Chapman Mazda

Great Experience This is my 3rd Mazda I have purchased from Chapman Mazda and each time it's been a great experience. They do go above and beyond in their services. Ty This is my 3rd Mazda I have purchased from Chapman Mazda and each time it's been a great experience. They do go above and beyond in their services. Tyrone was great during my time there. He worked hard to get my deal through and he was very professional. I am very pleased with everything. Thank you Tyrone More

Signed me up for 2 leases and won't call me back I had a relatively straightforward, easy time when I signed my lease for a new Mazda several months ago and have no complaints about that experience. I had a relatively straightforward, easy time when I signed my lease for a new Mazda several months ago and have no complaints about that experience. 6 months after getting the new car, I received a letter in the mail summarizing that I was several months behind on paying the lease, had accrued multiple late fees, and had been reported to a credit agency. As I had bank statements showing that I had paid my lease dutifully, I followed up the account and found that I had been signed up for 2 leases and the second one had never been reported to me. When I called the dealership, I was referred to the finance manager for their location, who cut me off while I was explaining the situation, and outright told me “that was impossible”. I was told that there was no way they could make that mistake, I should talk to Chase (who does their financing), that he’d look into it and call me back, and then hung up on me. I called Chase, and after 2 hours and 5 different people, I managed to arrive on someone who was able to cancel out the account and refund the late fees (6 weeks later I’m still trying to get the credit rating issue completely fixed). This gentleman at Chase told me that when the dealership sent in my lease, they must’ve accidentally sent in two different sets of paperwork as if I was buying two separate cars. After no one had called me back from the Chapman dealership 2 weeks later, I called and asked to speak to the manager. I was told my issue wasn’t appropriate for the dealership manager and I was once again directed to a finance guy. This time it was a different individual from the first call. He was less rude, but once again told me there was no way they could have signed me up for 2 leases. He told me he would investigate and get back to me. I specifically asked him to write down my cell phone number as the last finance manager had never called me back. It has now been 4 weeks since this call and I have not heard from the dealership. At worst, someone at the dealership signed me up for 2 leases purposely to increase their sales numbers. At best, someone in the dealership to Chase circuit made an honest mistake, but afterwards the dealership has been downright rude, offered absolutely ZERO apology whatsoever, and in no way helped me figure out how to remedy the situation. I understand that people make mistakes and I hope that’s all this was, but it’s a mistake that has set me back and caused me considerable difficulty. The way Chapman Mazda has dealt with the mistake, completely ignored me, and in no way offered to help me figure out how to fix the issue is the worst customer service experience I’ve ever had. More

Best salesperson! Tyrone was my salesman. He was extremely easy to deal with when I purchased my Mazda 9 recently. He was professional, honest, respectful, and knew Tyrone was my salesman. He was extremely easy to deal with when I purchased my Mazda 9 recently. He was professional, honest, respectful, and knew his product well. More

Transparent, patient, no-pressure I just got home in my brand new Mazda 6 (after first showing it off to some friends, of course). I shopped around at multiple dealerships before maki I just got home in my brand new Mazda 6 (after first showing it off to some friends, of course). I shopped around at multiple dealerships before making my way to Chapman. It's hard to make me happy, but they managed. Look for Bill Lohmeyer. He was transparent, patient, and worked his butt off to get the deal I wanted. Can't recommend him enough. If you want to be pampered and taken advantage of, go somewhere else. If you want a deal, shop here. More

Great help Tyrone was great and honest the whole transactions. Jeff will always have a smile and jp in finances will make you feel like family. Thank you Tyrone was great and honest the whole transactions. Jeff will always have a smile and jp in finances will make you feel like family. Thank you More

Great car purchase experience I was very pleased with the process in purchasing a Mazda 6 at Chapman Mazda. Bill Lohmeyer did a great job in ensuring that our needs were met as we I was very pleased with the process in purchasing a Mazda 6 at Chapman Mazda. Bill Lohmeyer did a great job in ensuring that our needs were met as well as the dealership's needs. It was much appreciated. I would definitely recommend Chapman Mazda and Bill Lohmeyer. More

Excellent experience with Bill We purchased a Mazda 6 as a result of the great service and salesmanship of Bill Lohmeyer. The entire staff was great. We would recommend this deale We purchased a Mazda 6 as a result of the great service and salesmanship of Bill Lohmeyer. The entire staff was great. We would recommend this dealership and Bill. More

Mazda 6 We bought our first new Mazda today, it was a great experience ! Big thanks to the team and our sales men... bill lohmeyer Kirk&ashley We bought our first new Mazda today, it was a great experience ! Big thanks to the team and our sales men... bill lohmeyer Kirk&ashley More

2017 CX9 - Traded 2013 CX9 for upgraded model. I love my 2013 CX9 so decided to upgrade to the 2017 Signature. Bill Lohmeyer made the sales experience fun and upbeat. He was easy to work with, dea I love my 2013 CX9 so decided to upgrade to the 2017 Signature. Bill Lohmeyer made the sales experience fun and upbeat. He was easy to work with, dealt with me honestly, and was very helpful in getting me the vehicle I wanted. The whole experience was smooth with no hassle. Thank you Bill and Chapman Mazda! More

I got a new/used car Great customer service and worked with me to get a deal we were both happy with.. Maybe they were a little happier than me but I love my new car Great customer service and worked with me to get a deal we were both happy with.. Maybe they were a little happier than me but I love my new car More