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Chapman Ford Northeast Philadelphia - Service Center

Philadelphia, PA

3.4
375 Reviews

375 Reviews of Chapman Ford Northeast Philadelphia - Service Center

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April 03, 2020

On time. Polite. Very cautious in following state regulations to give customers the best experience in this trying time. Thank you so much for your service More

by KaleenaR
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike thank you
Apr 03, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

April 03, 2020

Great service! Tom evaluated my concerns, explained what work would be done, how long it would take, and what it would cost. Your other personnel were very pleasant More

by Mary Connolly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
Apr 03, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

April 03, 2020

Reliable I'm glad your business what not shut down and I was able to get my truck looked at during this crisis. Thank you and Stay safe More

by vc421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

April 02, 2020

Just the Best ! The Chapman N.E. Phila. Service Team as usual did not disappoint ! The drop off was easy and the estimate was reasonable. The pick up was quick and co More

by JMRS264
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom M. in the Service Dept.
Apr 02, 2020 -

Chapman Ford Northeast Philadelphia responded

We really appreciate this review. Tom is an outstanding employee and never fails to satisfy his customers. Glad everything worked out well. We look forward to doing business with you again. Best of Luck!

March 31, 2020

very professional and show great customer always friendly make you feel like a valued customer , lines of communication is always clear and polite the work done is always perfect, work is neve More

by ROCKSOLDIER1961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raleigh Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dharren Tercier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Short
Apr 01, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 31, 2020

The people at Chapman are always polite and courteous and have always answered my questions I brought my car in because of a recall issue it was taken cared of in half the time I was told the car would be at More

by johngreco8326
Recommend Dealer
Yes
Employees Worked With
Roy Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 31, 2020

Completed on time despite the pandemic Work completed on time and on budget. Plus, I was able to return my loaner to Hertz before they shut the office down for the duration. SO glad body sh More

by jegerhard1953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John from Body Shop and the woman working the other desk (sorry, I was under stress when I came in).
Apr 01, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 30, 2020

They always do a great job. Even in this trying times with COVID 19. They were very organized. They kept their employees safe and us. More

by gmpritti
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 30, 2020

Nice fast work I came there because of some recalls on my Ford Fusion and they did a great job. Everything was done fast and professional.Thank you for everything! More

by VITDUBROU
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mar 31, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 27, 2020

Great service for the 10 years I have been coming there. Will continue to do so. Reasonable prices and communication is great. Friendly and responsive to me needs. More

by QMSGT28PA
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
Mar 27, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

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