Chapman Mazda

The customer service was good, but had to wait 10 minutes in service drive in the heat for someone to help me, so that is the reason I could not rate cust serv as great. As for the quality of the work, I had in service drive in the heat for someone to help me, so that is the reason I could not rate cust serv as great. As for the quality of the work, I had an oil change, and they did not clean off the spilled oil on the engine, so I could not give a great rating on that. Everything else was great. :-) Overall it was a nice experience. More

This was our first experience using the "shotgun" (Autotropolis) internet approach and it yielded mixed results. Our email instructions to all of the dealers were very specific; "Please send your (Autotropolis) internet approach and it yielded mixed results. Our email instructions to all of the dealers were very specific; "Please send your best out the door price for an automatic 2010 Mazda3/4-Door iTouring; Crystal White Pearl Mica with Black Cloth interior. No options or dealer add-ons unless they are included at no additional charge”. “The price should include the $500 Customer Cash Back in addition to the $500 Owner loyalty discount. In your quote please itemize all prices including: Invoice, Sales Tax, Title and Doc. Fees Financing will be at 0% for 60 months with $0.00 down. We will take delivery of the car on Friday or Saturday”. “Please contact us by email only". Unfortunately, only two dealers followed our instructions. Chapman Mazda CardinaleWay Mazda Other dealers never responded, or were so late we already had a tentative deal in place. We received many phone calls, messages, almost daily in fact. One dealer tried to sell us a totally different "used" Mazda 3. Another tried to lure us with a "free tank of gas" to come down with the deal we had and they would beat it. Several dealers left messages or sent email asking us to call them and tell them what color and features we wanted? Obviously, they failed to read our email. Before we chose the internet approach, we visited a nearby dealer "NOT Chapman" to test drive a Mazda 3. When we asked sales manager for a credit application to take with us, we were handed a barely ledgible, poorly aligned copy. We were not impressed. We chose CHAPMAN MAZDA. Tim Murphy followed all the instructions, didn’t pressure or pester us, was great to work with, had the best price, included free tint, and delivered our new car on the date he promised. He even took the time to show our daughter the features of her new car and help with some initial stereo, bluetooth set-up. Great job end-to-end! More

Oil Change, Mazda Zoom Checkup and Wash; All done well and donuts to boot. A nice explanition of what other needs I should expect in the near future and recommendations on when/how I should handle each o and donuts to boot. A nice explanition of what other needs I should expect in the near future and recommendations on when/how I should handle each over subsequent service visit(s). Did not feel pressured into "doing it now"; it was just explained on how the different fluids showed age and why each would need to be replaced. A good service experince; I will be returning. More

why would you require a comment on a simple service visit which I felt is was entirely adequate? I consider this portion of the question not needed. I just wanted to give the service department an excellent which I felt is was entirely adequate? I consider this portion of the question not needed. I just wanted to give the service department an excellent rating. It deserved that not 250 character comment. More

I have finally found a Mazda dealership I can trust. THANK YOU CHAPMAN MAZDA!!! No more hassles, service upsales or BS. I didn't have to worry that my car keys were going to get lost, or that I was goin THANK YOU CHAPMAN MAZDA!!! No more hassles, service upsales or BS. I didn't have to worry that my car keys were going to get lost, or that I was going to pay them to do something to find out that they didn't and my recent favorite grrrr, to have some service tech claim they were taking my car for a "test drive" and to have a witness find them burning my tires in the neighborhood. You will have my repeated business! Thank you! More

I attempted to start my Tribute to go to work the other morning only to find that the battery was dead. I called Chapman Mazda to inquiry about any roadside service (I wasn't sure if I had any). It turns morning only to find that the battery was dead. I called Chapman Mazda to inquiry about any roadside service (I wasn't sure if I had any). It turns out I didn't have roadside service, but the serviceman offered sending their courtesy van to come and jump my vehicle. About 15 minutes later the courtesy van was at my door. He jumped my Tribute, which then allowed me to drive to the dealership to get the battery replaced. I was only about one hour late to work. This is why I buy vehicles from this dealership. They are extremely helpful and always go the extra mile for me. I will continue to service my vehicle at Chapman, but also will buy my next car from them. I feel like I have a partnership with them in regards to my Tribute. Also, love my Tribute. I hope I don't have to buy a new car any time soon, but when I do, it will be from Chapman. More

After searching a few other car dealers, and getting a cold shoulder, I am glad I took the long drive to Chapman Mazda. Every part of my experience was pleasant even though my credit was less then stella cold shoulder, I am glad I took the long drive to Chapman Mazda. Every part of my experience was pleasant even though my credit was less then stellar. My emails back and forth with Jim were honest and straight forward. He was very pleasant when I arrived at the dealership. Roxann was great, and showed us the car and took us for a test drive. Barbara worked a miracle with my financing. I couldnt be happier right now. I would recommend these guys in a second! Thanks Chapman Mazda! More

Very friendly service and also understanding my finance constraints. There sales person and also sales manager worked through the whole process of sales and finance and were very open about all the options constraints. There sales person and also sales manager worked through the whole process of sales and finance and were very open about all the options i had. I will recommend Chapman Mazda to anyone looking for new car... :) More

We were all over the place for two days looking for the perfect vehicle within our price range. Chapman Mazda was the first dealership that we felt really wanted our business and was willing to work on ou perfect vehicle within our price range. Chapman Mazda was the first dealership that we felt really wanted our business and was willing to work on our challange. When we first got there every sales associate was busy but Dan who works in Auto Direct put his work on hold and went with us on a test drive. Completely above and beyond his duty's! When we found the vehicle we wanted Patrick did everything he could and got us into the vehicle that I was looking for. I love my car and I loved the experience we had with everyone at Chapman Mazda. I have been recommending them to everyone I know that if they are looking for a great buying experience start with Chapman. They probably won't have to look any farther! More

I looked far and wide for a great deal on a Mazda. I started my search on the internet and had online conversations with many local dalers. I went to Berge and Cardinaleway Mazda as they were the closes started my search on the internet and had online conversations with many local dalers. I went to Berge and Cardinaleway Mazda as they were the closest to my home just to find that the online price I was quoted increased by almost $1200 once they started adding stuff to the price. I got disgusted so I decided to make the drive and visit Chapman Mazda. I MA SO GLAD I DID! Although they also added some items to the price, they were items that were visible on the car and actually have value. My salesman Jake Faigle was honest, fair and really took the time to understand my needs. They gave me options I hadn't even considered. I ended up getting a better deal than I expected and wasn't pushed at all. Kudos to the Chapman staff..................Keep doing what your doing! WE LOVED IT! More