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Chapman Chevrolet Buick GMC

Yuma, AZ

4.2
47 Reviews

775 E. 32nd Street

Yuma, AZ

85365

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47 Reviews of Chapman Chevrolet Buick GMC

November 19, 2022

Andrew provided excellent customer service. His professional approach and excellent communication were greatly appreciated. He kept me informed on the status of my truck. I've never had such More

by paulbr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, admin admin
Nov 21, 2022 -

Chapman Chevrolet Buick GMC responded

Paul We built Chapman to provide the best possible service to every customer who walks through our doors. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Chapman Chevrolet Buick GMC

November 07, 2022

Best customer service in town. Thanks for everything.. Chapman and Salesman Enrique Kike Rojas you rock!! This is where you can probe your dreams can come true. More

by Elisa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Kike Rojas, Sal Pena, admin admin
Nov 08, 2022 -

Chapman Chevrolet Buick GMC responded

Elisa, Thank you for sharing your positive review with us. We are pleased to hear you had a satisfactory experience in purchasing your new vehicle with Chapman! We take pride in walking our clients through the buying process and look forward to servicing your vehicle in the future. Wishing you many happy miles! Chapman Chevrolet Buick GMC

September 09, 2022

Terrible service at our routine oil change. We went in for a routine oil change and ended up spending 500 for the oil change, air filter, and a fuel filter. After leaving the dealership the oil More

by Bdoaker13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tried calling Andrew multiple times to report being ripped off and he’s never returned the call.
Sep 28, 2022 -

Chapman Chevrolet Buick GMC responded

Thank you so much for bringing this issue to our attention and please let us apologize for the unacceptable way in which this has been handled. Keeping our customers happy is our number one priority and we would like to ask you for another chance to retain your patronage. Please give us a call at 928-217-4145 or we can reach out to you if you prefer at a time convenient for you. All Valencia Service Manager AlValencia@chapmanyuma.com

Sep 29, 2022 -

Bdoaker13 responded

It gets worse. The dip stick was not put back correctly and I ended up with engine oil all over my new Suburban. Engine was a mess. Yeah, I’d like to talk to you more about it. Love working with the Sales team but man the service department is making it difficult on this loyal customer.

September 01, 2022

Great and efficient service. Took care of the problem of my truck plus they did oil change and the pending recalls More

by heriberto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Pena
Sep 28, 2022 -

Chapman Chevrolet Buick GMC responded

Heriberto, We built Chapman to provide the best possible service to every customer who walks through our doors. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Chapman Chevrolet Buick GMC

August 07, 2022

Brought vehicle in for noise in hind end. Was told ‘it’s normal’. No diagnostics. Noise still present. Recommended services that were not due for another 40,000 miles. More

by nd4spd11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
admin admin
Aug 09, 2022 -

Chapman Chevrolet Buick GMC responded

Good morning, My name is Al and I am the service manager here at Chapman Chevrolet GMC Buick. I would like to apologize for the inconvenience you had here at the dealership. I would like you to give me a call on my direct line so we can talk about how we get get this problem taken care of for you. My phone number is 928-217-4145 and for any reason I do not answer please leave me a message. Thank you

June 23, 2022

Price was higher than last time and I wasn’t expecting it as no one stated the price and I had told them what I paid the last time. After washing my car they broke the clip on my bumper. They refunded me t More

by Lakoi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sal Pena, admin admin
Jun 28, 2022 -

Chapman Chevrolet Buick GMC responded

Lakoi, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We will review our processes to see why you were not quoted a price before preforming the services you requested. Prices have risen very quickly in today's trying times for both ourselves and our customers. Please contact Al Valencia our Service Manager at (928) 726-5500 to discuss your concerns, as your satisfaction is of utmost importance to us.

May 31, 2022

They were very polite and courteous when I arrived. They asked about the reason for my visit and when I conveyed I had an appointment I was promptly taken care of. More

by Pancho
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't recall
Jun 01, 2022 -

Chapman Chevrolet Buick GMC responded

Pancho, Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Your Friends at Chapman Chevrolet Buick GMC

May 31, 2022

Really bad experience , look the sales man , was new , He didn’t explain a lot of things , he don’t know anything about the car that he was selling, and at the end a lot of extra charges . I got the car , bc More

by amparom311
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marco Roldan, Sal Pena, admin admin
Jun 01, 2022 -

Chapman Chevrolet Buick GMC responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (928) 726-5500 ask to speak with our General Sale Manager Sal Pena. He would like to to discuss your concerns, as your satisfaction is of utmost importance to us.

May 26, 2022

It was a positive experience. Ryan did a great job and I am happy with my purchase! More

by Brcase935
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Weick
May 31, 2022 -

Chapman Chevrolet Buick GMC responded

We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon! Your Friends at Chapman Chevrolet Buick GMC

May 24, 2022

Looked at several options and ended up purchasing a new to us 2017. Great deal. More

by anderlyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uriel Figurora
May 25, 2022 -

Chapman Chevrolet Buick GMC responded

Anderlyn, Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback! Wishing you many happy and safe miles! Your Friends at Chapman Chevrolet Buick GMC