Charles Toyota

Previous purchase at Charles was a Rav4. Wanted an AWD van so Sienna was the choice. I researched options on line and knew what I wanted. Charles found the color I wanted with exact options. Easy purchas van so Sienna was the choice. I researched options on line and knew what I wanted. Charles found the color I wanted with exact options. Easy purchase. More

Very nice experience. Made the process of purchasing a new car easy. Gave us a fair price for our trade in. Over all excellent service. The service dept at this dealer is excellent too. new car easy. Gave us a fair price for our trade in. Over all excellent service. The service dept at this dealer is excellent too. More

We are very pleased to have done bussiness once again with Chris. He is friendly, knowledgable, HONEST, trust worthy and helpful. Tom was also very knowledgable and helpful and we feel they both did with Chris. He is friendly, knowledgable, HONEST, trust worthy and helpful. Tom was also very knowledgable and helpful and we feel they both did all they could to help us close this deal. More

I purchased my vehicle in November of 2010. I was unaware that a slow leak in the rear passenger tire was not caused by temperature change, but was caused by a foreign object in the sidewall. When a unaware that a slow leak in the rear passenger tire was not caused by temperature change, but was caused by a foreign object in the sidewall. When a slow leak became a flat tire, I promptly brought my vehicle to the dealership to be checked. When the foreign object was found, I was told by Forrest Cobb that he would contact Toyota to see if the tire would be replaced free of charge, as the vehicle was just purchased. Forrest promised to call when he received an answer. A week later, when I did not receive a call, I contacted the service department. Forrest was not available, so I spoke to Rory. I was then told that Toyota would not cover the cost of the tire. To make matters worse, I took the time to go online to see how much I could purchase a tire elsewhere for. I got two quotes. The first one was for $168.00, taxes and shipping included, the other was for $169.00, taxes and shipping included. As I was told by Forrest that Charles Toyota would mount and balance my tires for free, I contacted him and ordered the tire, explaining to him that I had gotten the two quotes. He told me to bring my vehicle into the service department and he would see what he could do. I brought my vehicle in on June 23, 2011 and was told after the installation, that the cost would be $189.74! I am very disappointed in the service that I have received at Charles Toyota. I was charged more for the tire, plus tax. If I had known that I was going to be charged more, I would have ordered the tire online and brought it to Charles Toyota for the free mounting and balancing. In my opinion, I should not have had to pay for the tire anyways, as it had had a slow leak in the tire from the very first day that I had the vehicle! More

The previous week my Mazda Tribute was demolished by a TREE. I had been researching vehicles on autotrader.com and found a comparable Mazda Tribute at Charles Toyota. I contacted Charles Toyota to mak TREE. I had been researching vehicles on autotrader.com and found a comparable Mazda Tribute at Charles Toyota. I contacted Charles Toyota to make sure the vehicle was still available and their Sales Person, Jason Page returned my call within minutes! I was quite pleased that five minutes later I was at the dealer and that Jason had pulled the car out front for me to see it. I was pleased with his diligence and dedication to both Charles Toyota and myself as a customer. He quickly addressed all of my questions and even had the Service Department check a few things on the car for me. What a relief to be in such good hands after the trauma of losing my car! Not only did he stay late that night for me to come back for a 2nd Test Drive – but he also came in on his day off to sign the paperwork on the car! More

First time disappointed with service/quality. Had oil change, technicians showed my wife the cabin filter that had " mice" droppings and recommended new filter. He replaced it but failed to remove the ne change, technicians showed my wife the cabin filter that had " mice" droppings and recommended new filter. He replaced it but failed to remove the nest and dead mouse. If he only would have looked he could have done it right. I'm surprised he got the filter in with such a large nest. My wife returned and complained the fan was making noise. They told her don't use the fan ( it was very hot)and come back for a $150-200 sanitation. I removed the filter and dead mouse from the fan area and cleaned it so we could have A/C. I'll take quality over friendliness. Should have receive labor credit back for such a poor job. More

Service was fine. Good job. The work could have been done faster, and I did not leave, but a call was placed to home to let me know it was done. done faster, and I did not leave, but a call was placed to home to let me know it was done. More

forest very competent advisor! kevin worked on car previously and is excellent.i also have my lexus sc400 serviced at charles and was very satisfied with the quality of the work. previously and is excellent.i also have my lexus sc400 serviced at charles and was very satisfied with the quality of the work. More

My experience at the dealership was good. Mr Lillibridge was extrmely helpful and accomodating. he is very patient. I am satisfied with my overall exprience at Charles Toyota. was extrmely helpful and accomodating. he is very patient. I am satisfied with my overall exprience at Charles Toyota. More

1.5 hour wait for a previously scheduled oil and filter change. Purchased the car from this dealer with the performance package. Supposed to be a multi-point inspection. This inspection included checking t change. Purchased the car from this dealer with the performance package. Supposed to be a multi-point inspection. This inspection included checking the wiper blades which I knew were falling apart (but my wife was the one who brought the car in so she didn't specifically ask (shouldn't have to)). Got the car back with the same old wiper blades on. I wonder how many other points of that 50 point inspection have been skipped over the months that I have brought the car in for service? Where are the other 'lifetime services' that came with this package? Like the hand wax or paint sealant and tire shine? More