Charles Toyota

In and out in 40 minutes for the 10K mile ToyotaCare. Everything was right on schedule and exactly as expected. They came and got me from the waiting room. I didn't have to go check up on them. Very clea Everything was right on schedule and exactly as expected. They came and got me from the waiting room. I didn't have to go check up on them. Very clean and orderly for an auto service facility. More

We purchased a 2012 Toyota Rav 4 several days ago. There was absolutely no pressure to buy a vechile from anyone at the dealership.I have purchased many cars in my lifetime and have never received such wond was absolutely no pressure to buy a vechile from anyone at the dealership.I have purchased many cars in my lifetime and have never received such wonderful service, even from the salespersons not involved in my purchase. I would recommend this dealership any time. Thank you! More

I am writing to let everyone know where to buy a car with a very knowledgeable and friendly sales staff they went above my expectations thank you tj cassell a very knowledgeable and friendly sales staff they went above my expectations thank you tj cassell More

Service was very good, very polite and accommodating personel. The chairs in the waiting room are not that comfortable and could use replacing. Otherwise, everything else was just fine. personel. The chairs in the waiting room are not that comfortable and could use replacing. Otherwise, everything else was just fine. More

The experience was very friendly and plesant. When I asked questions about some various specifics of several models I was interested in, I received confident and accurate answers. (I already knew some o asked questions about some various specifics of several models I was interested in, I received confident and accurate answers. (I already knew some of the answers.) I felt very comfortable during the total purchase experience. This is my first experience purchasing a vehicle from Charles Toyota. I have purchased several new cars from other dealerships before. I usually buy a car planning a very long term relationship with the car/truck and the dealership. I felt sales representative Ray McLean and the general manager were very trustworthy and instilled confidence in me to make the purchase with them. If anyone reads this and is looking to buy a new vehicle, I would strongly reccomend you stop by and check them out. Baseed upon my experiences so far I would go back there and do it again. Hopefully other than routine planned maintenance it will be awhile befoe I am looking for another car, but when I do Chareles Toyota would likely be the first place I go to shop. More

I just purchased my second Prius from Charles Toyota. Mike Collins was my salesperson and he worked hard to make this sale. I told him when I walked in that I didn't "need" to buy a new car... but if t Mike Collins was my salesperson and he worked hard to make this sale. I told him when I walked in that I didn't "need" to buy a new car... but if the deal was a good one and met my criteria, I would. Mike worked his butt off. I didn't even want to drive the new car, I already knew I wanted it but he insisted. I told him he didn't have to go through all the "perks" with me that I would read the manual. Again, he insisted and went through the new Prius thoroughly. Needless to say, he earned what little commission he made on this sale. He told me he would rather lose money than have me walk out the door. I was so impressed with this salesman and he didn't know it, but I wouldn't buy a Toyota from any other dealer. They have taken care of me for 4 years with my last Prius and I loved that car so much, I almost cried when I left it. It felt like I was deceiving an old friend. The General Manager, Harold Winslow, also took the time to speak with me after the sale was complete and that was something he didn't have to do. My experience couldn't have been better. I walked in not even knowing if I wanted to buy and drove home with my new Prius! Mike Collins and Charles Toyota rock!! More

I would not take my car any where else!!! We have I would not take my car any where else!!! We have always been treated like family not matter who waits on us. I'm 83 and don't remember names well. I would not take my car any where else!!! We have always been treated like family not matter who waits on us. I'm 83 and don't remember names well. sorry. We truely appreciate "CHARLES Toyota" and all who work there, ever since we found them!!!! More

My wife and I purchased two new vehicles from the gentleman above. A 2012 Camry SE and a 2012 Highlander Limited. They did an outstanding job of assisting us with this purchase. We were treated as f gentleman above. A 2012 Camry SE and a 2012 Highlander Limited. They did an outstanding job of assisting us with this purchase. We were treated as family, not just customers. They went above and beyond to help us secure the purchase of our new vehicles, help with the financing and their friendliness throughout made us feel great. Rico took extra care and making sure all went smoothly with the transition of the sale. He helped us in doing all the extras to guarantee our satisfaction. Nick, well, can't say enough about him. He assisted us with options available for the financing and treated us with all the respect that he has for people. More

Went in for my 30K service on my Tacoma and to replace a fan on the passenger side(covered under warranty). The service went ok, didn't really feel very personalized. It felt more like they were just going fan on the passenger side(covered under warranty). The service went ok, didn't really feel very personalized. It felt more like they were just going through the motions. I used to go to a dealership back in Washington where they went over with me the service that was performed and any issues, they also washed and vacumed my truck after they were done, and they gave you a free drink from their cafe while you waited. Some nice perks, but now i realize that all dealerships aren't as awesome as this. Anyways, the service was ok. What really got me is that when the removed my glove compartment to replace the fan, they didn't put it back on correctly. When I went to put something back in the glove box the glove box fell off. It was fairly easy to put back on(the correct way). Stuff like this makes me wonder about the quality of their service. Did they actually check everything they were supposed to on my 30K service? Or did they just change the oil, swap out some filters, and rotate my tires, while running through the motions? Guess I wont know. I prefer Charles Toyota over Girrard, but I think I'll try another place next time. Even if it means I have to drive to Rhode Island. More

mike was very professional, answered all my questions and worked hard to get the deal closed on time.the finance people gave me a great deal on my loan worked hard to get the deal closed on time.the finance people gave me a great deal on my loan More