Charlie's Dodge Chrysler Jeep Ram

My Jeep was towed to this dealership after hitting a deer on December 13, and the dealership received the vehicle on December 15. What should have been a straightforward repair has turned into an ongoing and on December 13, and the dealership received the vehicle on December 15. What should have been a straightforward repair has turned into an ongoing and extremely frustrating experience that has now lasted more than nine weeks. The vehicle was kept until January 21, but the repairs were clearly not completed properly. After picking it up, I had to return two additional times because issues were missed or not fixed correctly. Around February 13, I discovered that multiple important suspension components and damage to the hood had either not been addressed at all or had been repaired improperly. These are critical components related to the safety and structural integrity of the vehicle, which makes the oversight even more concerning. Repairs started again on February 16, and as of today I have been told they are only now beginning work on the suspension components and will still need to send the vehicle back to the body shop afterward. That means my vehicle has effectively been in and out of this dealership’s possession for over nine weeks due to incomplete and inadequate repairs. This situation has involved repeated visits, multiple conversations, delays, and a great deal of inconvenience. The lack of thorough inspection, quality control, and accountability throughout this process is extremely disappointing. At this point, I have very little confidence that the repairs will be completed correctly when the vehicle is finally returned. I am requesting that dealership ownership or upper management review this situation immediately. Given the amount of time, the repeated repair attempts, and the safety-related components that were overlooked, I believe this situation warrants serious attention. If this issue cannot be resolved properly and promptly, I will be escalating the matter further with the manufacturer, corporate customer care, and appropriate consumer protection channels. I hope the dealership takes this feedback seriously and works toward a fair and professional resolution. More

They were fast and knowledgeable my wipers work without flaw I been using them a lot since I got them love Charlie’s dodge flaw I been using them a lot since I got them love Charlie’s dodge More

Very easy to work with, did a great job on our car, would highly recommend Charlie’s Dodge. highly recommend Charlie’s Dodge. More

Great service respectful people. They care about your time and do a nice job. Highly recommend. They care about your time and do a nice job. Highly recommend. More

Graham was great. My wife and I have both leased our cars through him. Excellent! My wife and I have both leased our cars through him. Excellent! More

We had a great experience at the dealership. The salesman was very helpful. He worked with us. I would buy another car.. The salesman was very helpful. He worked with us. I would buy another car.. More

Friendly helpful and knowledgeable. Answered all my questions. Took care of settings up my phone with car. Thank you. Answered all my questions. Took care of settings up my phone with car. Thank you. More

Great service, call backs when parts are ready. Sales team was great to work with, took time to answer questions Sales team was great to work with, took time to answer questions More

Advisor gretted me on arrival, set me up on computer and invited me to visitors area. In resonable car was ready and my Jeep GR Ch was perfectly washed, and my coupon was honored by cashier, then advisor gu invited me to visitors area. In resonable car was ready and my Jeep GR Ch was perfectly washed, and my coupon was honored by cashier, then advisor guided my exit and welcomed my return. Good day! More

They are informative and they are helpful and they are friendly. The place is clean. friendly. The place is clean. More