Chevrolet Cadillac of Santa Fe

Very poor customer service, employees do not care about you. I made an appointment with Chevrolet Cadillac of Santa Fe for a synthetic oil change and service on my 2004 Chevlet K2500HD Silverado Truck for 1:30pm I made an appointment with Chevrolet Cadillac of Santa Fe for a synthetic oil change and service on my 2004 Chevlet K2500HD Silverado Truck for 1:30pm. I checked in at 1:15pm, and requested a shuttle ride. The asked me to wait in the showroom. I waited for over 30 min. and finally, I asked someone for the shuttle. Apparently, nobody from the service dept. actually communicated that I was waiting. I then waited for 2.5 hours at a shopping mall, and then called to check the status. The person said they would check, and never called me back. I called again 15 min. later, and again asked the status of my truck. The person said that they did not have the proper synthetic oil for my truck at the dealership service dept. (incredibly!), and they had to send someone to another dealership to pick up the oil. That person picked it up, and drove back with it, but did not get enough quarts to go into my Duramax Diesel engine, so they had to send him back again to get more! The person on the telephone assured me they would call me when my truck was ready. They never called me, so I walked back to the dealership around 4:30pm, and they said my truck was ready, it was parked out back. I complained about this as I paid the bill, and nobody would even look at me or listen to me! When I picked up the truck, they did not do the work they said they did, and they did not reset the oil change interval on the vehicle computer, so it still indicates that I need an oil change, and this is and Authorized GM Service Center!!! They did not inspect under the hood for all covers and caps to be properly closed after they serviced them. This was a 3rd rate, thoughtless, unskilled, and expensive service for my vehicle, and I have promised myself that I will never give this business the opportunity to hose me again. I did call and ask for the service manager, and the person on the switchboard transfered me to a telephone which was not answered, and not connected to any type of answering service. This is my only recourse: to write this review and hope that somebody, someday, can hold this dealership accountable. After writing this review, I thought that I better check that the oil was at least changed. The air cleaner filter was not checked, it had many bugs stuck in it, and the filter box had leaves and cherry pits in it. I subsequently went to Autozone, and purchased a new STP air filter and replaced it in the vehicle, cleaning out the air intake/filter box in the process.... More

See Santa Fe in Your New Chevrolet Go see Ernie and drive that Chevrolet home, Great inventory to choose from I love my new Equinox we travel a lot in our motorhome this one of the best Go see Ernie and drive that Chevrolet home, Great inventory to choose from I love my new Equinox we travel a lot in our motorhome this one of the best tow vehicles I've owned More

No Pressure - Easy This has been the best car buying experience I have ever had. While a lot of car dealerships are treating customers better, most are still along way f This has been the best car buying experience I have ever had. While a lot of car dealerships are treating customers better, most are still along way from perfect. You can buy a vehicle almost anywhere. But how often are you completely happy with the deal, the customer service. How often do you want to recommend that dealership. Most importantly do you look forward to going into the same dealership for service, parts or to buy another vehicle. Chevrolet Cadillac of Santa Fe left a lasting impression on me and my wife. The young sales lady was attentive and knowledgeable. She was very patient as we test drove many cars. She was a joy to work with. I met the new car sales manager and the used car sales manager and when we went to pick up our new car we were greeted at the door by the Owner / General manager. The prices were more than fair. The trade in value was higher than other stores had offered. The inventory is great. The Business Office / Finance department was very easy to deal with. No Pressure. They were not trying to sell us anything, They were trying to assist us in finding the right vehicle to buy. I highly recommend you try this dealership. Sincerely, John Del Valle Santa Fe, New Mexico More

My Father has been buying from Vic and Chevrolet of Santa Fe for 20+ years and has liked the way they did business. I knew I wanted a New 2012 Chevrolet Cruze but I expected a limited inventory to choose fro Fe for 20+ years and has liked the way they did business. I knew I wanted a New 2012 Chevrolet Cruze but I expected a limited inventory to choose from this late. I was very glad to find they had about 30 to choose from and I was one of 4 people that bought new Cruzes on that Saturday. It's my 1st new car and my salesperson Vic treated me great and really knows his stuff. The sales manager Patrick was easy to deal with on my trade and even found a rebate I wasnt expecting! The Finance guy Joe had my paperwork done before they got done filling and cleaning my new Cruze. Pretty easy place to buy a car. Thank you Missy Vasquez More

Great experience very easy to do busines with and a lot less expensive than the big city dealers. I will tell everyone I know about the good people at this Chevy dealer. less expensive than the big city dealers. I will tell everyone I know about the good people at this Chevy dealer. More