Chapman Ford Northeast Philadelphia

When you receive exceptional service, sometimes a simple "thank you" doesn't fully capture your gratitude. Johnel's sales expertise goes beyond mere satisfaction; it creates a personal connection. He has an "thank you" doesn't fully capture your gratitude. Johnel's sales expertise goes beyond mere satisfaction; it creates a personal connection. He has an uncanny ability to understand what you truly want, even before you can articulate it. During our conversation, Johnel turned it personal and said, "I have something for you, let me show you." He found me a car that exceeded my expectations and budget, yet he managed to make it happen. Then came the challenging part. My driver's license had expired, and I only had a passport while my ID permit was under renewal, which could take 15 to 45 days. Johnel insisted, "Go and get your ID." Despite the attorney advising me to wait 15 days, Johnel kept pushing, believing I could get my ID sooner. Every time we spoke, he would ask, "Do you have your state ID?" Seven days into the 15-day wait, he texted again, "Did you get your ID?" His persistence paid off. I received a letter from the PENDOT Director stating my ID was authorized ahead of schedule. I got my ID on Saturday and now have my ride. Thank you, Johnel, for being persistent and pushy. You made this sale memorable. The success I'm about to achieve in business will bring me back to you for another deal, and I will surely recommend friends to experience the Johnel touch! More

I have been using this dealership for about 20 years and I am always satisfied when purchasing a car . Brian Brooks is Ana amazing sales rep . I am always satisfied when purchasing a car . Brian Brooks is Ana amazing sales rep . More

Lamont Coker takes care of me everytime and got a great deal on my third upgrade to the new maverick. deal on my third upgrade to the new maverick. More

Johnel is amazing! I came into the dealership literally in tears because of how stressed I was. He made the purchase easy and relieved all the stress I had going into I came into the dealership literally in tears because of how stressed I was. He made the purchase easy and relieved all the stress I had going into it! This is now my fourth vehicle with Chapman and my third with Johnel specifically, and I don’t have plans on changing anytime soon! More

I had a pleasant experience at Chapman today. My sales associate, David Greenberg, was very helpful and easy to work with My sales associate, David Greenberg, was very helpful and easy to work with More

Johnel is the man! I came in just before closing and he gave me the time and attention as though we've known each other for decades. He walked the whole lot with me in I came in just before closing and he gave me the time and attention as though we've known each other for decades. He walked the whole lot with me in 15 degree weather to find the truck I needed. Highly recommend to anyone looking for their next dream Ford. More

No pressure, David Greenberg was excellent and explained everything and answered any and all questions. He was very kind and knowledgeable everything and answered any and all questions. He was very kind and knowledgeable More

David Greenberg and crew were easy to work with, were upfront and did not engage in any high pressure sales tactics. Thank you! upfront and did not engage in any high pressure sales tactics. Thank you! More

Took my new vehicle in for a software recall. Painless appointment setting with a real person! Super professional, quick, courteous service from the moment when I pulled into the service drive. O Painless appointment setting with a real person! Super professional, quick, courteous service from the moment when I pulled into the service drive. Outstanding service writer, they delivered a free video multi-point inspection and quick updates to when my vehicle would be completed via text. And finally an accurate window of when it could be returned. THIS is what a dealership service experience should be! More