Chapman Dodge Chrysler Jeep Ram Scottsdale

I am not sure what is going on at your shop - It was recommended to have work done that was done the last time I was in - so either you didn't do it last time but charged me or your service is pretty ba recommended to have work done that was done the last time I was in - so either you didn't do it last time but charged me or your service is pretty bad to not know it wasn't needed. And the main issue I have is that your service dept said I needed a new tire as it was leaking and had a screw in the tire that couldn't be repaired. I had just gotten new tires and had a warranty so I took it there instead. they looked and the screw was barely into the tire, was not leaking, really short and not hurting the tire at all. I am not sure if your service folks are not competent or if you were trying to rip me off... I have the feeling you were trying to rip me off since you recommended other work that didn't need to be done also. so I am definately not impressed with your service and will be very careful about what I let you do in the future and will NOT recommend you to anyone I know. More

I brought my Ram 1500 Hemi in for its 30,000 mile service. David took great care of me, as usual. The estimate was exactly right, the work was done in the time I was told, I had a courtesy shuttle ba service. David took great care of me, as usual. The estimate was exactly right, the work was done in the time I was told, I had a courtesy shuttle back to work, and I was able to pick the truck up after hours. I have ZERO complaints. I would recommend this dealer for service to anyone. More

This is my second visit to this dealership for service issues. The first time I enjoyed the experience, and I worked with Rick Wisely, who really seemed like he knew what he was doing. This time when I issues. The first time I enjoyed the experience, and I worked with Rick Wisely, who really seemed like he knew what he was doing. This time when I called for an appointment, Tyrel said that I could bring it in the same day. I was pleased and took an appt. at 10:00 am. I live in East Mesa, and decided to hang out and wait for the verdict thinking that Tyrel would call before lunch and let me know if the air conditioning was fixable. At 12:30 I called and left a message for Tyrell and called the main line to find out if I had to walk around Scottsdale longer. A gentleman answered and transferred me to Tyrel. His answering service picked up and I hung up and called again. The man could not even tell me if they had looked at my vehicle. There was no information in the computer on my Jeep Liberty. Just a suggestion--if someone calls for information on their vehicle, they should be able to get an update without having to wait for the ONE person who checked them in that day. Tyrel had left for lunch and would call me when he returned... He finally called at 13:30 and told me that the compressor for my Jeep would be 819$--a little more than I had anticipated. I told him I would talk with my husband and call back--if he could please check the refurbished pricing for the same part. After my husband called and spoke with him, we decided to have the work done, and he called at 17:30 to let me know that it was ready for pickup. All of this to say that if there is no time for the mechanic to look at my vechicle right away--DON'T MAKE THE APPT AT 10!!! I waited around almost three hours before anyone could tell me what was wrong with it! It was the same with the oil change... I figured it would take an hour or two at the most... but no one even looked at it until after lunch... At least make an appt later--ESPECIALLY IF THEY ARE WAITING AROUND FOR THEIR CAR. THAT is good customer service. More

As always, David was very helpful. He is a pleasure to have as a service advisor. He always makes sure we understand the "why" of the things that need to be done to our vehicles. He is an asset to your de have as a service advisor. He always makes sure we understand the "why" of the things that need to be done to our vehicles. He is an asset to your department. He has been our service advisor since 1991. More

I brought my own oil for the service I needed and was charged for a full Oil-Filter-Lube service. I made mention of this to the cashier and she called the service writer and he discounted the price. I charged for a full Oil-Filter-Lube service. I made mention of this to the cashier and she called the service writer and he discounted the price. I then went to pay for the service with a Gift Card from Chapman and the bill had to be adjusted again. You do not seem to have a system in place on how to charge the customer when they bring their own oil and possibly a filter too.. Ray Jenkins More

I bought my vehicle from Chapman because I wanted to buy American. My breaks needed repair and the price was $295. I thought that was high, but I had an internet coupon of 20% off for Military Vets. I broug American. My breaks needed repair and the price was $295. I thought that was high, but I had an internet coupon of 20% off for Military Vets. I brought my car in July 1. I agreed for the work to be done. I picked up my car on July 3rd. Rick informed me the coupon had expired on June 30, the day before I brought the car in. He said he was unable to accept it. He did not have the authority to override it. Well I am asking Chapman to override the 20%. I am a loyal customer, it was Independence week and we are talking one day. Times are tough and I could have taken the work elsewhere. I chose not to. You can see I am very happy with the workmanship and customer service. I want to continue to be a loyal customer. By the way I am a Vet of the USMC. Thank You...Don Maloney More

The most important item for me, a door rattle on the driver side every time I hit a bump, was misdiagnosed as my trailer ball rattling. This is simply not the case. The noise is coming from inside the c driver side every time I hit a bump, was misdiagnosed as my trailer ball rattling. This is simply not the case. The noise is coming from inside the cab on the driver's side. I will now have to bring my car in for a second time to try to get the service advisor to hear what I'm talking about. More

Chapman Jeep is the only place I will let service my Jeeps! They call to let you know if there is additional work and let you know about the pricing, BEFORE they begin the work. They also go out of th Jeeps! They call to let you know if there is additional work and let you know about the pricing, BEFORE they begin the work. They also go out of their way to let you know about additional features or accessories that will make your Jeepin' experience even better! More

David Flores has been my service advisor for 17 years. I have followed his advice on servicing my vehicles over the years and I rarely, if ever, have any problems with my trucks and vans. David is accomoda have followed his advice on servicing my vehicles over the years and I rarely, if ever, have any problems with my trucks and vans. David is accomodating, personable, trustworthy and is a huge commodity to the dealership. If he were not there, I wouldn't be either...he ROCKS! More

Rick was extremely thorough and pleasant to deal with. The service was vey prompt and reasonably priced. Tina (the sevice manager) is very involved and very concerned with the quality of the service they The service was vey prompt and reasonably priced. Tina (the sevice manager) is very involved and very concerned with the quality of the service they provide at Chapman. I am a little concerned with the requirements for this survey, you would probably get more feedback if it were less time consuming and easier for the customer. More