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Chapman Ford Northeast Philadelphia - Service Center

Philadelphia, PA

3.4
375 Reviews

375 Reviews of Chapman Ford Northeast Philadelphia - Service Center

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May 12, 2020

If everyone around us had the compass that Chapmen has when your car is not working right.“ a form of sickness” Dr. Chapman knows how to get you up and running again with ease. I love these guys, they More

by atripaday
Recommend Dealer
Yes
Employees Worked With
Mike Chapman
May 12, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for sharing your experience at Chapman Ford. We certainly appreciate your patronage, and welcome you to the Chapman Family. Thank you for the recommendations, they do mean so much to our dealership!

May 11, 2020

I brought my vehicle in for two recalls on seperate occasions (fuel tank and airbag). Bob Keisler was my service rep. He was very professional and, curtious on both occasions. It was a pleasure working More

by Bryant Birch
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2020 -

Chapman Ford Northeast Philadelphia responded

We really appreciate this review. Bob is an outstanding employee and never fails to satisfy his customers. Glad everything worked out well. We look forward to doing business with you again. Best of Luck!

May 08, 2020

Great everyone was helpful. I ah e nothing else to Great everyone was helpful. I ah e nothing else to say. I’ll see you guys soon. And everyone stay safe and God bless ok. More

by RICKDOEZ1
Recommend Dealer
Yes
Employees Worked With
Brian Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

May 08, 2020

Great dealership. Service is extremely good. I have bought many cars here over the years without a problem. I recommend Chapman highly. Service always tell me costs upfront. More

by gmpritti
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Agricoli
May 08, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

May 04, 2020

Very pleased with the entire process even during this difficult time. Drop off was easy and safe, they kept me informed about my service then called when completed. Very happy! More

by jstegsiii
Recommend Dealer
Yes
Employees Worked With
Logan Williams
May 04, 2020 -

Chapman Ford Northeast Philadelphia responded

It is so nice of you to provide positive feedback to us at Chapman Ford. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

May 01, 2020

The best service we’ve had. The pricing and the people are honest and upfront! Will definitely go back for service again! Keep it up! More

by r.fer
Recommend Dealer
Yes
Employees Worked With
Bruce Paynter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Barker
May 01, 2020 -

Chapman Ford Northeast Philadelphia responded

It is so nice of you to provide positive feedback to us at Chapman Ford. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

April 24, 2020

Service writer was very professional, prior to appointment I was promised a loaner, at time of vehicle drop off was told they no longer have loaners, not good. Was told my extended warranty that I More

by DENNIS.SROCZYK
Recommend Dealer
No
Employees Worked With
Christine
April 20, 2020

Bob Keisler was very helpful which was greatly appreciated. It was a very good experience, I was picked up at dealership & taken to my location, as soon as my car was ready, My ride was there within 10 minutes. More

by joan.freed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

April 15, 2020

The whole service team is great. Much Kudos to keeping it going during the pandemic! Thank you again for getting it done quickly and efficiently. More

by mmartin2093
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Paynter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Barker, Thomas McGregor, Logan Williams
Apr 16, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future. Stay safe!

April 15, 2020

We have purchased our vehicles, had our vehicles serviced, and had our vehicles at the body shop of Chapman Ford in Philadelphia and have always been extremely satisfied with their service. We high More

by lmhernandez310
Recommend Dealer
Yes
Employees Worked With
Hank Biaesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dharren Tercier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Shuttleworth, five stars, Logan Williams
Apr 16, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you for sharing your story with us. We are happy to hear we provided you with the friendly and informative car-buying experience we pride ourselves on delivering, and we hope to see you again for all your vehicles' routine maintenance!

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