Chapman Ford Northeast Philadelphia - Service Center

Not my favorite car dealer any longer Customer service has gone down thru the last few years .treated poorly by one service manager there who accused me of not having an appointment when Customer service has gone down thru the last few years .treated poorly by one service manager there who accused me of not having an appointment when I arrived .. I did call nd set up the appointment , but Tom was rude and said I was not listed for an appointment . I did deal with Bruce in service and he was very nice . More

Went into service my F59 strip chassis commercial truck and service was exceptional, hassle free, and no hidden fees, highly recommend this dealership to Friends and family and service was exceptional, hassle free, and no hidden fees, highly recommend this dealership to Friends and family More

My 2018 Ford Escape was recalled by Ford. It was so easy to make an appointment @ Chapman Ford. The service department is Manager Bob is very efficient. I was to leave My car and they would notify me when i to make an appointment @ Chapman Ford. The service department is Manager Bob is very efficient. I was to leave My car and they would notify me when it was ready. I was called by Bob to let me know the car was ready. The next day Bob called to see if I was satisfied. This is a first class operation. They make me feel like family. Hats off to the Chapman management team and to Bob. More

Quick and painless I was already scheduled to come in and I was in and out in just over an hour. Logan helped me and was patient with me when I had to call my dad for in I was already scheduled to come in and I was in and out in just over an hour. Logan helped me and was patient with me when I had to call my dad for insurance information. He was also very nice and helpful. More

Satisfied Customer Bpb Keisler was a true professional who texted, called and personally advised me of the ongoing with my car service. At one time I became agitated bec Bpb Keisler was a true professional who texted, called and personally advised me of the ongoing with my car service. At one time I became agitated because of service wait time and Bob itemized what had to be done and assured me I was on schedule and would be leaving very soon. More

Painless I was there for a state inspection on my 2014 expedition. In my conversation with Christine I mentioned that I had signed up with car shield because n I was there for a state inspection on my 2014 expedition. In my conversation with Christine I mentioned that I had signed up with car shield because not having a warranty any longer. Fortunately she was able to show me that I am still under warranty up through 11/14/2020. I am so appreciative of her letting me know that I still have Warranty. She mentioned that the inspection should be all over with within hour and a half. She was correct. She informed me what had to be done mentioning that I need to get a new battery More

Excellent Service! Courteous , Friendly and professional!!! Greeted promptly with minimal wait time. Explaining everything that would be done with my vehicle and was shown the cost. professional!!! Greeted promptly with minimal wait time. Explaining everything that would be done with my vehicle and was shown the cost. More

I had my truck serviced here for warranty work and the service is amazing. I dropped my car off Monday night and got a rental and my truck was serviced and ready for pick up Tuesday evening as promised. service is amazing. I dropped my car off Monday night and got a rental and my truck was serviced and ready for pick up Tuesday evening as promised. More

No Surprise here I always have a positive service experience at Chapman Northeast. On February 5, 2020 I dropped of my vehicle. I was met by Julio. Me repairs were add I always have a positive service experience at Chapman Northeast. On February 5, 2020 I dropped of my vehicle. I was met by Julio. Me repairs were addressed and Julio was very easy to deal with. He is a true professional. More

AWESOME SERVICE Bob Kessler and Pete Wilkins have outstanding customer service skills as well as valuable experience about my cars. I always want the two of them to Bob Kessler and Pete Wilkins have outstanding customer service skills as well as valuable experience about my cars. I always want the two of them to service my Mercury and Lincoln More