Chevrolet of Dover

I’d leave less stars if it was possible!Extremely I’d leave less stars if it was possible! Extremely unprofessional! I called to ask about a Silverado I saw on the website. I called and spoke with I’d leave less stars if it was possible! Extremely unprofessional! I called to ask about a Silverado I saw on the website. I called and spoke with Will Sheppard who told me he would verify the truck was on the lot and get back to me. He text me (didn’t call or even ask if text was ok) saying “ . . . The truck is available . . . “ I responded asking for more info but I didn’t hear back until I called later that night. When I called them, I spoke to Matt Ceassna who couldn’t give me specific info for the truck I wanted because, as it turns out, THE TRUCK WAS NOT ON THEIR LOT! They could get the truck the next day. I was contacted by Will the next morning who asked if I would pay a deposit to see the truck. I said no because I lost confidence in them after the previous issues and I asked if they would bring the truck for me to look at without the deposit. At this point the texting stopped and I didn’t receive a response until I called to get some answers. First I spoke with Matt who transferred me to Will without answering my questions and then Will told me that I misunderstood his “The truck is available” text and he was looking into the trucks availability. At this time it was around 11:00am and I thought if they really wanted my business they would have been trying to get me answers. I decided I was no longer willing to waste time with them and as I was telling all this to Will, he hung up on me. Instead of calling back, he text me and tried to blame me for hanging up on him in the middle of me speaking! This dealership is a joke. If they wanted my business or anyone’s for that matter they would not treat people like that. I’m not looking to waste anyone’s time and I am not unreasonable. In fact I spoke with another dealer later that day and a deal is in the making for the near future. More

I went to purchase a vehicle from them and received very poor customer service..was not willing to come down on the price of the vehicle, low balled me on my trade, after informing them the vehicle was over poor customer service..was not willing to come down on the price of the vehicle, low balled me on my trade, after informing them the vehicle was over priced ($2,000) they removed it from the site, told I couldn't use my own bank or be charged..DO NOT WASTE YOUR TIME WITH THEM..I'm glad I realized this before I purchased from them..Thank you for the worst customer service I've received from a car dealership..Fyi found the same vehicle for $4000 less at another dealership.. More

Truck shopping Salesman was professional and knowledgeable. If I go back to that dealership I will request salesman (Kobus) He spent the time we wanted and did not p Salesman was professional and knowledgeable. If I go back to that dealership I will request salesman (Kobus) He spent the time we wanted and did not pressure us More

Worst experience with a Dealership ever I am retired from General Motors and have been purchasing vehicles from different Dealerships for over 40 years and never had an issue that wasn't res I am retired from General Motors and have been purchasing vehicles from different Dealerships for over 40 years and never had an issue that wasn't resolved. I bought a new car at Dover Chevrolet and had issues with warranties and service. I was sold two warranties from the dealership, an extended warranty from a company called AUL and another one called Ding xxxxxx, I was told if I didn't purchase the warranties GMAC would not loan me the money which actually I knew at the time was false and should have ran out of the Dealership, but I like to get warranties especially on a forty five thousand dollar purchase. As they lied about having to purchase the warranties, they also lied about honoring the warranties. I contacted the Attorney Generals office, who contacted the Dealership and the Attorney General was also lied to by the Dealer. I highly recommend GM cars and any other Dealership except Dover Chevrolet. More

Car sales Great customer service, and will help you anyway they can!! All of the employees work as a team to ensure that your taken care of to the best of their Great customer service, and will help you anyway they can!! All of the employees work as a team to ensure that your taken care of to the best of their ability More

Great experience ! At this time I am just looking around for a new car. I went to Chevrolet of Dover and spoke with Sales and Leasing Consultant Antoine Kearney. He le At this time I am just looking around for a new car. I went to Chevrolet of Dover and spoke with Sales and Leasing Consultant Antoine Kearney. He let me test drive a couple cars and was extremely knowledgeable about Chevy’s vehicles and warranties. Although I did not purchase, I recommend to anyone thinking about purchasing a new car to visit Chevrolet of Dover and ask for Antione Kearney! More

Fantastic experience and AMAZINIG staff! I went in for an issue that I was having with my tire pressure sensors on my Camaro SS. I literally was in and out of the dealership in less than 45 m I went in for an issue that I was having with my tire pressure sensors on my Camaro SS. I literally was in and out of the dealership in less than 45 minutes! Come to find out I had a super tiny nail in one of my tires that another dealership was unable to detect. Thank you Chevrolet of Dover!!! More

Open, Honest and Trustworthy! My vehicle search started online. I received a respond within 24 hours. After a couple calls back and forth, I didn't feel the time was right. After a My vehicle search started online. I received a respond within 24 hours. After a couple calls back and forth, I didn't feel the time was right. After about a week or so the online sales person called me back to follow-up; her timing was PERFECT! I went to Dover, got the car I wanted Silver, 2011 Jeep Grand Cherokee for the price and monthly payment I wanted. Since, my vehicle has received very minor service. Chevrolet of Dover, picked my vehicle up from my place of work, brought me a loaner car until my repairs were completed and returned my vehicle to me within 24 hours. Kudos to the staff at Chevrolet of Dover...Shannon, Will, Charles, Deanna, Johnathon and Jordan. Team work makes the dream work! Thank you all for your assistance. I would strongly recommend this dealership. Be open, honest and they will do the same as well as being trustworthy!!!! More

The owner is a good man So After a few hiccups Dealing with the regular sales floor, I dealt with the dealer principle and owner Matt Kersey. He honestly completly changed my So After a few hiccups Dealing with the regular sales floor, I dealt with the dealer principle and owner Matt Kersey. He honestly completly changed my view after getting involved directly. My wife and I had a Baby on the way and needed to get a bigger vehicle and he made that happen. I mean this man went far and beyond the scope to make things right and honestly if felt great working with another Vet like myself. From then numerous times I've met with Matt and interacted with him hes a stand up individual who went above and beyond to make buying a bigger truck possible and reasonable. He and his dealership in my mind are honorable dedicated and patient. Thank you to the Chevy of Dover team and a special thanks to Mr. Kersey. Because of his dedication to the military vets and personel I was not only able to get a very dependable vehicle for my family, but also it paved the way for my wife and I to buy our very first home. I salute you sir. More

Awful Experience! Emailed dealership Monday, December 4th and expressed interest in a 2010 Ford Mustang that was listed on cargurus. Got a call back from Diana Wells wh Emailed dealership Monday, December 4th and expressed interest in a 2010 Ford Mustang that was listed on cargurus. Got a call back from Diana Wells which connected me to Ryan Caulfield(F&I Director) to discuss price and financing. I asked him to send me a buyers invoice over for me to take to the bank, but he never did. I then emailed Diana back and told her I still haven't heard anything back from Ryan. She told me he was terrible with follow ups and she would let him know that I called. Thursday, December 7th, still no email, call, or buyers invoice so I called the dealership back and spoke with Charles Crippen(Sales Manager) which stated car was sent to auction for sale, but he would try to stop the process. By now I've been emailing and calling for 4 days about a vehicle. Call dealership Saturday to find out if the car sold at the auction and spoken with Charles Gianaski(General Sales Manager) told him my dilemma and he told me to send my information and he would call me back in 4 minutes. Didn't hear anything back so I sent a email back to Dianna, Charles and Charles. Dianna did call me back today and apologize about the hassle and connected me back to Ryan which said he had my information and he would call me back once again (which didn't happen AGAIN), so I called Diana back about 5pm and told her I still haven't received a call back! SO I finally received a call from Ryan which acted like I was harassing him about selling a vehicle. I would NEVER EVER DO BUSINESS WITH THIS DEALERSHIP. Very poor customer service. Great Leadership comes from great manager, which everyone who promised to contact me was at the top of the chain and did no such thing! More