Charles Toyota

My salesman, Reiko Beilharz, was very attentive and friendly. He really worked hard to answer any questions that I had. Also , everyone else that I dealt with was very informative. Even the general ma friendly. He really worked hard to answer any questions that I had. Also , everyone else that I dealt with was very informative. Even the general manager was active during my visit. I feel I got a very fair deal and was treated with respect. Would definitely purchase from this dealership again. More

Ray McLean was fantastic and helped us find the best car for what we were looking for. He stayed longer than the dealership was open to finish the sale and even came in on his day off to help get the mats for what we were looking for. He stayed longer than the dealership was open to finish the sale and even came in on his day off to help get the mats installed and show how to use features in the car, such as bluetooth. My wife and I think he does a fantastic job and we are very happy with the car. More

At first I was disappointed as I was looking for a certain model vehicle with certain features, the vehicle I expected was not what was there. I had driven all the way from Hartford. But after your sa certain model vehicle with certain features, the vehicle I expected was not what was there. I had driven all the way from Hartford. But after your saled department made it worth me coming all the way from Hartford by meeting my other needs concerning price ect. I purchased the vehicle even though it was not what I was looking for. Your sales department made me satisfied with purchasing this vehicle. More

We had an appointment for an oil change, and the car was taken in as soon as we arrived. We were invited to sit in the waiting area, which is a typical one. There are magazines, vending machines, and acce taken in as soon as we arrived. We were invited to sit in the waiting area, which is a typical one. There are magazines, vending machines, and access to a restroom. The work was completed quickly. The employee who came to let us know it was done was very friendly and professional. More

The employees at Charles Toyota were ready to sell me a new car. At other dealership, I was pushed around and almost forced into making a decision i did not want to. Arthur and his fellow employees were ki new car. At other dealership, I was pushed around and almost forced into making a decision i did not want to. Arthur and his fellow employees were kind and understood that I was a first time car buyer and wanted to take my time making a decision. I would shop again at Charles Toyota anytime and recommend it to any person who is looking for a Toyota. More

Not having a lot of time to shop around for a car, I simply told them what I wanted and they got it. I am very happy with my new Avalon simply told them what I wanted and they got it. I am very happy with my new Avalon More

This review is published the day after the previous one re: Colchester Toyota, so people won't simply think I'm a grouchy entitled old MD. Went to Charles Toyoto. Absolutely 1000% different event. The s re: Colchester Toyota, so people won't simply think I'm a grouchy entitled old MD. Went to Charles Toyoto. Absolutely 1000% different event. The sales man was friendly, easy to talk to, and completely informed about the, which he went over with us in detail. He had us take the Highlander to our house to make sure it fit in our garage. We came back, talked to the sales manager, then the business manager. No arguing, fair offers for tradeins, made sure we had insurance forms for the new car and proper transfer papers before we left with no issues. When we finished it was well past their closing time so Mr McLean offered to come to explain all the details of the car at a later time, as well as to bring the car to the dealership for undercoating. Perfectly wonderfull experience. Car is now parked in our garage. More

Melissa was excellent. Reiko was excellent, friendly and was great in explaining items in the car was different for me. Everyone was very helpful and friendly. was great in explaining items in the car was different for me. Everyone was very helpful and friendly. More

The service was good, I think you need to get customers to the finance person quicker, I waited nearly 1.0 hour for the finance person to be ready for me and yes, I realize he was with other customers. I to the finance person quicker, I waited nearly 1.0 hour for the finance person to be ready for me and yes, I realize he was with other customers. I would say that was my only disappointment. This is my second new purchase from Charles and I would go back again in the future. More

I was very satisfied with the service I received. Nick answered all my questions to my satisfaction. He advised me on service that should be done on my car the next time that I bring my car in for an oil answered all my questions to my satisfaction. He advised me on service that should be done on my car the next time that I bring my car in for an oil change. Thank you Mary Lou Yourconis More