Chevrolet Cadillac of Santa Fe

Chevrolet Cadillac of Santa Fe responded

Thank you for taking the time to leave a review. Our goal at Chevrolet Cadillac of Santa Fe is to have every guest completely satisfied. Maryam you are leaving a few things out, first you have a 19-year-old vehicle with almost 100 thousand miles on it. Our inspection reviled 14 items that would need to be addressed which you approved the window switch that was the only thing your service contract would approve. If your check engine light is on that has nothing to do with a window switch and we would be happy to look at the reason and recommend the proper repair. But to make false accusations is just silly because you don't want to maintain your 19-year-old vehicle.

maryammeratee responded

Your response says it all about your poor customer service and ignorance. I brought my car in with no warning lights and received it back with the engine light on. Your careless and dismissive response on the phone speaks volumes about the lack of professionalism and quality in your service. Instead of taking responsibility, you ignored my concern and accused me of lying. This is unacceptable and unethical. And needs to be follow up .

Chevrolet Cadillac of Santa Fe responded

Thank you for taking the time to leave a review. Our goal at Chevrolet Cadillac of Santa Fe is to have every guest completely satisfied. We welcome the opportunity to discuss your experience in greater detail with you. Please reach out to our Service Director, Robert Johnson.

Chevrolet Cadillac of Santa Fe responded

Our goal at Chevrolet Cadillac of Santa Fe is for our guests to have a positive experience. We are sorry your visit to our service department did not exceed your expectations.

Chevrolet Cadillac of Santa Fe responded

Thank you for choosing Chevrolet Cadillac of Santa Fe. We appreciate your kind words and business.

Chevrolet Cadillac of Santa Fe responded

Amber Byers thanks for taking the time to leave a review. I have reviewed your service ticket and cannot find any irregularities with it. You were charged for a new battery, an antenna, and some wire repairs that were caused by rodent damage. We also installed a new windshield at no charge to you for a water leaking problem. I understand that your vehicle was broken into at your house or elsewhere when you had possession of it, and we are sorry for you that that happened but taking your frustration out this way is probably not the right way to handle it. I understand that you have a 7-year-old vehicle with 126,000 miles on it and you will need to spend some money on upkeep and maintenance at this point. I hope going forward your new service shop will help you out and treat you as well as we have.

Amber B. responded

1) There wouldn't be any irregularities with my service ticket because it doesn't acknowledge that your shop failed to properly inform me that the issues I was complaining about were never fixed. 2) I did not ask you all to fix the battery, antenna, and wire repairs, I ASKED YOU TO FIX THE DOORS THAT WERE LOCKING AND UNLOCKING BY THEMSELVES, AND THE LEAK IN MY ROOF. You didn't fix either issue so I had to come back a second time, which was when your shop realized it was NOT the antenna that I was initially charged for, it was actually the windshield. So dont act like you did me some big favor by giving me a windshield at "no charge" - you owed me that service because you got it wrong the first time. I love how your response fails to take any accountability for this whatsoever. 3) I wasn't going to mention the robbery but thanks for bringing it up, let's talk about that. Yes, my vehicle was conveniently burglarized after your shop knew my doors were not locking properly, knew all my personal information, and had discovered my lock box which your techs left out in the open after my windshield was replaced. What a crazy coincidence, dont you think? 4) I agree that this is not the best way to handle this, but you have left me no choice as you will not refund any of the money I wasted at your dealership. The proper way to have handled this was for your guys to have said to me: "We weren't able to fix the issues, but we did find these other things that need to be fixed. Can we fix them for you or would you prefer to to wait until you can find someone who can address your door issue?" You dont just fix random things without letting the customer know that it wont resolve the initial problem. Why is that so difficult of you all to understand? 5) The reason why I have not had to deal with your crooked shop more over the last 7 years/126,000 miles is because I have taken such good care of my vehicle. Lastly, spelling my name incorrectly only speaks to your incompetence. On all fronts, DO BETTER.