Chevrolet of Everett - Service Center

Chevrolet of Everett responded

Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!

Chevrolet of Everett responded

We're delighted to hear that working with JJ has been a consistently positive experience for you. Providing professional and straightforward guidance on maintenance and repairs is essential, and it's great to know that JJ has met your expectations in this regard. If you ever have more service needs or questions in the future, please don't hesitate to reach out. We're here to assist you and appreciate your kind words and your continued support of Chevrolet of Everett!

Chevrolet of Everett responded

We're pleased to hear that you find the staff at Chevrolet of Everett to be professional and courteous, and that you don't feel pressured for add-ons during your service visits. Providing a comfortable and pressure-free experience is important to us, and we're glad we meet your expectations. If it's worth the drive for you to choose our dealership, we truly appreciate your loyalty and support. If you have any more service needs or questions in the future, please don't hesitate to reach out. We're here to assist you and ensure your continued satisfaction. Thank you for choosing us!

Chevrolet of Everett responded

We're delighted to hear that you had a great service experience at Chevrolet of Everett, and that the people were nice, your car was clean, and you were able to drive off the lot with satisfaction. Providing excellent service and ensuring a positive customer experience is important to us. If you ever have more service needs or questions in the future, please don't hesitate to reach out. We're here to assist you, and we appreciate your feedback and your support!

Chevrolet of Everett responded

We're pleased to hear that you had a friendly and timely service experience at Chevrolet of Everett, and that the wait time met your expectations for your specific service requests. Customer satisfaction is important to us, and we look forward to welcoming you back for any future service needs. If you have any more questions or require assistance, please don't hesitate to reach out. Thank you for choosing us, and we're here to assist you anytime you need us!

Chevrolet of Everett responded

We're thrilled to hear that you had a great experience at our dealership, and that Walter made the process easy and enjoyable for you. Creating a positive and comfortable environment for our customers is important to us. If you ever have more needs or questions in the future, please don't hesitate to reach out. We're here to assist you, and we appreciate your feedback and your support of Chevrolet of Everett!

Chevrolet of Everett responded

It's great to hear that Chevrolet of Everett went the extra mile by arranging a Lyft driver to take you to get your glasses in Marysville. Providing convenience and assistance to our customers is important to us, and we're glad we could help in this way. If you have any more needs or questions in the future, please don't hesitate to reach out. We're here to ensure your satisfaction and provide excellent service. Thank you for choosing us!

Chevrolet of Everett responded

It's wonderful to hear that Stephen Kenna has been a fantastic representative for Chevrolet of Everett, providing you with a welcoming and customer-centric experience. Building positive relationships with our customers is important to us, and it's great to know that Stephen's approach aligns with our commitment to excellent service. If you have any more needs or questions in the future, please don't hesitate to reach out. We're here to continue providing you with top-notch service and support. Thank you for your kind words!

Chevrolet of Everett responded

Thank you for sharing your recent service experience at Chevrolet of Everett. We're glad to hear that you were greeted promptly, received a clear explanation of your service, and that the truck servicing was completed professionally and in an acceptable time frame. Your recommendation is greatly appreciated, and if you ever have more service needs or questions in the future, please know that we're here to assist you. Thank you for choosing us!

Chevrolet of Everett responded

I'm sorry to hear about your frustration and the experience you had at our dealership. However, there seems to be some miscommunication or misunderstanding regarding the parts and the time it took to address your issue. The parts for your vehicle were not sitting on the shelf for two months. You were contacted the day they arrived, and we aimed to address your concerns promptly. Your vehicle was fixed within 24 hours of our phone call, indicating our commitment to resolving the issue as efficiently as possible. We apologize for any miscommunication or frustration you experienced during your interaction with our General Manager, Ward. We take customer feedback seriously, and we'll review and address the concerns you've raised. Our goal is to provide excellent service and customer satisfaction, and we appreciate your feedback as it helps us improve. If you have any further concerns or questions, please feel free to reach out, and we'll do our best to assist you

Kustomkruisers responded

Sorry, that is incorrect, I have had to call over and over for updates because no one would reach out. When I called this last time I was once again told my part wasn’t in. That’s when I reached out your general manager out of frustration and was told he didn’t have to help me. It’s only because I made a big deal about this that I got a call back from the service advisor telling me my part that was ordered for me wasn’t in but they received a stock of parts that are on the shelf in the parts department that they can use to fix my truck. I don’t know how long they have been sitting on the shelf and never said the parts were there for two months. What I do know is that my truck still wouldn’t be fixed if I had not escalated it and this has been the experience over and over again with this dealership.