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Chapman Ford Northeast Philadelphia - Service Center
Philadelphia, PA
375 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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375 Reviews of Chapman Ford Northeast Philadelphia - Service Center
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January 29, 2020
Communication Overall I like the dealership. However, the communication really needs to be worked on. I have know Idea if my car has been picked up i have no idea i Overall I like the dealership. However, the communication really needs to be worked on. I have know Idea if my car has been picked up i have no idea if the recalls were fixed on my car. In general I have absolutely NOOOOOOOO idea what has happened with my car since it's been at your ship since the 15th. I call leave message i send texts messages and none of my message are returned. So at this point i'm NOT happy with my experience. More
by ms.angie.m.brown
Verified Customer
January 29, 2020
will avoid this dealer going forward I've used this dealer before. Took the car in for PA state inspection in 2020. Car has the same damage to the front bumper as it did in 2016. In 20 I've used this dealer before. Took the car in for PA state inspection in 2020. Car has the same damage to the front bumper as it did in 2016. In 2016, the dealer passed my vehicle and provided a cost estimate to repair the bumper. Car also passed PA state inspection using another VW dealer in 2017, 2018, and 2019. Decided to go back to Chapman due to close proximity to work, but this year, they wouldn't pass the vehicle due to the bumper damage. Was told "inspector discretion". Was given a $5500 estimate to repair, (was $2800 on the estimate from 2016). Was told by the person who prepared the estimate that another inspector on another day would likely pass it. Yeah - dealer wants the $5500 to repair it. Obviously. Not a fan of being taken advantage of, so this review should serve to give insight as to the mindset of this dealership. Needless to say, took my car to my usual VW dealer and they passed it no problem. Will not return to Chapman. More
by DougVW
Employees Worked With
John Shuttleworth
January 28, 2020
There wasn't a long wait everyone was Courtesy, Professional, and Kind. They took me right in at my appointment time. I would return again. Professional, and Kind. They took me right in at my appointment time. I would return again. More
by TRACENIA WOODS
Employees Worked With
January 27, 2020
I’ve been going to this dealership at least maybe 7 or 8 Years and always have had good experiences everyone is helpful and friendly Years and always have had good experiences everyone is helpful and friendly More
by BARBARAS2201
January 27, 2020
update of sync I bring my truck for sync update for newest version 3.0 they said that they cant load the software and broke my system !! cant turn off radio now v I bring my truck for sync update for newest version 3.0 they said that they cant load the software and broke my system !! cant turn off radio now very bad service not professional staff. Im at this point that im going to get my attorney to handle this More
by djjr1
Employees Worked With
Christina
January 27, 2020
Simple oil change Overall visit was good. Not a long time for completion. Did like the customer service status board. Nice touch. I waited for my vehicle, it was NOT a Overall visit was good. Not a long time for completion. Did like the customer service status board. Nice touch. I waited for my vehicle, it was NOT a long wait. More
by erniegil
Employees Worked With
January 26, 2020
service on lower control arms Pete did a great job installing new lower control arms and alignment.In addition Pete checked the battery as well and it needed replacement along with Pete did a great job installing new lower control arms and alignment.In addition Pete checked the battery as well and it needed replacement along with an oil change. More
by hb100
January 23, 2020
I was very satisfied with the quick service I received at Chapman Ford. They were very efficient and knowledgeable. Highly recommend Wil continue to take my car for service Chapman Ford. They were very efficient and knowledgeable. Highly recommend Wil continue to take my car for service More
by mjlip
January 23, 2020
EVERYONE THERE IS EXCELLENT THIS IS THE MOST PLEASANT PLACE ON EARTH. CHAPMAN RUNS LIKE A WELL OILED MACHINE I WILL ALWAYS COME BACK THERE PLACE ON EARTH. CHAPMAN RUNS LIKE A WELL OILED MACHINE I WILL ALWAYS COME BACK THERE More
by partzman01
January 22, 2020
I have been going to Chapman for years and have been very happy with their service. They take great care of me and my car, and I will certainly be looking at Chapman when my wife and I are ready to purchase happy with their service. They take great care of me and my car, and I will certainly be looking at Chapman when my wife and I are ready to purchase a new car. Thank You Chapman. More
by ryan.m.sharkey
Employees Worked With
Christine (5 Stars)
