the jacking up of the interest rate at the last minute was typical dealer trickery to take more money out of the customers' pocket. I made a couple of classic mistakes...I told Dennis that I was planning on refinancing the car with my credit union, and I had given Dennis our $3500 cash downpayment. Had I not done the latter, I could have walked out of the finance manager's office (or at least threatened to) for the trickery they pulled. Once they have your money/the keys to your trade-in/etc., they can keep you at the dealership for hours at their mercy until you cave in or break down. I urge every car buyer to read the book "Don't Get Taken Every Time" by former car salesman and dealer Remar Sutton. He will give you insight on every trick in the book that a car dealer will use to get the upper hand in a car sale and how they will extract as much money from you as they possibly can. By learning these tricks, YOU can control the sale and buy the car on YOUR terms, not theirs. More

Sales representative Dennis Orihuela is exceptional, truly so. He is professional in every way, reflected in his dress, manner, friendliness, and wisdom. He greeted us hospitably and attended to our p truly so. He is professional in every way, reflected in his dress, manner, friendliness, and wisdom. He greeted us hospitably and attended to our personal needs: making us aware of the restroom facilities, offered coffee, water, or other drink. He provided guidance, information, and details without pressuring. He was knowledgeable about all the products available, and he was able to compare the different models informing us of the features in each style and package. He advocated for our interests and was able to arrange a generous offer. This was not our first experience at Northside. We returned, because our precious experiences sold us, not only on the vehicle we purchased and our salesman, Dennis, but also the dealership from which it was obtained. Their service department is also first-rate. Whoever is responsible for the management of this organization should be commended. Dennis Orihuela embodies the spirit of Northside well: excellence is product, excellence in service, and excellence in the treatment of customers. You can't go wrong when you go there. More

The rating I gave was because of the excellent service and follow up I received when purchasing out New Vehicle. I have been dealing with Northside for service on my other Toyota for years. When the time and follow up I received when purchasing out New Vehicle. I have been dealing with Northside for service on my other Toyota for years. When the time came to buy a new car because we were involved in an accident we went to Northside. We were extremely happy with the service that we received. Luis was great and explained the car in full detail. The Finance manager George was great and made the loan process very easy. The follow up afterwards was great with follow up from George,Lewis,the General manager and the service manager. They thanked us for buying our Toyota and explained the Service . I would refer Northside to anyone who is looking to buy and New car. More

My experience with Northside Toyota was absolutely positive. From the beginning I was greeted with friendliness and put at ease. There was no hard sales pitch and all of my questions were answered. positive. From the beginning I was greeted with friendliness and put at ease. There was no hard sales pitch and all of my questions were answered. I was able to take my time to make a decision and found everyone in the dealership very easy to work with. I had a trade in and Raul helped me get the best price on this. I would definitely recommend them and will use them again in the future. More

2 years ago we had a very bad experience with this dealership when we were looking for a Toyota Prius 2012. We ended up getting it from Grossinger in Downtown Chicago. This time we wanted to give th dealership when we were looking for a Toyota Prius 2012. We ended up getting it from Grossinger in Downtown Chicago. This time we wanted to give them one more chance. We found a Toyota Highlander 2013 on TrueCar and took the certificate to them and they honored it. No price Haggling No Pressure. It was a very easy and fast process. I don't know I should thank Raul or TrueCar. Finance person didn't pressure us with extra useless warranties. We signed couple of papers and it was over with. We got the Keys and drove off. Highlander is a Great Truck. More

I took my 2011 RAv4 for its 30,000 check up. I had a 7am appt and planned to wait for my car. I was greeted promptly when I arrived by Mike who took down my information and then checked to make sure there appt and planned to wait for my car. I was greeted promptly when I arrived by Mike who took down my information and then checked to make sure there were no recalls...after that he let me know that someone would look over my car and he would come back with what needs to be done. He led me into a comfortable waiting area that had free wifi so I was able to work while I waited. It was about 20-30 minutes and then he returned sat down next to me and explained everything that would be done as the standard 30000 check up and then a list of some things that should be done to enhance my cars performance..everything he mentioned made sense even down to my windshield blades which should be replaced and I agreed as I had been using more windshield fluid to keep my windows clean..also the tire rotation and balance made sense because I had noticed sometimes the ride felt a little uneven (of course I didn't mention any of this because being a previous Passat owner you learn not to mention anything that is a "little off" unless you're prepared to pay big bucks) Volkswagon makes good cars but service and cost are another matter. Anyway this is the 1st Toyota I have owned and thanks to the way everything has been handled I know I made the right choice! In these economic times it is nice to find somewhere that makes you feel your money has been well spent! This whole experience has been awesome!!! From the time I arrived to the follow up call today from Marcos to find out how my service visit went .The service staff was efficient and finished within the timeframe Mike had given me everyone professional and courteous .I am one of those people who when I find something done well I like to make sure it gets known. Thanks Northside Toyota see you in August for next check up.....Job well done!!!!. More

I went into the dealership not sure of what car I wanted/needed. As soon as I entered the dealership, I was greeted by a very friendly salesman who was eager to show me what was available. Mr. Lewis wanted/needed. As soon as I entered the dealership, I was greeted by a very friendly salesman who was eager to show me what was available. Mr. Lewis Belcher was very knowledgeable and answered all of my questions. He was very helpful and ensured i received a good price. I walked out with a new 2013 Toyota Highlander to fit my family needs. It was my best purchase of the year. More

While the car buying process always seems to take a lot long then one thinks it should, my wife and I found the experience at Chicago Northside Toyota to be pleasant and enjoyable. This is our second ve long then one thinks it should, my wife and I found the experience at Chicago Northside Toyota to be pleasant and enjoyable. This is our second vehicle purchase from CNT and I don't foresee any reason to change in the near future. More

Had an amazing experience .... Dennis was very helpful and answered all my questions. Will definately reccomend to all my friends and family. Thank you Dennis and answered all my questions. Will definately reccomend to all my friends and family. Thank you Dennis More