Roy Fernandes
Roy Fernandes at Chapman Ford Northeast Philadelphia

Roy Fernandes

Service Director

Chapman Ford Northeast Philadelphia

9371 Roosevelt Blvd
Philadelphia, PA 19114

4.5
66 Reviews
4.5

66 Reviews

Write a Review

Dealership Experience

6 yrs, 10 mos

Industry Experience

21 yrs, 3 mos

66 Reviews of Roy Fernandes

July 01, 2026

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Employee Rating

Alyssa has great customer service. I recommend you see her as you pull in for service. She made me feel very comfortable, while waiting for my car to be service More

by Wandalee259
Service Price Transparency
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Recommend Dealer
Yes

June 23, 2026

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It’s been several years since I’ve been to Chapman's Ford dealer for service because I moved out of the city. But I recently had service done, and as always, no issues. It felt good to go back and see famili More

by June5743
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bob Keisler

June 22, 2026

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Good service. Fair pricing. Excellent top notch mechanics. Love the car inspection video. Let's you see first hand what's good and what needs doing. Courteous chec More

by JKolak59
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bob Keisler

May 18, 2026

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I had a very pleasant experience at Chapman Ford. Getting my recall done. Jack took care of me 100%. More

by bobdonat56
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jack

July 21, 2025

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They kept me updated on my repairs and the workman ship was perfect. Their staff is helpful and nice. I think I will get my repairs done from them next time as well More

by espc1146
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sharon was wonderful

July 18, 2025

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I love Bob my serviceman! I don't want him to retire but when he does, I how I can have Chrissy as my service gal!! More

by barbie.jean
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Recommend Dealer
Yes

Other Employees Tagged: Bob Keisler

July 06, 2025

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Service was superb, as always. Staff is considerate and efficient and service is detailed and convenient. More

by brockftl
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Recommend Dealer
Yes

July 05, 2025

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The service representatives were quick, kind, efficient. I will recommend this service location to everyone. More

by mrstmitchell70
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bob Keisler

July 05, 2025

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The service department staff are Professional and there service is done right and . Their staff from scheduling appointments to work done are very accommodating. More

by drugg142
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bob Keisler

July 05, 2025

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Employee Rating

It can be difficult actually reaching the desired party through the phone prompt system. The staff are friendly both on the phone and in person. More

by crissytd2010
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bob Keisler , Kristin mcnally

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