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Chapman Ford Northeast Philadelphia - Service Center

Philadelphia, PA

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375 Reviews

375 Reviews of Chapman Ford Northeast Philadelphia - Service Center

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August 22, 2024

The Chapman Ford dealership sucks. I brought my car in for service on August 14, and after keeping the car for a week while rental car expenses were ticking away, the car had to be tow More

by janet.stack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan, Alyssa Did their best to communicate why no service was being performed on my car. Alyssa let me know that my insurance company would cover the rodent damage
Aug 23, 2024 -

janet.stack responded

Chapman Ford is the WORST repair shop I have ever had the misfortune to deal with.

January 12, 2024

The service center communication is horrible completely horrible.. it’s no way they keep your vehicle for more than 3 weeks and still don’t have a date as to when will you be reimbursed for your rental th More

by Tia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raleigh Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Fernandes
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2023

Excellent work, trustworthy and explained everything I needed completed in terms I could understand. Definitely recommend!!!!!! Will be returning for an inspection and oil change soon. Had terrible experi More

by Carol Fa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Kyra
December 07, 2022

Thank-you Kyra Davis for helping me with my Ford service today! Quick, kind, and to the point! I recommend anyone needing service done to ask for Kyra! More

by Nikkiroll20
Recommend Dealer
Yes
Employees Worked With
Kyra Davis
November 14, 2022

I have had 2 of my vehicles serviced at Chapman multiple times and the staff are always friendly, they are very attentive and take time to answer any questions I have. I would definitely recommend them. More

by stephanieconnolly6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Fernandes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Houser
September 03, 2022

Do not use the service department, they are a consumer nightmare, asked for written service agreement and have a lawyer look over it, they offered a free ride home from Lyft, one mile ride cost me 317$ More

by curtischase71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason houser
July 25, 2022

My vehicle was taken in for service on May 29 2022 and I was told after day 1 that the issue was a loose bushing in the rear subframe connector and that the rear shocks were leaking oil and that the work wo More

by heehuhre50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roy Fernandes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Casey
February 22, 2022

I haven’t experienced a problem with Chapman Ford in the past. Today I woke up to a flat tire. I thought ok, I’ll take it to Chapman Ford and have it fixed. I went in at 11:30 a.m. Did I mention their repai More

by Totes27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t know who serviced me
July 31, 2021

Very nice and helpful personnel at this dealership. Aaron from sales was very nice and relatable. He was determined to bring down the priced so I could drive out with the vehicle I wanted. He was successfu More

by richardguzmanjr79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron
June 25, 2021

I was given the run..around!!! First they told me my work was covered under warranty. 4 me 2 drive # 30 mins. 4 them 2 day it wasn't. Then they said part was there. Now it's not.!!! Never buying a FORD More

by Cherylhawkins0717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Keisler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Fernandes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Barker, Thomas McGregor, Logan Williams, Justin Schneider
1
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