Cherokee County Toyota

Paid Cherokee County Toyota $1087 for brake pads and front CV joints on August 26. Coming home from work on Wednesday, the lug nuts had not been tighten properly and the right front wheel came off. Cal front CV joints on August 26. Coming home from work on Wednesday, the lug nuts had not been tighten properly and the right front wheel came off. Called CCT and was told to have it towed and they would pay the towing bill and fix the truck. Here it is Friday and I am being told they are not taking any responsibility since the truck had been driven 3,000 miles. The work done at CCT was the last work performed on the truck. Not only are they not taking responsibility, I have to pay the towing bill, $76 dollars for the “loaner” car and to go somewhere else to get wheel repaired or replaced. This could have been much worse since I was able to pull off the road as it happened. CCT did not stand by their work, was not truthful and has lost a long time customer. More

Had them quote me doing a rear differential on my 4runner. I had another shop who looked at it and troubleshot the problem "Roaring RearEnd." Bearing Shots. Other shop let me know transmission in gre 4runner. I had another shop who looked at it and troubleshot the problem "Roaring RearEnd." Bearing Shots. Other shop let me know transmission in great shape. Their price was high so I called Cherokee County Toyota. I told them Marietta Toyota was selling part new for $1,700. They said they could match and labor would be $300-$500. So I drove to them. They called me back and said it would now be $5,300. I asked why and they said it needed Pinion Bearings also(Which are new in the rear differential). Service tech argued and said they weren't. I pushed back and told them I know they are and I will give you an option to fix. He said fine Ill check. Called back and said well $4,100. I asked what happened to price you quoted. Service Tech said "I know your mad. Why don't you cool off and take some time then call us back when we can start?" I said that I dont need time I will pick it up. Since I don't live close and didn't want to waste half a day of time between me and someone to take me there I called another shop who offered to tow it for $50 bucks and do all the work for way less. That shop told me that my transmission got fried. Thanks for telling the guy who grabbed my 4runner "Hope he knows a good mechanic now and laughing." BTW The guy who quoted me the price originally is same guy who I dealt with during the experience. Very dishonest. More

Paid $98 for oil change . For a minute I thought I own a B MW . Ask about changing my breaks the guy code me around $ 300 for front breaks . Checked their web website they adv For a minute I thought I own a B MW . Ask about changing my breaks the guy code me around $ 300 for front breaks . Checked their web website they advertise for $219 what a big lier . I been going to this dealership since they open I think this was my final visit. More

DO NOT BUY FROM THIS DEALERSHIP! I purchased a $35,000 car less than 30 days ago and the first time it rained, the roof is leaking. They are willing to do absolutely NOTHING about it I purchased a $35,000 car less than 30 days ago and the first time it rained, the roof is leaking. They are willing to do absolutely NOTHING about it, knowing well they sold me the vehicle with the leak! More

tacoma was coming in on april 29th , it was to have my name on it with emails and phone call the day it arrived , nothing, i found it on line they said oh yeh it is here , called to let them know i was on name on it with emails and phone call the day it arrived , nothing, i found it on line they said oh yeh it is here , called to let them know i was on my way , if anyone had gotten to it or trying to buy ect.. they said nope all is good , ok i;ll be there in a bit 25 minites latter i show up they meet me outside and tell me sorry it had been sold , it wasn't the sells person fought , what upsets me no one called to tell me hey your truck is here .so after waiting for months know i go searching again , but not here More

I took my car to Toyota last week for a rattle and then they told me I needed a new axle and new cv boots. They said it would be $1,000. I took my car to a really well known private mechanic in Holly Sprin they told me I needed a new axle and new cv boots. They said it would be $1,000. I took my car to a really well known private mechanic in Holly Springs and left it for repairs. He said it would be 450.00 to repair it. This morning I left my car there for him to work on and he just called me after looking at my car and said there is nothing wrong with it. He said he wouldn’t feel right taking my money. So I’m on my way back to pick up my car. He said Cherokee Toyota service department is really bad with saying things need to be replaced. I’ve been a customer there for probably 30 years. I have bought 3 new cars there. This is the way I was treated being a long time customer. More

Professional Service.From salespersonEddie McGowan. Very satisfied customerAwesome dealership convenient conveniently located in Cherokee County satisfied customerAwesome dealership convenient conveniently located in Cherokee County More

Collision Center - They have blown through every single deadline. This job was a 3 day job. We are 6 weeks waiting for the vehicle. No calls, no callbacks. Tried to claim couldn't get parts. I, the owner, deadline. This job was a 3 day job. We are 6 weeks waiting for the vehicle. No calls, no callbacks. Tried to claim couldn't get parts. I, the owner, can get parts, but not the shop? Apparently they discovered after 3 weeks parts were not ordered. Gave me a rental on their dime for 3 weeks. Came back and repair not complete. 6 weeks for a 3 day job. Used them before and they were great. After this experience I would say AVOID at all costs.... I have come to the conclusion, right now they are unable to do the job, any job. More

Just shopping, doing research and "fit check" for a RAV4 AWD Hybrid. "GH" was most helpful, courteous and knowledgeable about his product line. He explained things so clearly in a professional and pleasan AWD Hybrid. "GH" was most helpful, courteous and knowledgeable about his product line. He explained things so clearly in a professional and pleasant manner. More

Very helpful staff The staff at Cherokee County Toyota gave us outstanding service from start to finish. We came from out of town, so they worked with us to find the ri The staff at Cherokee County Toyota gave us outstanding service from start to finish. We came from out of town, so they worked with us to find the right car and to allow for our travel. We purchased a very nice used Subaru that was in fine condition and was reasonably priced. When we decided to buy, they worked hard to make the deal happen quickly. We did not wait long for a final price or for the paperwork to be prepared. The entire purchase process was very enjoyable. I highly recommend Cherokee County Toyota. More