Chapman Ford Northeast Philadelphia - Service Center

Good service I was accepted quickly and work was done quick. Totally satisfied with the service and those I dealt with. The parts department was a help also. I was accepted quickly and work was done quick. Totally satisfied with the service and those I dealt with. The parts department was a help also. More

oil change was done Everyone I spoke to was very polite and respectful. My lease is up January 2020 and I will come back and deal with Dharren, he helped me out with my a Everyone I spoke to was very polite and respectful. My lease is up January 2020 and I will come back and deal with Dharren, he helped me out with my auto connect and I remember so I and went back to him because he was very nice, even though I leased my vehicle from another dealer More

It was great I dropped my car off for service and it was ready for pickup in a couple hours. Really awesome service and people I was really happy I dropped my car off for service and it was ready for pickup in a couple hours. Really awesome service and people I was really happy More

New water pump Brought my car in to get my water pump replaced. Not only did they make sure I had a rental to use to get to work Monday but the car was finished Mo Brought my car in to get my water pump replaced. Not only did they make sure I had a rental to use to get to work Monday but the car was finished Monday afternoon. 👍🏻 More

Clean and Lubricate Joints Received quality car service in a timely manner and at an affordable price. I arrived at 8 am and my car was repaired by noon. Received quality car service in a timely manner and at an affordable price. I arrived at 8 am and my car was repaired by noon. More

I needed to undergo a state inspection. I needed to have my state inspection. I believed that It would be a normal appointment. Although I needed new tires this time, it was a relativel I needed to have my state inspection. I believed that It would be a normal appointment. Although I needed new tires this time, it was a relatively easy process. More

Good, fast, and polite service. I called the service department after 2pm on a Saturday, they welcomed me in fixed my car and I was out of there by 4:00pm. Very friendly and professi I called the service department after 2pm on a Saturday, they welcomed me in fixed my car and I was out of there by 4:00pm. Very friendly and professional service. More

Customer service or lack thereof I was extremely displeased with how I was treated when I dropped off my vehicle and when it was picked up. The work that was done was fine but your cu I was extremely displeased with how I was treated when I dropped off my vehicle and when it was picked up. The work that was done was fine but your customer service out front is shameful. 6 people out front with large screens in front of them and no one - and I mean no one addresses you while you stand there. You are looked at then looked away. Upon picking up my vehicle the same thing happened while one person talked about Pep Boys and the other ate a sandwich. Even the cashier said my complaints were nothing new. I received a text from someone named Roy Fernandez asking me how was my service. I responded negatively and received no response back. I also called and left a message with my name on his voicemail today and as of yet have received no call. More