Chapman Mazda

Bill Lohmeyer was our salesman and he was knowledgeable regarding the CX90. We purchased it yesterday and are very pleased with it and Bill's help. Thanks Bill. The finance gentleman, Hewy was very informa regarding the CX90. We purchased it yesterday and are very pleased with it and Bill's help. Thanks Bill. The finance gentleman, Hewy was very informative and nice also. The manager answered all our questions too. Nice group there. Thanks all. Bill n Sandee Cunningham More

Sales guy was good but finance manager was beyond shady. Told me current payoff amount on trade would be paid and mazda would pay me overage. Lie. Had to ask chapman for difference. They claimed oh we were Told me current payoff amount on trade would be paid and mazda would pay me overage. Lie. Had to ask chapman for difference. They claimed oh we were just mailing check today. Sure you were.. But that wasn't worst. Sold me on extended warranty for only 500 total adding 12 dollars a month to payment. Then added 2500 dollars for it. 2500 for 12 additional months. Literally lied to my face and hope I wouldn't catch it. Asked several times but would not answer why he would do that. Had to ask several times to cancel warranty before finally got reply you want to cancel? Finally got cancel form out of them. Payment stays at higher amount will come off principal. But for that payment amount and less months could have just gotten lower interest rate. So still screwed me. Straight up fraud. More

I would highly recommend Chapman Mazda Service Department and especially the service manager Justin. He is the most helpful, accommodating and knowledgeable automotive service manager! He is so willing to and especially the service manager Justin. He is the most helpful, accommodating and knowledgeable automotive service manager! He is so willing to take any step necessary to ensure that our vehicle was serviced and to ensure it was repaired. He is extremely kind and kept us updated on the progress of our service. I have lived in Phoenix all my life and by far Justin is the best and kindest service manager I have ever dealt with. Awesome job, Justin! More

Bruce Farr in Service is the best advisor I have worked with at any dealership. He is honest, helpful, kind and knowledgeable. He leads with transparency about the process and pricing - and is committed to with at any dealership. He is honest, helpful, kind and knowledgeable. He leads with transparency about the process and pricing - and is committed to ensuring the customer is satisfied. I won't consider taking my car elsewhere for service because of Bruce and the great experience. He is a great person overall, and it shows! More

Wayne was super helpful and got our informant screen replaced and paid through Mazda. Thank you so much CHAPMAN MAZDA! replaced and paid through Mazda. Thank you so much CHAPMAN MAZDA! More

After Sales Service can be better. No response from the sales or rep or the accounts department for the after sales services and defects. No response from the sales or rep or the accounts department for the after sales services and defects. More

After inquiring about a new vehicle and requesting an offer for our trade in's, the sales rep along with sales manager, replied with an insulting low-ball offer. We thanked them for their time, relayed o offer for our trade in's, the sales rep along with sales manager, replied with an insulting low-ball offer. We thanked them for their time, relayed our feelings of being insulted and notified Champman Mazda that we would not be purchasing any vehicles from their dealership. They immediately responded with a follow up offer and blamed the original one on a "typo" error. We immediately accepted their second offer and stated that we would be there the following day to complete the purchase. Long story short, after not hearing from them or responding to our inquiries, they finally did and said the second offer was "a mistake" but offered no other explanation or corrected offer. I would not and will not purchase any vehicle from Chapman Mazda. (only gave 1-star review because I couldn't do zero) More

Perfect transaction. I emailed all Arizona dealerships a request for proposal. Chapman's Jacob Sayegh was not only the first to respond but one of the few that actually s I emailed all Arizona dealerships a request for proposal. Chapman's Jacob Sayegh was not only the first to respond but one of the few that actually submitted a proposal that matched our request. Who would think sales people can actually read and follow instructions? He offered the 'best valued responsive and technically correct proposal' so we made the purchase; in and out of the dealership in about 30 minutes. Thank you Jacob, you set an example to what us consumers expect from car dealers. More

Outstanding, seamless, no crazed pressure. Josh was excellent. I highly recommend this dealer to everyone. Josh was excellent. I highly recommend this dealer to everyone. More

The vibe of this dealership is upbeat and positive. Everyone seems to work together to make sure the customer is taken care of the right way. Bill Lohmeyer was the main salesperson I worked with, but i Everyone seems to work together to make sure the customer is taken care of the right way. Bill Lohmeyer was the main salesperson I worked with, but if he was busy or with another customer when I needed something, he did not hesitate to have a free salesperson help me. I loved the teamwork and it made me feel very comfortable buying a vehicle with them. Shawn in finance was as down to earth as it gets - very refreshing. I know I will only have positive memories of buying my new 2023 CX-50! Thank you, guys!! More