Chevrolet of Everett - Service Center

Chevrolet of Everett responded

Thank you for bringing this to our attention. We are truly sorry to hear about your experience, as it does not reflect the BETTER EXPERIENCE we strive to provide at Chevrolet of Everett.

Chevrolet of Everett responded

Thank you for taking the time to share your positive feedback about our service department! We are thrilled to hear that you've had such great experiences with our team. At Chevrolet of Everett, we aim to deliver a BETTER EXPERIENCE by focusing on clear communication, honest service recommendations, and respecting your choices and budget. We appreciate your trust in us for your Suburban’s needs and are glad to know our team’s efforts have made a positive impact. We look forward to continuing to serve you with the same high standard of care in the future!

Chevrolet of Everett responded

Thank you so much for your glowing review! We're thrilled to hear that Betty was able to assist you effectively with your Tahoe. At Chevrolet of Everett, we're committed to providing a BETTER EXPERIENCE for all our customers, and it sounds like Betty embodied this commitment by going the extra mile—make that 10 miles—to ensure your vehicle was fixed promptly and to your satisfaction. We agree, Betty is indeed a valuable asset to our team! We appreciate your feedback and look forward to continuing to serve you with the same high standard of care in the future.

Chevrolet of Everett responded

Washington state requires customers to pay tax.

Chevrolet of Everett responded

Thank you for the positive review! We're happy to hear about your smooth experience at Chevrolet of Everett. Our advisor, JJ, is a great asset to our team, and we appreciate you mentioning their friendly and efficient service. The Better Experience at Chevrolet of Everett is all about making car care convenient, and we're glad you were able to get a quick appointment for your oil change. Sticking to the estimated repair time is important to us, and we're glad JJ and our service department were able to get you back on the road quickly. The Better Experience offers more than just efficient service. Remember, you also benefit from [mention specific service benefits, like complimentary car washes or multi-point inspections]. Thank you for choosing Chevrolet of Everett for your automotive needs. We look forward to seeing you again for your next service appointment!

Chevrolet of Everett responded

Thank you for your kind words, Joanne! We're thrilled to hear that Dan provided you with exceptional service during the recall for your airbag. At Chevrolet of Everett, ensuring a BETTER EXPERIENCE for every customer is our priority, and it sounds like Dan consistently delivers on this promise by taking great care of your car. We appreciate your feedback and are pleased that Dan has been able to assist you effectively. Thank you for trusting Chevrolet of Everett with your automotive needs, and we look forward to continuing to serve you in the future!

Chevrolet of Everett responded

Thank you for taking the time to share your experience with the radiator flush service on your Yukon at Chevrolet of Everett. We're delighted to hear that you found the service to be both fast and thorough. At Chevrolet of Everett, we aim to provide a BETTER EXPERIENCE by ensuring our services are efficient and meticulously carried out to meet the high standards our customers expect. We appreciate your feedback and are glad to have met your expectations. Thank you for choosing Chevrolet of Everett, and we look forward to continuing to serve you in the future!

Chevrolet of Everett responded

Thank you for taking the time to share your experience, especially the positive aspects of working with Aaron. We appreciate you mentioning his excellent customer service and the discount he provided to acknowledge the extended wait time for your oil change. We understand your frustration about waiting longer than expected for a scheduled appointment. Our goal is to ensure efficient service, and we apologize that we fell short on this occasion. We are always looking for ways to improve, and your feedback is valuable. We are reviewing our scheduling and service processes to identify areas for improvement and ensure timely service for all our customers in the future. We take pride in offering additional complimentary services like checking and adjusting tire pressure during oil changes. We apologize that this was missed during your visit. We value your business and hope you'll give us another chance to demonstrate our commitment to exceptional service. Perhaps for your next service appointment, you could request a confirmed time slot when you arrive to help manage wait times. In the meantime, please don't hesitate to reach out to our service manager, Travis Arnold, directly at 425-265-8001 if you have any further questions or concerns.

Chevrolet of Everett responded

Thank you for the fantastic review! We're thrilled to hear that Aaron Henthorn consistently exceeds your expectations with his exceptional service. At Chevrolet of Everett, we take pride in our Better Experience, and Aaron's dedication to providing top-notch care, regardless of the job size, perfectly exemplifies that commitment. We are lucky to have him on our team!

Chevrolet of Everett responded

Thank you for your feedback about your recent service experience at Chevrolet of Everett. We appreciate you letting us know that you were unsure where to go initially upon arrival. We strive to create a welcoming and efficient service department experience for all our customers. It sounds like it may have taken a moment for someone to greet you, and we apologize for any initial confusion. We're always looking for ways to improve, so thank you for bringing this to our attention. We will ensure our service team is even more proactive in welcoming and assisting walk-in customers in the future. We're glad you were ultimately helped quickly. On behalf of the entire team, thank you for your business!