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Chapman Ford Northeast Philadelphia - Service Center

Philadelphia, PA

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375 Reviews

375 Reviews of Chapman Ford Northeast Philadelphia - Service Center

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January 22, 2020

Was told car would be done after lunch, around 1. Texted guy at 2:10pm, was told waiting on keys from service tech. It’s now 3:50pm and I call and told car is ready. How about some communication and let cus More

by HUTCH_19149
Recommend Dealer
No
Employees Worked With
Julio
January 21, 2020

Robert was very helpful Service was done in a timely manner and at a reasonable price. Robert was very helpful. I don't think there should be a minimum of 25 words More

by ayeager0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

January 21, 2020

I have been taking my 2012 VW Passat to Champman for Service the last 8 years and have always received very good Service. The VW Service Dept Rep Logan took good care of us. More

by debellje
Recommend Dealer
Yes
Employees Worked With
Logan
Jan 21, 2020 -

Chapman Ford Northeast Philadelphia responded

We really appreciate the time you have taken to leave this review. We also want to thank you for your business. Thank you for coming to Chapman!

January 18, 2020

My experience was a pleasant one. The only problem I had was the driver from customer service was speeding on the lot in my vehicle. More

by asproul100
Recommend Dealer
Yes
Employees Worked With
Logan Williams
Jan 20, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you so much for letting us know. We truly appreciate you taking the time to leave us your feedback. We hope to see you again soon.

January 17, 2020

very courtious bob was very pleasant and informative service was very quick price was a little higher than I expected but the work was very satisfactory thank yo More

by SOCCERBILL54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2020 -

Chapman Ford Northeast Philadelphia responded

We're thrilled to hear you enjoyed your experience with Bob here at Chapman! Customer Service is a high priority for us and we love to hear when we are able to deliver.

January 16, 2020

Good Job I had no problems with my service. Everything was quick and easy. Very polite staff. I would recommend car owners to take their vehicles to Chapman fo More

by DAVID30442006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Kozub
Jan 16, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

January 15, 2020

Service and body department were quick evaluate and get the parts ordered allowing me have keep my car and schedule the repair in reasonable time. The Mecanic was clean and respectful of my vehicle. More

by jldcharger
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2020

Recall Service Bob Keisler was very friendly and helpful. I put in for the day off just to get the Ford Focus 2016 recall repaired. Bob made that experience for me v More

by gmoneyphilly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2020

Great Job Took care of the recalls on my Ford Explorer, My truck is running and looking great (fixed the door panels). I was happy with the service and work. More

by MMOSER3163
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hank Biaesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Agricoli
Jan 15, 2020 -

Chapman Ford Northeast Philadelphia responded

We're thrilled to hear you enjoyed your experience with here at Chapman! Customer Service is a high priority for us and we love to hear when we are able to deliver.

January 13, 2020

Made appointment easily and dropped off the night before for service. Had inspection done with no issues. We only take our explorer to Chapman for service More

by MCG415
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine also
Jan 13, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

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