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Chapman Ford Northeast Philadelphia - Service Center
Philadelphia, PA
376 Reviews
376 Reviews of Chapman Ford Northeast Philadelphia - Service Center
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January 13, 2020
Made appointment easily and dropped off the night before for service. Had inspection done with no issues. We only take our explorer to Chapman for service for service. Had inspection done with no issues. We only take our explorer to Chapman for service More
by MCG415
Verified Customer
January 13, 2020
Service Bob was very helpful and friendly. Very detailed and explained what was going to be done. thank you for all your help. Thanks for your service. Bob was very helpful and friendly. Very detailed and explained what was going to be done. thank you for all your help. Thanks for your service. More
by milagros_torres
Employees Worked With
January 12, 2020
The wait time for a inspection was totally too long due to a staff meeting called doing business hours. My car was completed and I wasn't aware of it to a staff meeting called doing business hours. My car was completed and I wasn't aware of it More
by DOROTHYC529
Employees Worked With
Julio
January 11, 2020
Great Service I have been a customer of this dealership for over 30 years1 They have always been a pleasure to deal with, and have great people in their service dep I have been a customer of this dealership for over 30 years1 They have always been a pleasure to deal with, and have great people in their service department.. More
by Esemjay
Employees Worked With
January 09, 2020
Service the service manager told me I was several months early for my oil change. told me I should come back in June for inspection and oil change. Happy w the service manager told me I was several months early for my oil change. told me I should come back in June for inspection and oil change. Happy with his honesty. More
by rsimons391
Employees Worked With
not sure of the service individual
January 09, 2020
Excellent service by the sales management, understanding my needs and trying very hard to make the process of the sales going the rite way .thanks my needs and trying very hard to make the process of the sales going the rite way .thanks More
by Jamil
Employees Worked With
Other Employees :
Raleigh, great sales manager ., Nunzio Interra
January 08, 2020
Very long wait time with no updates on what was going on with my car. Also hard to get in contact with them. Making a appointment was pointless to me with my car. Also hard to get in contact with them. Making a appointment was pointless to me More
by JDAVENP88
Employees Worked With
Christine
January 03, 2020
Check up oil change The service advisor, went out of his way to help the other customers waiting for service he was quick to step up and help out when the line for servic The service advisor, went out of his way to help the other customers waiting for service he was quick to step up and help out when the line for service was long and the patient short. More
by lovejg77
December 30, 2019
5 star service The service team at Chapman Ford are a pleasure to deal with, great communication and I much appreciate the text reminders for the next visits - took The service team at Chapman Ford are a pleasure to deal with, great communication and I much appreciate the text reminders for the next visits - took care of my service concerns. More
by vc421
Employees Worked With
Thomas (service advisor)
December 27, 2019
Unreliable Appointments I made an appointment two weeks ago for a safety recall. They said to leave vehicle at dealer and they would need it all day. I followed up on text ma I made an appointment two weeks ago for a safety recall. They said to leave vehicle at dealer and they would need it all day. I followed up on text massages and confirmations before day of repair. I left my vehicle at dealer at 10:20 (appointment was for 10:30). I get a call at the end of the day advising they “couldn’t get to it today.” This is absolutely unacceptable. Now, I am driving around in a vehicle with a safety recall open and short a day of work because of them. More
by WAKINGLIGHT90
Employees Worked With
