Roy Fernandes
Service Director
Chapman Ford Northeast Philadelphia
9371 Roosevelt Blvd
Philadelphia, PA 19114
66 Reviews
Write a ReviewDealership Experience
6 yrs, 10 mos
Industry Experience
21 yrs, 3 mos
66 Reviews of Roy Fernandes
July 01, 2026
Alyssa has great customer service. I recommend you see her as you pull in for service. She made me feel very comfortable, while waiting for my car to be service I recommend you see her as you pull in for service. She made me feel very comfortable, while waiting for my car to be service More
June 23, 2026
It’s been several years since I’ve been to Chapman's Ford dealer for service because I moved out of the city. But I recently had service done, and as always, no issues. It felt good to go back and see famili dealer for service because I moved out of the city. But I recently had service done, and as always, no issues. It felt good to go back and see familiar faces. They have serviced all my Fords since 04, 3 Explorers, and now my Escape. They are but a few minutes from my job. So I drop it off and pick t up after work. Thank you, and keep up the great work. More
Other Employees Tagged: Bob Keisler
June 22, 2026
Good service. Fair pricing. Excellent top notch mechanics. Love the car inspection video. Let's you see first hand what's good and what needs doing. Courteous chec Fair pricing. Excellent top notch mechanics. Love the car inspection video. Let's you see first hand what's good and what needs doing. Courteous check-out. More
Other Employees Tagged: Bob Keisler
July 21, 2025
They kept me updated on my repairs and the workman ship was perfect. Their staff is helpful and nice. I think I will get my repairs done from them next time as well was perfect. Their staff is helpful and nice. I think I will get my repairs done from them next time as well More
Other Employees Tagged: Sharon was wonderful
July 18, 2025
I love Bob my serviceman! I don't want him to retire but when he does, I how I can have Chrissy as my service gal!! I don't want him to retire but when he does, I how I can have Chrissy as my service gal!! More
Other Employees Tagged: Bob Keisler
July 06, 2025
Service was superb, as always. Staff is considerate and efficient and service is detailed and convenient. Staff is considerate and efficient and service is detailed and convenient. More
Other Employees Tagged: Bob Keisler, Mike Foster, Joe Cleary
July 05, 2025
The service representatives were quick, kind, efficient. I will recommend this service location to everyone. I will recommend this service location to everyone. More
Other Employees Tagged: Bob Keisler
July 05, 2025
The service department staff are Professional and there service is done right and . Their staff from scheduling appointments to work done are very accommodating. service is done right and . Their staff from scheduling appointments to work done are very accommodating. More
Other Employees Tagged: Bob Keisler
July 05, 2025
It can be difficult actually reaching the desired party through the phone prompt system. The staff are friendly both on the phone and in person. through the phone prompt system. The staff are friendly both on the phone and in person. More
Other Employees Tagged: Bob Keisler , Kristin mcnally

