Chestatee Ford

Buyer Beware. This dealership is deceptive. We contacted them about a Bronco Sport that was on the website as in transit to their dealership. We specifically asked if they were currently marking up the Bron them about a Bronco Sport that was on the website as in transit to their dealership. We specifically asked if they were currently marking up the Bronco Sport just because of the popularity of the vehicle. I was assured by the salesperson on the phone that "No, we are not marking up this vehicle. We are currently marking up the F250 Superduty" We went ahead and accepted the price on the window sticker available online, provided the $500 deposit to hold the vehicle and even discussed down payment and agreed upon a finance option. Surprisingly to us, after we increased our down payment the dealership returned with an "issue". Apparently there had been a miscommunication between the salesperson and the general manager (Keith Dodson). Keith informed the salesperson to refund our money we paid for the deposit. His reason was the Bronco Sport we had made the deal on "should" have been marked up $2000 because of it's popularity. This is the definition of bait and switch. At this point the the customer service deteriorates quickly. The general manager did not contact us directly to address the terrible communication within the dealership. Rather Keith sent his salesperson in to take the fall and bear the brunt of a legitimately frustrated customer. The dealership did not try and negotiate with us. **We did want a particular accessory that was around $1000 and could have been a leverage tool. They could have offered to split the difference with us (not that we would have accepted on principle alone). They did not offer anything at all. Basically it was "pay the extra $2000 or you don't get your car. During a time when many business are struggling, restaurants for example, there isn't a rush to manipulate customers like this. This is not common practice. The only explanation I was offered was that they were accustomed to selling 150 cars per month and were currently only selling 31. As a result they had to mark up the in-demand cars. I honestly doubt the $2000 Chestatee Ford and Keith Dobson bullied us with will do anything at all to keep the doors open. It does speak VOLUMES about the ethics and policies of this dealership that they would choose the $2000 over good customer service. We honestly believe we were baited because of the down payment we offered. They saw an opportunity to try and extort more money from us. Many people are struggling now. Loosing homes, business, loosing loved ones. This dealership and others are implementing predatory practices. I will state again here what I said to the salesperson, Jay- in the long run, it is us, the consumer that keeps your doors open. It is not the unethical practice of marking cars up and manipulating customers. Do not support this practice or this dealership. Boycott them. More

Todd Reynolds/Chestatee Ford Service helped me with an engine replacement and assisted in getting Ford to assist financially for my 2016 Ford Edge. Outstanding service!! Becky Sharp engine replacement and assisted in getting Ford to assist financially for my 2016 Ford Edge. Outstanding service!! Becky Sharp More

Great experience! THE BEST Customer Service from the owner to the managers to the entire team! Super easy process and very transparent. Ask for Zac!! owner to the managers to the entire team! Super easy process and very transparent. Ask for Zac!! More

Not only am I happy with my purchase, the entire experience was enjoyable. I dealt with Jay in Sales and Mark in Finance. Total professionals and super nice people. These people deserve a great rev experience was enjoyable. I dealt with Jay in Sales and Mark in Finance. Total professionals and super nice people. These people deserve a great review. More

Jay did a great job going over the Items that are in the truck. And I like my Ford F-150 It pulls my trailer just great. truck. And I like my Ford F-150 It pulls my trailer just great. More

Fantastic to purchase from! Honest, small town dealership with great customer service! Wayne, Brent and Mark are top notch. Love my new 2020 Expedition. Will return in the fut Honest, small town dealership with great customer service! Wayne, Brent and Mark are top notch. Love my new 2020 Expedition. Will return in the future! More

My husband and I have purchased 6 vehicles from Chestatee Ford. The sales department is always wonderful and easy to purchase from. The service department on the other hand is a different story. I purchased Ford. The sales department is always wonderful and easy to purchase from. The service department on the other hand is a different story. I purchased a new 2019 Expedition that now only has 18k miles on it. It is headed back to the service department for the 3rd time with a power train malfunction that has failed yet to be fixed. I called the owner of the dealership but he hasn’t answered a single time that I’ve called. I left a message and have failed yet to hear back from him either. I wouldn’t recommend their service department at all. This vehicle is entirely too expensive to have this type of issue and not be corrected. More

Love my New Ford Fusion! No tricks, no lies, just good honest people here. I have been coming back to Chestatee Ford for years now. This will be my fourth purchase from them No tricks, no lies, just good honest people here. I have been coming back to Chestatee Ford for years now. This will be my fourth purchase from them. This time they really went out of their way for me and located my new Fusion Sport and brought it over 500 miles to me from another dealership! I can't say enough about their sales person Brad, finance person Mark and I also have to mention the folks in their service department. Thank you all for everything you do and have a Happy New Year! More