Charles Toyota

The moment I arrived at Charles Toyota, I received the Red Carpet treatment. Michael Collins, my sales representative gave me a grand tour of the facility. Nick, the financial manager was also terrific. B Red Carpet treatment. Michael Collins, my sales representative gave me a grand tour of the facility. Nick, the financial manager was also terrific. Both Mike and Nick are spectacularly well suited for their positions. I also had the pleasure and privilege of meeting, Mr. Harold Winslow III, General Manager at Charles Toyota who evinced a personal interest in my satisfaction. It was a most serene experience. I look forward to recommending Charles Toyota to my friends in Westerly, RI More

Dealer hade dealership tag on window indicting all weather floor mats. While we were signing papers the salesman removed the sticker. no mats for me weather floor mats. While we were signing papers the salesman removed the sticker. no mats for me More

My husband and I had a very pleasant experience with Michael Collins at Charles Toyota. We have purchased cars from Charles Toyota in the past which is why we went back to see them. We did visit other Michael Collins at Charles Toyota. We have purchased cars from Charles Toyota in the past which is why we went back to see them. We did visit other dealers, but Charles Toyota gave us the best price and help us stay within our budget. Micheal Collins was friendly and very knowledgeable about the cars that we were interested in purchasing. He provided us with the facts needed to help us make our decision easier. I will continue to return to Charles Toyota when we are in the need of a new car and I recommend the dealership and the sales representative, Michael Collins. More

Great experience with Service Department as usual. Normal oil change, tire rotation & inspection. And, inspect loose sun visor on driver's side for warranty repair after obtaining part. oil change, tire rotation & inspection. And, inspect loose sun visor on driver's side for warranty repair after obtaining part. More

After standard workday hours for the service department to be available is the best. Initial 5K service all paid by ToyotaCare. 45 minutes in and out. On-line appt. made, kept, and executed flawlessly. Don to be available is the best. Initial 5K service all paid by ToyotaCare. 45 minutes in and out. On-line appt. made, kept, and executed flawlessly. Done on my second Toyota I bought from this dealership over the last 3 years, they treat you like your family. More

When I went to Charles Toyota, I was still undecided on whether or not to purchase a car. I met Reiko, and I automatically felt comfortable. He was very nice and I never felt like I was being pushed to buy whether or not to purchase a car. I met Reiko, and I automatically felt comfortable. He was very nice and I never felt like I was being pushed to buy. He was very informative and friendly. I would recommend Reiko to anyone that is considering buying a car. I had a surprisingly pleasant experience. He got me into the right car for me, Toyota Corolla. Overall postive experience, would recommend to friends, family...anyone More

Art was excellent about explaining the features of the new Camry. He was friendly and courteous. Agreeing on a price was easy - he did not play the games that some other dealers play. I would absolutel new Camry. He was friendly and courteous. Agreeing on a price was easy - he did not play the games that some other dealers play. I would absolutely buy a car from Charles Toyota again in the future. More

Working with the Michael Collins at Charles Toyota was a great experience. He worked with myself and husband to provide us with the best vehicle and price for our needs. I would definitively recommend Mich great experience. He worked with myself and husband to provide us with the best vehicle and price for our needs. I would definitively recommend Michael and Charles Toyota to my friends and family. More

I have been a customer of Charles Toyota for over 15 years. I have purchased three cars from there in my lifetime and have been pleased with the workmanship in service as well as salesmanship on the flo years. I have purchased three cars from there in my lifetime and have been pleased with the workmanship in service as well as salesmanship on the floor. Because of the service, I have recommended many people to Charles to purchase cars and receive service. I believe I get a fair price not only for purchase but follow up service and maintenance. I like the fact that the Service Department has remained consistent with their Managers. They are friendly and helpful and it is nice to walk in and be recognized. I am confident in the workmanship and trust them completely to service my vehicle. More

We went into the car dealership to look at the Toyota Prius. I had previously called and spoke with Dan Bilicki the manager. He was very friendly and answered my many questions that I had. I think bec Prius. I had previously called and spoke with Dan Bilicki the manager. He was very friendly and answered my many questions that I had. I think because of his friendliness and knowledge is why I wanted to go in person and check out this car. Upon entering the building a sales person Arthur Bruce asked if he could be of help. He directed me to Dan. After pleasantries and introductions we got down to business. We were asked a few important questions about our use of a car, family size, what size car did we want and so on. Then Dan picked out the car and Arthur took us outside to show us the car and explain about the hybrid system. We were learning a lot. He was very informative. We took the car for a test drive with my husband driving. I was the passenger and really got to look at everything. So I had many more questions to ask and Arthur answered them. We were just going to check out the car, but with the great people who work at Charles Toyota we were buying the car. We are very pleased with our purchase! Would we go back and buy another car from them--Absolutely!! More