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Chapman Ford Northeast Philadelphia - Service Center

Philadelphia, PA

3.4
375 Reviews

375 Reviews of Chapman Ford Northeast Philadelphia - Service Center

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March 26, 2020

Very pleased with the service and price. Courteous help and very careful with the current situation. Will return again for future work and possible sale More

by pinky25b
Recommend Dealer
Yes
Employees Worked With
Christine
Mar 26, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 26, 2020

Very Good Logan in Service was the best. I have always went to Chapman for service and will continue to do so for all my service needs. More

by klr6313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Logan in the Service department
March 26, 2020

Tom Mcgregory was very good service righter got me in and called me when it was done and got me out in no time.Thank You Tom. More

by gamblerbrown
Recommend Dealer
Yes
Employees Worked With
Tom Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 25, 2020

My truck was there a month and half for a torque converter My worst experience ever with Chapman,they gave me the truck back with a check engine light for an O2 sensor and said they will order it its been over More

by venice.sk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Roy Fernandes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine
March 25, 2020

After having an issues with my truck and service, the service manager Roy, was extremely helpful in rectifying the situation and fixed the problem. I would highly reccomend, the service I received after More

by jjm5539
Recommend Dealer
Yes
Employees Worked With
Roy Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 23, 2020

Good Job Work was done as promise and on time. 5 stars to Bob and his team, Never had a bad time with repairs on both our cars. More

by bakman48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Chapman Ford Northeast Philadelphia responded

We really appreciate this review. Bob is an outstanding employee and never fails to satisfy his customers. Glad everything worked out well. We look forward to doing business with you again. Best of Luck!

March 23, 2020

Very impressed by their cleanliness during these times. I observed everyone wearing gloves, wiping down vehicles and door handles each time they were used. Staff was courteous and helpful. More

by dlbrowning59
Recommend Dealer
Yes
Employees Worked With
I believe his name was Logan? Very helpful.
March 21, 2020

Was very pleased how they took my truck on time and wrote up the paperwork. Didn't like how they had my truck since 830am and did not have it Diagnosed when I called around 3PM and know one was answering More

by dhooper0424
Recommend Dealer
Yes
Employees Worked With
Logan
March 19, 2020

Excellent response to request for service;state inspection requested, got appointment very next day and rather than having to remain in service area, ride provided both to business and home More

by 1rjl
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 19, 2020

Good Saleman Excellent community attention to detail with the best of all time and great people to help me with my own car I will definitely come back here again soon More

by carlosrx3
Recommend Dealer
Yes
Employees Worked With
Mike Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Biddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

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