Cherokee County Nissan - Service Center

On this particular visit I was not happy lots off unnecessary changes Did speak with the service department prior to coming unnecessary changes Did speak with the service department prior to coming More

They haven't disappointed me yet. Friendly environment and good people. I've bought 5 cars from them so far and will likely buy more in the future. Also service is usually quick and n Friendly environment and good people. I've bought 5 cars from them so far and will likely buy more in the future. Also service is usually quick and not a hassle. More

My experience was great here. Mak is amazing he better not go anywhere .No complaints Mak is amazing he better not go anywhere .No complaints More

Great service! Nice waiting area. This is where I bought my truck and have my previous truck serviced. Nice waiting area. This is where I bought my truck and have my previous truck serviced. More

Mak Deanwas great to work with and had my truck in and out on the time frame he told me. out on the time frame he told me. More

Took too long to determine issue. Got a second opinion who identified cooling fan problem which saved me over $2000 Got a second opinion who identified cooling fan problem which saved me over $2000 More

I called service dept & was told to come in. Bobby assisted immediately when I arrived. My car was took in & fixed. Very happy how things went Bobby assisted immediately when I arrived. My car was took in & fixed. Very happy how things went More

I had a very pleasant experience at the dealership. Everything was handled perfectly. Thank you Everything was handled perfectly. Thank you More

Many customers service and customer management gaps. The 1 to 1 service rep to customer strategy only works if your service reps setup a backup if they are going to be out. Our service rep was out fo The 1 to 1 service rep to customer strategy only works if your service reps setup a backup if they are going to be out. Our service rep was out for the day and no one knew about our repair. If your technicians close out cases before your service reps communicate with the customer, you lose visibility to the ticket. This compounded with our service rep being out left another service rep scrambling to find our ticket. When we called back to check on our vehicle you had no clue where our car was or why we were getting service. You don’t get good problem statement and/or clarity problem statements. Your service rep called us back and communicated there was no problem found and told us to come pick up our car. We had to reexplain the issue for you to be able to ID root cause and fix the issue. The only good part of this customer experience was the second service rep Bobby, who was put in a bad situation and used good soft skills to salvage what he could. I think your service workflows need serious attention. I don’t think there is a lot of thoughtfulness put into your customer experience! More

they did a great job quick thank you. Very much Brian Walker was very professional Very much Brian Walker was very professional More