Cherokee County Toyota

I recently purchased a brand new 2025 Toyota cola cross from this dealership in august of last year.Unfortunately,it began experiencing significant issues just two months after ourchase,and despite multipl from this dealership in august of last year.Unfortunately,it began experiencing significant issues just two months after ourchase,and despite multiple attempts, this dealership has been unresponsive and unwilling to address these problems with what should be a reliable new vehicle.The friendly service I received ended the moment the sale was complete.I can not recommend this dealership to anyone More

Changed price and interest rate I walked out beware…wasted over 6 hour traveling and trying to get the deal done if your out of state forget it they have no clue what’s going on. beware…wasted over 6 hour traveling and trying to get the deal done if your out of state forget it they have no clue what’s going on. More

Markcus "Chocolate Thunder" Edwards was a pleasure to deal with. He was straightforward and honest, and he made the car buying experience painless and simple. deal with. He was straightforward and honest, and he made the car buying experience painless and simple. More

These sold me a truck with a damaged axle and a bent frame. The car started breaking down fews weeks later. I have been back the dealership twice talked to tray, stan manager and Alex they said they wou frame. The car started breaking down fews weeks later. I have been back the dealership twice talked to tray, stan manager and Alex they said they would help and still will not repair my car. PLEASE DO NOT BUY NO CARS HERE More

I had to order a aftermarket part for an FJ cruiser it is no longer available so Coultry searched all options and then printed out where I could find one at a Toyota dealership that was selling leftover aft no longer available so Coultry searched all options and then printed out where I could find one at a Toyota dealership that was selling leftover aftermarket parts. He was professional very helpful excellent customer service and I'm so grateful for his help. Thank you! Sharon Doolittle More

Poor customer service. An unwilling to resolve the issue once they knew they made a mistake.I bought a 2025 Tacoma with three warranties. I had a problem with the vehicle w An unwilling to resolve the issue once they knew they made a mistake.I bought a 2025 Tacoma with three warranties. I had a problem with the vehicle within the first thousand miles. They were gonna swap me into another new vehicle and transfer my warranties. I go to use one of my warranties and I find that they only transferred two. Stop by the dealership to get it corrected and he said that’s on me and then they weren’t gonna do anything. So no warranty and no money back for the warranty. Basically Cherokee pocketed the $660. More

I had my car up at the dealership just to get 4 TPMS sensors. The service advisor Bobby said it would be done by Monday and would get a call back. I had to call him multiple times and eventually he told sensors. The service advisor Bobby said it would be done by Monday and would get a call back. I had to call him multiple times and eventually he told me would now be the next day. I told him I needed it back by tomorrow he said no problem. Well guess what he was off never got a call. I tried to call his service manager never got a call. I eventually went up there and just got the car horrible experience DO NOT GO TO THESE PEOPLE. More

Had an oil change at Cherokee county Toyota. They had been calling me due to them not me using them for oil changed due to there price. They offered me a special price to come in. I was told tha They had been calling me due to them not me using them for oil changed due to there price. They offered me a special price to come in. I was told that my brakes were worn down to 40% by the service advisor. What they did not know is that I had put new pads and rotors on my car only 4 days before my oil change. Be careful. Get second opinions!! More

My wife and I went to trade in my car to get something newer, I bought it during co-vid and knew I was going to lose some money on the car. they offered me amount for the trade-in. The deal on the new car newer, I bought it during co-vid and knew I was going to lose some money on the car. they offered me amount for the trade-in. The deal on the new car we were buying was also in the price range.my Wife came in on Saturday so this one RAV4 they tell us hey, we can work with you just come in tomorrow.We come in the next on Sunday when I’m off work to look at that one they said they already sold it but heres two more we got in this morning.I’m a little irritated by this but hey stuff gets sold. We like one of them then test drive it so it’s nice we will get this one. We were in the signing. It’s spring and pollen is in the air so when we first inspected the car it was covered in pollen, so we couldn’t see anything wrong with it. The clean it while we were signing and noticed a small dent in the rear passenager side door. Bought it on a Sunday we show the salesman before we get off the lot. He says hey no big deal bring it on Monday. We told them okay works. My wife drives it work hasn’t really used all the functions on the car. She opens the gate/hatchback of our RAV4 for the first time hears this popping noise thinks she should bring it in. Tell her hey let see if it happens again when we use clicks again can’t really see anything wrong with be we know we’re on so can get it checked on tomorrow morning. The morning comes go to open it and it making the popping noise but on opens half way go to bring it in on monday tells us hey can’t really work on this until it have approval from service warranty. That it maybe a 4,000 $ fix if it isn’t takes them about 2 days to get approval that is should be ready Friday at the earliest and Monday at the latest it’s now been over a week and half that they’ve had the car. And they say that they’re waiting on the glass guy to installs and won’t give us an update on when he’s coming. More

We drove down from Tennessee and met with Denis Sokolovski and he was great from start to finish. He was very patient and polite and let us look things over. He answered all questions thoroughly an Sokolovski and he was great from start to finish. He was very patient and polite and let us look things over. He answered all questions thoroughly and did not rush us. We had a very positive experience and drove away with a great car. More