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Chapman Ford Northeast Philadelphia - Service Center
Philadelphia, PA
375 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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375 Reviews of Chapman Ford Northeast Philadelphia - Service Center
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February 28, 2020
Prompt and courteous service. Waiting time was not too long, although the waiting area was not as comfortable as some other service centers. Overall, I was pleased with the service performed on my Escape. long, although the waiting area was not as comfortable as some other service centers. Overall, I was pleased with the service performed on my Escape. Good job! More
by DENNIS414
Verified Customer
February 27, 2020
Great Experience It was very easy to schedule my appointment with Chapman Ford over the phone. I was able to get an appointment very quickly. Bob Keisler was friendl It was very easy to schedule my appointment with Chapman Ford over the phone. I was able to get an appointment very quickly. Bob Keisler was friendly and welcoming. More
by GGDSEK
Employees Worked With
February 27, 2020
Recall Work was done in just a few hours and all was fine. Notifications were received regularly via text. Will be having my inspection done here in April. Work was done in just a few hours and all was fine. Notifications were received regularly via text. Will be having my inspection done here in April. More
by linda3338
Employees Worked With
Tom McGregor III
February 26, 2020
The service after you buy your car is not good, you cannot get anyone on phone kept getting voicemail instead of person. Kept car too long, had to leave it overnight, then next day it was late aftern cannot get anyone on phone kept getting voicemail instead of person. Kept car too long, had to leave it overnight, then next day it was late afternoon before car was ready. I had to stay with my daughter, overnight and was without my medication, for 3 doses. More
by GLENNHARKER
February 25, 2020
Very friendly service associate Bob was very nice and kept me updated on the status of my car. Was in and out quickly and very happy with this visit. Bob was very nice and kept me updated on the status of my car. Was in and out quickly and very happy with this visit. More
by Coppolarj
Employees Worked With
February 25, 2020
The service tech was great & the wait wasn’t bad, but I swear I can’t figure out the bill! Whichever way I add it, the items don’t add up. swear I can’t figure out the bill! Whichever way I add it, the items don’t add up. More
by marabailey1
Employees Worked With
February 19, 2020
I went to Chapman Volkswagen In northeast for my car service. Robert also known as bob was my advertiser. He completely helped me with all the needs of my car. Great person to communicate with your veh service. Robert also known as bob was my advertiser. He completely helped me with all the needs of my car. Great person to communicate with your vehicle. I say if you are on your way to Chapman in northeast, Robert is Definitely the go to for it. More
by yarrixa
February 13, 2020
Delay in returning car after repair I brought my 2007 Ford Explorer for an oil change on 2/10/20 at 8:00am. Approximately an hour later my Service Manager discussed problems that were f I brought my 2007 Ford Explorer for an oil change on 2/10/20 at 8:00am. Approximately an hour later my Service Manager discussed problems that were found with the car i.e. oil & filter change, rotate tires, front brake pads and rotors, replaced right front axle shaft,4 wheel alignment. I agreed to the repairs. Just before 12:00pm the Service Manager said I would have the car back in a few minutes and I could pay for it now. I paid the charges and as I started to exit the building I saw my car pulling up. However, instead of stopping they continued around the side of the building. I assumed they would be right back. At 12:30 pm I actually walked around the side of the building to see if I could locate my car, which I didn't. My Service Manager had gone to lunch so I checked with the cashier as they sometimes have the car keys. The cashier asked a fellow employee to try and locate my car. As I was waiting I explained that I had seen my car pull up a half hour ago, but they did not stop. Another employee nearby said "they are probably running out the labor cost". What does that mean? I got my car back at 12:45pm. I am not complaining about the wait time prior to 12:00pm, but I do question the 45 minute wait after paying my bill seeing my car drive by.. More
by Jane
Employees Worked With
My Service Manager, Tom MacGregor and the cashier.
February 13, 2020
I took my car to the service department for a recall. Julio was great and made the process so easy! And the Lyft service was so convenient. Thanks! Julio was great and made the process so easy! And the Lyft service was so convenient. Thanks! More
by dschulle13
Employees Worked With
Julio
February 12, 2020
Not my favorite car dealer any longer Customer service has gone down thru the last few years .treated poorly by one service manager there who accused me of not having an appointment when Customer service has gone down thru the last few years .treated poorly by one service manager there who accused me of not having an appointment when I arrived .. I did call nd set up the appointment , but Tom was rude and said I was not listed for an appointment . I did deal with Bruce in service and he was very nice . More
by Lrp1111
Employees Worked With
Bruce in service was very nice to me. He was helpful and made my last visit go better then the other visit.
