Cherokee County Nissan - Service Center

I am writing to express my deep disappointment with the service experience I recently had at your dealership. A few weeks ago, I visited your service center for a routine oil change, expecting a thorough i service experience I recently had at your dealership. A few weeks ago, I visited your service center for a routine oil change, expecting a thorough inspection of my vehicle to ensure its safety and performance. However, I left feeling frustrated and concerned after learning that a significant issue with my vehicle's rotors had gone unnoticed during the visit. The service helper explained to me that the rotor issue was not detected, possibly due to oversight or laziness. This oversight is particularly troubling considering the potential safety implications and the fact that other issues were identified and reported on the inspection reports. It is unacceptable that such a critical component of my vehicle's braking system was overlooked. Furthermore, I observed discrepancies between the issues noted on two separate inspection reports. These inconsistencies raise questions about the thoroughness and accuracy of the inspection process at your dealership. As a loyal customer, I expect and deserve better service quality and attention to detail. I urge you to investigate this matter thoroughly and take appropriate steps to ensure that such oversights do not occur in the future. Additionally, I request that you address the discrepancies between the inspection reports and provide clarity on the status of my vehicle's condition. As a long-time Nissan customer, I value the reliability and quality of your vehicles, but this recent service experience has left me feeling disappointed and concerned about the level of care provided at your dealership. I hope that you will take my feedback seriously and take prompt action to improve the service standards and customer satisfaction at your establishment. Thank you for your attention to this matter. Sincerely, Cayse More

They were kind, friendly and on time. Error was resolved. Salesman Avery who I purchased from guided me in the correct direction Error was resolved. Salesman Avery who I purchased from guided me in the correct direction More

Nissan goes beyond their expectations. With Bobby & Bryan being my service agents they are great. With Bobby & Bryan being my service agents they are great. More

Mak and his team always to a spectacular job in the service department. Always Quick and always professional with their service service department. Always Quick and always professional with their service More

I had a great experience at Nissan- my car was finished in a timely manner while I did homework:) in a timely manner while I did homework:) More

It's a good please to do business, everybody takes care of you and place you can trust. of you and place you can trust. More

The service here was great, the staff was friendly and ready to answer all of my questions! ready to answer all of my questions! More

I had a very good experience Cherokee Nissan. Brian, my service advisor did an outstanding job. He greeted me by my name as I approached the service desk. I guess we had the only 370Z scheduled f Brian, my service advisor did an outstanding job. He greeted me by my name as I approached the service desk. I guess we had the only 370Z scheduled for service at my appointed arrival time. The maintenance work was done promptly. As we were completing the transaction Brian said that he did not allow the car to be washed. I thanked him for his concern. The owner’s manual states the is can should not be run through a car wash. He could tell the car was special and took the effort to treat it as such. Thanks you! More

Brian was great to work with on my 2021 Nissan Rogue. Would definitely recommend the service dept. Would definitely recommend the service dept. More

Hi it's a good place to get your car done, they really take care, thanks take care, thanks More