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Chevrolet Cadillac of Santa Fe

Santa Fe , NM

3.4
35 Reviews

4450 Cerrillos Road

Santa Fe , NM

87505

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Showing 35 reviews

November 12, 2024

Joe, Steve, Mike and Ricardo were all amazing! They all went out of their way to help me obtain financing for a vehicle I've been waiting three years for! I flew in from out of state and they came More

by brett.stredde
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Mannila, Steve Montano, Mike Day, Ricardo (Finance Manager)
September 25, 2024

Ray Martinez was an excellent service advisor. He is very professional and cares about his customers. More

by Patrick martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Cantrell
October 10, 2023

DO NOT BRING YOUR VEHICLE HERE FOR SERVICE. i spoke with the Service Manager and he suggested blowing out my windshield wiper washer line. They tried and when it didn't work, they charged my More

by glomax88
Recommend Dealer
No
Employees Worked With
Donna Cantrell
Oct 10, 2023 -

Chevrolet Cadillac of Santa Fe responded

Our goal at Chevrolet Cadillac of Santa Fe is for our guests to have a positive experience. We are sorry your visit to our service department did not exceed your expectations.

October 09, 2023

I will always recommend this dealership! Excellent customer service from Cody and Donna can work miracles! This is our 2nd truck purchase through them. Highly recommend purchasing your new v More

by justinrh.pearson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody, Donna Cantrell
Oct 10, 2023 -

Chevrolet Cadillac of Santa Fe responded

Thank you for choosing Chevrolet Cadillac of Santa Fe. We appreciate your kind words and business.

September 19, 2023

Excellent service and great customer care very professional and make you feel comfortable great teamwork! More

by rmareszubiate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Miranda Ricardo Anaya
September 11, 2023

DO NOT BEING YOUR VEHICLE HERE. This is the most crooked shop I have ever been to. I brought my vehicle in for repairs, they charged me $1400 and sent me on my way, but they fixed n More

by Amber B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor, Joe, Robert
Sep 11, 2023 -

Chevrolet Cadillac of Santa Fe responded

Amber Byers thanks for taking the time to leave a review. I have reviewed your service ticket and cannot find any irregularities with it. You were charged for a new battery, an antenna, and some wire repairs that were caused by rodent damage. We also installed a new windshield at no charge to you for a water leaking problem. I understand that your vehicle was broken into at your house or elsewhere when you had possession of it, and we are sorry for you that that happened but taking your frustration out this way is probably not the right way to handle it. I understand that you have a 7-year-old vehicle with 126,000 miles on it and you will need to spend some money on upkeep and maintenance at this point. I hope going forward your new service shop will help you out and treat you as well as we have.

Sep 13, 2023 -

Amber B. responded

1) There wouldn't be any irregularities with my service ticket because it doesn't acknowledge that your shop failed to properly inform me that the issues I was complaining about were never fixed. 2) I did not ask you all to fix the battery, antenna, and wire repairs, I ASKED YOU TO FIX THE DOORS THAT WERE LOCKING AND UNLOCKING BY THEMSELVES, AND THE LEAK IN MY ROOF. You didn't fix either issue so I had to come back a second time, which was when your shop realized it was NOT the antenna that I was initially charged for, it was actually the windshield. So dont act like you did me some big favor by giving me a windshield at "no charge" - you owed me that service because you got it wrong the first time. I love how your response fails to take any accountability for this whatsoever. 3) I wasn't going to mention the robbery but thanks for bringing it up, let's talk about that. Yes, my vehicle was conveniently burglarized after your shop knew my doors were not locking properly, knew all my personal information, and had discovered my lock box which your techs left out in the open after my windshield was replaced. What a crazy coincidence, dont you think? 4) I agree that this is not the best way to handle this, but you have left me no choice as you will not refund any of the money I wasted at your dealership. The proper way to have handled this was for your guys to have said to me: "We weren't able to fix the issues, but we did find these other things that need to be fixed. Can we fix them for you or would you prefer to to wait until you can find someone who can address your door issue?" You dont just fix random things without letting the customer know that it wont resolve the initial problem. Why is that so difficult of you all to understand? 5) The reason why I have not had to deal with your crooked shop more over the last 7 years/126,000 miles is because I have taken such good care of my vehicle. Lastly, spelling my name incorrectly only speaks to your incompetence. On all fronts, DO BETTER.

June 15, 2023

Build and ordered my ultimate dream truck Cheve Trail Boss 6.2L from Santa Fe Cheve back in March of 2021 it took a long while to get it went though 2 sales persons but I was very very patient and knew e More

by Mateo11304
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Miranda
Jun 16, 2023 -

Chevrolet Cadillac of Santa Fe responded

All of us here at Chevrolet of Santa Fe thank you for your kind words and look forward to seeing you very soon!

June 12, 2023

My service experience on 6/8/23 was not the best. I asked Victor, the service rep, if they had any oil change specials. He said I could look on the website and check. I had the oil changed on my 20 More

by dmpservicessf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor
Jun 12, 2023 -

Chevrolet Cadillac of Santa Fe responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and continue train our staff. Please contact our Service Manager, Robert Johnson, at 505-471-3700 to share more details about your visit.

June 10, 2023

Mike Day and Ricardo Anaya made my purchase a very enjoyable experience. They were very helpful and knowledgeable. I appreciate their caliber of service. Claudia More

by Lexuslady25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Day, Ricardo Anaya
May 15, 2023

Everyone is so friendly and welcoming! I purchased my car here and service it here. They do a great job! More

by Donna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donna Cantrell
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