Chase Chevrolet Co., Inc. - Service Center

They wanted to charge for a service covered by a federal and didn’t do my recall service they lazy and only want the customer’s money and didn’t do my recall service they lazy and only want the customer’s money More

I always receive prompt service great customer Service family always goes to Ernie Rodriquez Excellent family always goes to Ernie Rodriquez Excellent More

My experience at the quick lube was just great. My car was out in less than 45 minutes when they told me a hour and a half. I’m not really a car guy so I was asking the technician a lot of questions and h was out in less than 45 minutes when they told me a hour and a half. I’m not really a car guy so I was asking the technician a lot of questions and he answered them very professionally and I actually understood what he was explaining.Overall I had a very good experience there at quick lube. Thanks again Brandon! Very professional More

Over the last several years put our trust into Chase Chevrolet to purchase and service our vehicles. We have had A+ experiences and F experiences. Unfortunately the more recent service experiences hav Chevrolet to purchase and service our vehicles. We have had A+ experiences and F experiences. Unfortunately the more recent service experiences have been on a disappointing decline, which are the F grade experiences. We have been a proud owner of Chevrolet cars and trucks since 2005, all purchased through this dealership. We have spent nearly $20,000.00 on services, replacement parts, dishonesty and mistakes in just the last couple of years. Services on just one vehicle which continues to have unresolved issues. At what point do we just call it quits and go somewhere more reliable for the work and answers during/after the first service? There is no timely fashion in which we receive our vehicle back (last time 9 days and a rental vehicle for the last day of service) with little to no communication. There have been times where quotes are given and the budget is gone over by a large sum (and more recently by 1,200.00) If the work isn't done, it will be seemingly detrimental. So again we deplete our funds into this vehicle and we receive it back with the same unresolved issue and less to our name. My heart sinks when we bring it in because Chase has become more of a burden than a blessing. Sad and disappointed, a 1 star rating of the misplaced honesty and integrity to the value and loyalty of their guests. More

This review concerns my last visit to the service department. I scheduled an appointment at 8 am on Friday to get some recall work done and decided to get a diagnostic run because of error messages o department. I scheduled an appointment at 8 am on Friday to get some recall work done and decided to get a diagnostic run because of error messages on startup. I was told because they only have two technicians for electric vehicles. I have a 2019 Chevy Bolt. I was told they would have to keep the car overnight because the technicians were busy. I went home and called on Saturday to get the status. My car hadn't even been touched at all, even the recall work that I had made an appointment for. I picked up my car because I have things to do and was told most likely not be able to see it until Tuesday and plan to leave it overnight, I will be checking other dealers for service. Not happy. More