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Chapman's Chrysler Jeep Dodge RAM
Horsham, PA
36 Reviews
We Are a Car Dealer That is Committed to Its Customers At Chapman Dodge Chrysler Jeep Ram, located at 1100 Easton Road in Horsham, PA, we are dedicated to providing everyone who walks through our doors with the best customer service they have ever received in a dealership. We are part of the Chapman Auto Stores, an award-winning auto group that has served customers in this area for over 50 years. In that time, we have established ourselves to be the top volume dealer in the PA market and region. We’ve done this by taking care of the people who come to us for their auto sales, service, and parts needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 36 reviews
September 15, 2026
Extremely frustrating experience with a vehicle I just purchased. The vehicle initially came in after a power steering warning and loss of power steering. The dealership refused to continue diagnosing purchased. The vehicle initially came in after a power steering warning and loss of power steering. The dealership refused to continue diagnosing the vehicle unless I first paid approximately $900 to replace both batteries with new Mopar batteries. I escalated the issue to Stellantis, but was ultimately told the batteries had to be replaced before they would proceed with the diagnosis. Now I have been told the vehicle is leaking both oil and coolant and that these issues will not be covered under warranty because the dealership believes the vehicle was previously involved in an accident. The problem is that they cannot tell me where the oil is actually leaking from. They cannot tell me where the coolant is actually leaking from. They have not identified what component is damaged or failed, or explained how any alleged prior accident caused either leak. The evidence I was given for their conclusion that the vehicle must have been in an accident was a missing radiator bolt and missing fasteners in the right-front wheel well. The vehicle has no accident reported on its Carfax. I repeatedly asked them to document what is actually wrong with the vehicle — where the oil is leaking from, where the coolant is leaking from, and what component they believe is damaged. They refused to put that in writing and instead continued to tell me verbally that the vehicle must have been in an accident and therefore the repairs would not be covered. I have no issue with a legitimate warranty exclusion. If there is collision damage and that damage caused these leaks, identify the damage, diagnose the source of the leaks, and explain what needs to be repaired. What I don't understand is how you can determine that a repair isn't covered because of a prior accident when you haven't even determined what is leaking or what is actually broken — and then refuse to document what you believe is wrong with the vehicle. For an authorized dealership, this has been an incredibly disappointing experience. I brought the vehicle in expecting a proper diagnosis and a clear explanation of what failed. Instead, every step seems to result in another reason not to diagnose or cover the vehicle. More
by Tinytim347
Employees Worked With
Wendy Chelder, RENAE GADOMSKI
Verified CustomerSeptember 06, 2026
Needed recall work done, was easy to set up appointment. Was able to get my vehicle in within a couple days of my call. Service department kept me up todate on status of the work as well as a a once over Was able to get my vehicle in within a couple days of my call. Service department kept me up todate on status of the work as well as a a once over to make sure vehicle was safe at no charge. More
by getzsmart
Employees Worked With
Dennis Witkowski
September 05, 2026
Service is great. They always take care of things quickly even with last minute issues. I like the videos they send of the vehicle explaining the service that's needed They always take care of things quickly even with last minute issues. I like the videos they send of the vehicle explaining the service that's needed. Pricing is a little higher than it used to be but it is worth it for the great service. More
by suebdonovan
Employees Worked With
James
September 02, 2026
Always a pleasure to work with Larissa and the service dept. They keep you informed and do what they say they are going to do. Larissa even has my truck cleaned for me! dept. They keep you informed and do what they say they are going to do. Larissa even has my truck cleaned for me! More
by cfsthe3rd
Employees Worked With
Larisa
September 02, 2026
absolutely terrible! worst experience i ever had, truck had a huge scratch that was not there when i first looked at the truck and no one there wants to be responsible or worst experience i ever had, truck had a huge scratch that was not there when i first looked at the truck and no one there wants to be responsible or even return messages. Also was told they would email all my paperwork and a week later I still have not received it. Take the $40 plus grand and run. That's exactly what they did. More
by danielgulick
Employees Worked With
dick
August 28, 2026
Absolutely terrible service, definitely lost my business for good after this visit. Was charged over $200 to not fix my truck! Tried to see if the person Denis that I was working with in service could work for good after this visit. Was charged over $200 to not fix my truck! Tried to see if the person Denis that I was working with in service could work with me and maybe knock some off since nothing was fixed, and he answered quickly with a no. More
by Marc Munn
Employees Worked With
Denis
August 28, 2026
Mike, Larisa and the whole crew at Chapman are the best. From regular maintenance to the most complicated issues, they always are transparent with you and helping every way possible. From regular maintenance to the most complicated issues, they always are transparent with you and helping every way possible. More
by jsmyrljr
Employees Worked With
Larisa
