Cherokee County Nissan

Great customer experience. Work hard to get you in a new car that you will love Work hard to get you in a new car that you will love More

When car was purchased we were told that the car had a maintenance plan and oil changes would be free. There has always been a question of that when we brought the car in for service but we were under the maintenance plan and oil changes would be free. There has always been a question of that when we brought the car in for service but we were under the impression that all was okay and we'd not had to pay for an oil change. This visit we were told that the work was completed and the charge was $74 and there was no maintenance plan and we were at a point that it could no longer be free. That was upsetting to be told after the work had already been done. I would have liked to have been told before the work was done. I'd also like the finance manager to explain why we were told we had a maintenance plan and now there doesn't seem to be one in the system. I remember asking if it could be taken off the price of the car because it wasn't needed. I was told no and that oil changes would be covered. We've bought 2 vehicles from you but doubt we'll ever come back due to the service department being so unprofessional and shady. I'd had an issue with my frontier as well in the service dept but thought the car would still be okay to take for the free oil changes which are no longer free. I told the service writer we wouldn't be back to which he replied " That's fine". I will also be referring all who I know to other dealers as well. Sutherlin Nissan just lost a lot over an oil change. Way to do business. I also contacted the Better Business Bureau. More

Clean shop, organized and always provides feedback during your wait about progress. One item that can make the service area better, clean each vehicle after it was worked on. Mechanics should wipe down dirty your wait about progress. One item that can make the service area better, clean each vehicle after it was worked on. Mechanics should wipe down dirty finger prints on hood, engine area, door they used to drive car or truck. More

Exceptional service from Nathan, service manager, and Amanda, service advisor. Great follow up and care going into our Juke…. Opportunity for other Nissan dealers to learn from this experience…. Amanda, service advisor. Great follow up and care going into our Juke…. Opportunity for other Nissan dealers to learn from this experience…. More

Fast, efficient and friendly. Just wish the digital service record had detail... Was missing measurements (brakes / tires). Everything was green (well that's good), but my wipe Just wish the digital service record had detail... Was missing measurements (brakes / tires). Everything was green (well that's good), but my wipers need replacing and I have no idea how much life is left on things like tires, brakes, air filters, etc. Something that would be good to know. More

Very knowledgeable and always looking out for your best options. Very friendly and helpful in every area of your business. options. Very friendly and helpful in every area of your business. More

Very Helpful with explaining the features of the truck and making sure understood how they all worked, didn’t mind hanging out and answering additional questions I had about the truck. However I suppose l and making sure understood how they all worked, didn’t mind hanging out and answering additional questions I had about the truck. However I suppose like most dealership very pushy to get a deal done. I asked for the Nissan Virtual Key to be added into the sale of my new truck and was told that the part was on back order and Nissan didn’t know when it would be available so it was not added to my sale. After leaving I called another Nissan 15 minutes down the road and they have the part in stock and are be able to get installed the following weekend. So I’m just not sure how a back ordered part is readily available at other dealerships. More

Everyone was so helpful. Process was smooth. Al was very helpful. Best thing is Al reached out to me about this car so I owe him Process was smooth. Al was very helpful. Best thing is Al reached out to me about this car so I owe him More

It was a great experience. They made sure to take care of me and I got everything I was looking for. They made sure to take care of me and I got everything I was looking for. More

This dealership was very caring of my input about what car i wanted and the features I wanted to have with it. Aubrea and his manager made my experience wonderful and easy. They are the best when it comes car i wanted and the features I wanted to have with it. Aubrea and his manager made my experience wonderful and easy. They are the best when it comes to getting what you want for a great deal! They were not pushy nor did they rush me on making a decision and I appreciate that. Amazing experience and absolutely will recommend this dealership to anyone in need of a car. More