Cherokee County Toyota

2/13/2024 we made an appointment to have the air bag and side door recalls done on our Sienna. We explained our situation and that we would have to wait while the repairs were being done and we were told th side door recalls done on our Sienna. We explained our situation and that we would have to wait while the repairs were being done and we were told that it would take a couple of hours. I arrived 2/14 at 8:50 for the 9 am appointment only to find out that they didn't have the parts to do te recalls. They were apologetic and they ordered the parts. I was told again that it would take a couple of hours to make the repairs. Fast forward to today 3/6. I arrived again at 8:50 to have the recalls done and this time I was told that it would take them all day to do the repairs. Twice we explained our situation to the service department about having to wait while the repairs were being done and twice we were told that it would take a couple of hours. Now it's going to take all day? I left and I'll never go back to this dealership for anything. More

Very professional easy to work with no pressure Nordeen was very professional got a good deal and good trade in we are very happy my son has a new car!!! was very professional got a good deal and good trade in we are very happy my son has a new car!!! More

I'm a customer of Cherokee county Toyota in Canton Georgia I purchased three cars from them in the past 4 years a few month ago l was in the market for a car I stopped by the dealership to get a quote Georgia I purchased three cars from them in the past 4 years a few month ago l was in the market for a car I stopped by the dealership to get a quote and I end up talking to the sales manager Mr l (I do not want to say his full name) he was very rude but I was okay with it back then at some point he asked me where I'm from (I immigrant you the United States) and when I told him where I'm from is attitude change completely to the wars today I called the dealership again to get a quote for a Tundra 1794 and I explained to them that I already have an offer for the same truck at a different dealership which is about 2 hours from where I live I explained to them since I bought already three cars from them I want to get the best price that I can get and see if they can match so I can purchase the truck from them at that point then transfer the the call again on the other line is Mr I the sales manager he was very rude and he was trashing the other dealership claiming they are giving me false information and there is no way that's the price that I got and he started to ask you questions that make me feel that he is trying to prove that I'm lying to you at that point I told him I didnt call you to trash the other dealership I just called to give me your best price with all the respect I didn't ask for your opinion from that point he just made a point to humiliating me and talk to me in offensive way among the stuff that he told me is that they don't need me as a customer quote please go and drive 2 hours and make a video how they will tell you the hit you with fees and taxes and send it to me so I can laugh he was laughing at me with the people that was next to him telling me to go go drive to your best deal and then he hung up the phone on me at that point I wanted to file a complaint to Toyota USA I can't help the feeling that that is not an experience anybody should have so please do not purchase at that dealership! More

My experience with Cherokee Toyota Service department has been amazing. I have been in business for 20 years with Toyota fleet trucks, I have consistently had great customer service. Worked with Liz for has been amazing. I have been in business for 20 years with Toyota fleet trucks, I have consistently had great customer service. Worked with Liz for a long while now - She is knowledgeable and goes the extra mile to make sure I get what's needed. The shop mechanics are stellar. Management always steps in even though they are busy, to say hello and are pleasant to deal with as well. I am in contact with several dealers on a regular basis and these guys are definitely exceptional. More

Liz Whitener (service advisor) was very thorough in confirming my son’s 2010 Corolla was in excellent working condition before leaving the dealership. I leave in Acworth. I have an option to visit two confirming my son’s 2010 Corolla was in excellent working condition before leaving the dealership. I leave in Acworth. I have an option to visit two other Toyota dealers closer to me, but they will either charge me for no reason (full filling a quota) or are too busy! Cherokee Toyota does an excellent job and are fair to their customers, that is rare these days! Thanks Liz and team. More

Cherokee County Toyota has been awesome to work with all of the times I have been there. From Sales when buying my new car to the Service Dept for routine maintenance. I especially want to give a shout out of the times I have been there. From Sales when buying my new car to the Service Dept for routine maintenance. I especially want to give a shout out to Todd Harper the Service Director for his absolutely impeccable customer service and professionalism in taking care of a recent repair that had to be made to my Corolla. He went above and beyond to take care of everything to make it as easy as possible for me. I would give 10 stars if I could!! I highly recommend this service department and dealership. Happy customer ❤️ More

Awesome job honest employees transparent estimates highly recommend them for sales service or body shop highly recommend them for sales service or body shop More

Paid Cherokee County Toyota $1087 for brake pads and front CV joints on August 26. Coming home from work on Wednesday, the lug nuts had not been tighten properly and the right front wheel came off. Cal front CV joints on August 26. Coming home from work on Wednesday, the lug nuts had not been tighten properly and the right front wheel came off. Called CCT and was told to have it towed and they would pay the towing bill and fix the truck. Here it is Friday and I am being told they are not taking any responsibility since the truck had been driven 3,000 miles. The work done at CCT was the last work performed on the truck. Not only are they not taking responsibility, I have to pay the towing bill, $76 dollars for the “loaner” car and to go somewhere else to get wheel repaired or replaced. This could have been much worse since I was able to pull off the road as it happened. CCT did not stand by their work, was not truthful and has lost a long time customer. More

Had them quote me doing a rear differential on my 4runner. I had another shop who looked at it and troubleshot the problem "Roaring RearEnd." Bearing Shots. Other shop let me know transmission in gre 4runner. I had another shop who looked at it and troubleshot the problem "Roaring RearEnd." Bearing Shots. Other shop let me know transmission in great shape. Their price was high so I called Cherokee County Toyota. I told them Marietta Toyota was selling part new for $1,700. They said they could match and labor would be $300-$500. So I drove to them. They called me back and said it would now be $5,300. I asked why and they said it needed Pinion Bearings also(Which are new in the rear differential). Service tech argued and said they weren't. I pushed back and told them I know they are and I will give you an option to fix. He said fine Ill check. Called back and said well $4,100. I asked what happened to price you quoted. Service Tech said "I know your mad. Why don't you cool off and take some time then call us back when we can start?" I said that I dont need time I will pick it up. Since I don't live close and didn't want to waste half a day of time between me and someone to take me there I called another shop who offered to tow it for $50 bucks and do all the work for way less. That shop told me that my transmission got fried. Thanks for telling the guy who grabbed my 4runner "Hope he knows a good mechanic now and laughing." BTW The guy who quoted me the price originally is same guy who I dealt with during the experience. Very dishonest. More

Paid $98 for oil change . For a minute I thought I own a B MW . Ask about changing my breaks the guy code me around $ 300 for front breaks . Checked their web website they adv For a minute I thought I own a B MW . Ask about changing my breaks the guy code me around $ 300 for front breaks . Checked their web website they advertise for $219 what a big lier . I been going to this dealership since they open I think this was my final visit. More