Chapman Mazda

Easiest car purchase ever! Michael was absolutely fantastic. He was extremely pleasant, knowledgeable, and helpful. He answered all questions related to the vehicle, helped with Michael was absolutely fantastic. He was extremely pleasant, knowledgeable, and helpful. He answered all questions related to the vehicle, helped with purchasing, and continues to be in contact after the purchase to make sure everything is set! Couldn't ask for a better experience. More

Jerald "Nick" Nicholas Nick was very pleasant, informative, and willing to answer all questions regarding the purchase. He set up the car phone answering feature and My Ma Nick was very pleasant, informative, and willing to answer all questions regarding the purchase. He set up the car phone answering feature and My Mazda Account. Huey Dao was courteous and informative on the paperwork, More

Nick really cares about the customer! I had went to another Mazda dealership first, and while the salesman was nice, he just was not very informative. Then I decided to go to Chapman Mazd I had went to another Mazda dealership first, and while the salesman was nice, he just was not very informative. Then I decided to go to Chapman Mazda the following week, even though it was quite a bit further from my house. Glad I did! I had an appointment with Nick and he was waiting for me when I got there. Very pleasant and friendly, extremely informative (answering every question I had about the CX-5 without hesitation), very patient and not pushy whatsoever. He never tried to steer me towards something I was not interested in. He also asked a lot of questions, to make sure he understood exactly what I wanted. From start to finish, he truly cared about me getting the vehicle I wanted and at a reasonable price. Another thing that I liked is that I dealt with Nick - and only Nick - throughout the whole vehicle sales process (there was one other person - which was the finance dept. for the paperwork, but that was it). There weren't multiple people coming over telling me this and that, which can be a bit intimidating. Now even though (again) this dealership is a bit further from my house, due to the excellent sales service I received - they will also receive my business when needing any repairs and/or maintenance work. Chapman Mazda is a smaller, family owned dealership - and in my opinion, this makes a big positive difference. I believe you get more personalized service there.... You are not just another "commission" as with many of the large chain dealerships. And I hope Chapman Mazda realizes what gem they have with Nick being on their sales staff! I will be recommending Chapman Mazda and Nick (specifically) to anyone I know in the market for a car. Deborah B. More

great customer service Great Customer service by Bill, we ended very happy with our new car, we still have more questions to ask about our car and probably we will be back f Great Customer service by Bill, we ended very happy with our new car, we still have more questions to ask about our car and probably we will be back for it. By the way, we will be recommending Bill to our relatives and friends. Jeffrey Mayer More

Ask for Nick Nick Nicholas (sales) really went above and beyond in his part of the transaction. He set up my MyMazda account, which, although it's a relatively sm Nick Nicholas (sales) really went above and beyond in his part of the transaction. He set up my MyMazda account, which, although it's a relatively small thing, really goes to show he is there to take care of the customer. He was very patient as I voiced all of my concerns and just a pleasant person overall. The financing part had a little hiccup, but was still able to get the deal done. Huey was funny, and worked quickly to get the financing paperwork done. More

New CX-5 This was, by far, the easiest car buying experience we’ve had to date. Nick was well informed, and a dream to work with. Everything went quickly and s This was, by far, the easiest car buying experience we’ve had to date. Nick was well informed, and a dream to work with. Everything went quickly and smoothly and I couldn’t be more appreciative! More

Mike is a Miracle Worker Mike did everything he could to work a deal for us. We know because we ended up buying the car we wanted on our terms which were not easy to get. Fant Mike did everything he could to work a deal for us. We know because we ended up buying the car we wanted on our terms which were not easy to get. Fantastic experience! He's our car guy for life. More

Absolutely no BS He was courteous and and very knowledgeable mr. Knox had no problems waiting A couple of days for me to make up my mind to make the purchase and th He was courteous and and very knowledgeable mr. Knox had no problems waiting A couple of days for me to make up my mind to make the purchase and then he went out of his way to come to my house to have my elderly father signed the documents I would buy another car from him anytime. More

Smooth Experience on a NEW Model Michael was great to work with and this was the second car we purchased from him in less than 6 months! He mentioned a NEW model coming out while we w Michael was great to work with and this was the second car we purchased from him in less than 6 months! He mentioned a NEW model coming out while we were purchasing my wifes car earlier this year. As soon as I started seeing inventory in the US I called him and had just started getting inventory a this dealership. I went in for a test drive and impressed. So I started the process even though I had NOT intended to buy a car just yet. When I finally decided on a Trim Level, it was not on the website in inventory. But Michael found one that was not yet listed on line. After a little back and forth, with me knowing is was a brand new model and not a lot of negotiation room left, we came to an agreement and I purchased a new car! Over all a good experience, which is saying a lot when you consider some of the tactics that Other dealership use. More

Once again. Great experience. This will be my second vehicle purchase with Michael. He was great. Was able to find the car I wanted and was able to answer all my questions about th This will be my second vehicle purchase with Michael. He was great. Was able to find the car I wanted and was able to answer all my questions about the car and about my financing options. He even presented me with discounts I didn’t know to ask for. Will 100% see him for my next Mazda! More