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Chapman Nissan

Philadelphia, PA

Overview
Employees
Reviews
Vehicles
4.7
155 Reviews
The beginning of the Chapman Auto Group dates back to the mid-1930s when Roy V. Chapman Sr. started selling used vehicles from his gas and oil station. Roy V. Chapman Jr. (current retired chairman of the Chapman Auto Group) served in the Navy and fought in World War II. When he retired from active duty, Mr. Chapman went to work at his father's station from 1945 to 1949. Roy V. Chapman Jr. went to work for John B. White Ford at 6600 N. Broad Street in Philadelphia, PA in 1949 as a salesperson. In 1962, Mr. Chapman became the owner of John B. White Ford, until 1973 when he closed the dealership and moved to its present location (Chapman Ford Sales Inc.), at 9371 Roosevelt Blvd., Philadelphia PA. In 1978, Mr. Chapman purchased his 2nd dealership, Chapman Ford/Lincoln/Mercury in Springfield, PA. The Chapman Auto Group has continued to expand with new dealership purchases over the years: 1981 Chapman Ford in Wilmington, DE 1985 Chapman Ford/Lincoln/Mercury/Nissan in Lebanon, PA 1991 C&C Ford in Horsham, PA (Now Chapman Ford Chrysler Jeep Dodge Ram of Horsham) 1993 Chapman Ford in Egg Harbor Twp, NJ 1994 Chapman Nissan in New Castle, DE 1995 Chapman Ford in Columbia, PA 2000 Chapman Ford in Lancaster, PA 2000 Chapman Ford/Lincoln/Mercury in Bridgeton, NJ 2008 Chapman Nissan in Philadelphia, Pa 2009 Chapman Chevrolet in Philadelphia, Pa Roy V. Chapman Jr., Chairman of the Chapman Auto Group, retired in 1999. He passed away in 2006 but his legacy will always be remembered. Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! The Chapman Auto Group has the tri-states' best selection of new vehicles from Ford, Chrysler, Jeep, Dodge, Ram, Lincoln, Mazda, Nissan, and Chevrolet, as well as Ford, Chrysler, Jeep, Dodge, Ram, Lincoln, Mazda, Nissan, Quality Certified Pre-Owned Vehicles. It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the back of your car or truck, you've probably paid too much!" Nissan Customer Promise The treatment you receive is just as important as the vehicle you own. All of us at Nissan promise to work tirelessly to exceed your expectations. We will respect your time We will market our products and services honestly. We will employ a professional, well-trained, and knowledgeable staff. We will maintain a clean, comfortable, and modern facility. We will offer only products and services that meet your needs. We will provide clear explanations of all pricing and paperwork. We will deliver your vehicle clean with a full explanation of features. We will treat you as a guest in our home. Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience.
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6723 Essington Avenue

Philadelphia, PA

19153

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Showing 155 reviews

May 28, 2025

Good customer service. I was kept informed throughout the process from beginning to end. Car is running great! More

by p.ospino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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Jun 02, 2025 -

Chapman Nissan responded

Thank you, p.ospino! We’re glad to hear you had a great experience and that your car is running smoothly. Keeping our customers informed throughout the process is something we take pride in. We appreciate your feedback and hope to see you again!

May 25, 2025

I am very happy with the treatment I get fron my service from Dan riccardi More

by bmanuella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Chapman Nissan responded

Thank you, bmanuella! We're delighted to hear you're happy with the service and treatment you receive from Dan Riccardi. We’ll be sure to share your kind words with him. Looking forward to continuing to serve you!

May 25, 2025

Part was in stock. Work done on time. Coupon was applied to final bill. Thanks to AJ for taking care of me so I spend afternoon at Winterthur with my wife! More

by bjosejoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ took care of me. Don’t know other folks.
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Jun 02, 2025 -

Chapman Nissan responded

Thank you, bjosejoy! We're glad the part was in stock and that the work was completed on time. We'll be sure to pass along your thanks to AJ — it's great to hear you got to enjoy a lovely afternoon at Winterthur with your wife. We appreciate your feedback and hope to assist you again soon!

May 25, 2025

Customer focused, service oriented, transparent about work to be done and cost. Timely and they provided transportation to and from site. More

by cjgearin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwayne
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Jun 02, 2025 -

Chapman Nissan responded

Thank you, cjgearin2! We appreciate your kind words. We're committed to being transparent, timely, and customer-focused, and we're glad that came through during your visit. We're happy we could make your experience convenient with transportation as well. Looking forward to serving you again!

Jun 02, 2025 -

Chapman Nissan responded

Thank you, bjosejoy! We're glad the part was in stock and that the work was completed on time. We'll be sure to pass along your thanks to AJ — it's great to hear you got to enjoy a lovely afternoon at Winterthur with your wife. We appreciate your feedback and hope to assist you again soon!

May 24, 2025

Great experience with salesman Santos which made my lease experience phenomenal. Got the car I wanted and I couldn’t be happier !! More

by Faithiagibson96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Santos Laureano
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Jun 02, 2025 -

Chapman Nissan responded

Thank you, Faithiagibson96! We're thrilled to hear you had such a great experience with Santos and that your lease process went smoothly. Enjoy your new car — we're so happy we could help you get exactly what you wanted!

May 23, 2025

Well informed about my issues with my vehicle, I left pleased with the work done More

by Purple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jihira Roman
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Jun 02, 2025 -

Chapman Nissan responded

Thank you, Purple! We're glad we could keep you well informed and that you left pleased with the work done on your vehicle. Your satisfaction means a lot to us — we look forward to helping you again in the future!

May 22, 2025

Great staff, quick service & easy to talk to. They always make me feel welcomed there More

by suknalisrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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May 22, 2025 -

Chapman Nissan responded

Thank you so much for the kind words! We're thrilled to hear that you feel welcomed and well taken care of. It means a lot to us that you enjoy our service and staff. Looking forward to seeing you again soon! 😊

May 22, 2025

Chapman Nissan is a great place to purchase a car and to have your car serviced. They are excellent in making sure that your car needs are met..The technicians will go beyond the call iof duty to make sure More

by Cookie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Chapman Nissan responded

Cookie Chapman Nissan is a great place to purchase a car and to have your car serviced. They are excellent in making sure that your car needs are met..The technicians will go beyond the call iof duty to make sure you are satisfied.

May 22, 2025 -

Chapman Nissan responded

Thank you so much, Cookie! We're grateful for your kind words and thrilled to hear about your positive experience with both our sales and service teams. Our technicians truly take pride in going the extra mile, and it's wonderful to know their efforts made a difference for you. We appreciate your support and look forward to serving you again!

May 22, 2025

Such a big inconvenience to deal with. Why would a dealership ask me what is wrong with the car? That is why I had it towed. More

by drew.meier21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Bear
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Chapman Nissan responded

Hi Drew, we're sorry to hear about your experience and completely understand your frustration. When a vehicle is towed in, we sometimes ask for any details you might be aware of to help our technicians diagnose the issue more efficiently. That said, we appreciate your feedback and will use it to improve how we communicate during the service process. If there's anything we can do to make this right, please don’t hesitate to reach out directly.

May 21, 2025

Always professional and communicate the status of service. I miss having the fresh donuts for the early birds. More

by ewsugie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tawny Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Chapman Nissan responded

Thank you so much! We're glad to hear you appreciate the professionalism and communication—that means a lot to us. And we hear you on the donuts! 😊 We miss those early morning treats too. Who knows, maybe they’ll make a comeback one day! Thanks again for your continued support!

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