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Chapman Ford Northeast Philadelphia
Philadelphia, PA
803 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 803 reviews
August 01, 2021
Don was a great salesman from the beginning to end. He was very helpful and determined on getting me the car I needed. I am a proud owner of a 2018 Honda CR-V . I would highly recommend him to my friends was very helpful and determined on getting me the car I needed. I am a proud owner of a 2018 Honda CR-V . I would highly recommend him to my friends and family. He definitely get an A on his report card. Thank you so much for your help More
by Ladymw41
Employees Worked With
July 31, 2021
Very nice and helpful personnel at this dealership. Aaron from sales was very nice and relatable. He was determined to bring down the priced so I could drive out with the vehicle I wanted. He was successfu from sales was very nice and relatable. He was determined to bring down the priced so I could drive out with the vehicle I wanted. He was successful. I would definitely deal with Aaron again! More
by richardguzmanjr79
Employees Worked With
Aaron
July 31, 2021
Our salesman, Don Biddle, made the purchase easy and enjoyable. He went out of his way to accommodate our requests. The financing paperwork was not cumbersome. Felt safe purchasing a truck during covi enjoyable. He went out of his way to accommodate our requests. The financing paperwork was not cumbersome. Felt safe purchasing a truck during covid. More
by Linda
July 31, 2021
Don was great from start to finish. Whole team was great. Great customer service and communication. Would highly recommend Chapman Ford to everyone. Customer for life. Great customer service and communication. Would highly recommend Chapman Ford to everyone. Customer for life. More
by BDizzle
July 31, 2021
Don was great, very knowledgeable and walked me through everything. Thanks again I will be back once again when this lease is up for sure. everything. Thanks again I will be back once again when this lease is up for sure. More
by Rasheenbsc
June 25, 2021
I was given the run..around!!! First they told me my work was covered under warranty. 4 me 2 drive # 30 mins. 4 them 2 day it wasn't. Then they said part was there. Now it's not.!!! Never buying a FORD work was covered under warranty. 4 me 2 drive # 30 mins. 4 them 2 day it wasn't. Then they said part was there. Now it's not.!!! Never buying a FORD again.!!# or going 2 Chapman Ford. Bad advice. Poor service!!# Don't go there. WARNING!!🥵🥵🥵💯 More
by Cherylhawkins0717
Employees Worked With
Other Employees :
Michael Barker, Thomas McGregor, Logan Williams, Justin Schneider
December 14, 2020
I am a proud owner of a 2015 Fusion that I purchased at Chapman NE in 2015. I recently needed a tow to them. They got back to me with the diagnosis in a timely fashion. Hats off (masks on) to the service d Chapman NE in 2015. I recently needed a tow to them. They got back to me with the diagnosis in a timely fashion. Hats off (masks on) to the service dept. More
by DATSKI
October 19, 2020
When I made my online purchase and picked up my car on 4/20 the team was great! But, the title lady Patty was very unprofessional. Patty, returning my calls could have prevented me a trip to the DMV, 4/20 the team was great! But, the title lady Patty was very unprofessional. Patty, returning my calls could have prevented me a trip to the DMV, because she sent my license plates and registration to the wrong address which, caused me never to received them. Yet, the copy of the registration a member of your team Mr Becker, overnighted clearly has my new address on it! And again the shipping documents and label sending me copies of the lost license and registration have my last name wrong. My name is Martha...not Martha Washington totally two different names! Customer Service is everything! We can’t keep putting the blame on CV. Being rude and making statements to your customers, like “any-who” is not good customer service! Assuming is never the way to run a business. Return customers calls please! More
by Unhappy in NJ
September 01, 2020
Easy to deal with and very helpful. Even with the pandemic going on they were very friendly and answered every question I had and got back to quickly! pandemic going on they were very friendly and answered every question I had and got back to quickly! More
by Sbrown1186
Employees Worked With
May 12, 2020
If everyone around us had the compass that Chapmen has when your car is not working right.“ a form of sickness” Dr. Chapman knows how to get you up and running again with ease. I love these guys, they when your car is not working right.“ a form of sickness” Dr. Chapman knows how to get you up and running again with ease. I love these guys, they are the best. More
by atripaday
Verified CustomerEmployees Worked With
Mike Chapman
