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Chapman Chevrolet Buick GMC

Yuma, AZ

4.2
47 Reviews

775 E. 32nd Street

Yuma, AZ

85365

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47 Reviews of Chapman Chevrolet Buick GMC

February 08, 2024

Courteous intake staff Comfortable waiting room with free refreshments. Dealership provided coupons for the services I needed that day. Free all points inspection. More

by yumaminis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Feb 09, 2024 -

Chapman Chevrolet Buick GMC responded

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

January 18, 2024

Good place to buy a truck, sellers are very helpful , I went to buy a truck More

by reymonqc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
juan, Sal Pena, admin admin
Jan 19, 2024 -

Chapman Chevrolet Buick GMC responded

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

May 13, 2023

Overall, great service. David in service is fantastic, great follow up. He's willing to discuss solutions, even on a minor issue like mine More

by lindafergus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in service
May 23, 2023 -

Chapman Chevrolet Buick GMC responded

Linda, Thank you for sharing your positive review of our dealership. Every team member here values feedback like yours, which motivates us to continue developing 5-star service for our valued guests! Chapman Chevrolet Buick GMC

April 21, 2023

STILL LONG WAIT TIMES for repair info even with appointment. Courtesy van drivers are great. Plan on having to get a rental vehicle-added expense! More

by Owlover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mart Padilla A+
May 02, 2023 -

Chapman Chevrolet Buick GMC responded

Owlover, Thank you for your review. All feedback is important to us, and we apologize that your visit took longer than expected. Appointments are opportunities to meet with you face-to-face and better understand your needs. We do our best to see your vehicle at the scheduled appointment time, but sometimes shops get backed up, and we apologize for the error. We are working with our team to address this experience. We hope to serve you again. Don't hesitate to contact us; we will do our best to tailor a satisfactory resolution. Al Valencia Service Manager (928) 217-4145 alvalencia@chapmanyuma.com

April 20, 2023

It was easy to trade in my Toyota Camery for a used Chevy Colorado because John let us know what was happening each and every step. He told us to call him if we had any questions or problems and when we had More

by Harold
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sal Pena
Apr 20, 2023 -

Chapman Chevrolet Buick GMC responded

Harold Congratulations on your new Colorado! Thank you for sharing your positive experience with our sales team! We are happy to hear you trusted us with your new vehicle purchase, and we look forward to working with you again. We are always here for all of your automotive needs. Chapman Chevrolet Buick GMC

April 07, 2023

I needed a quick appointment for an oil change before starting our 3,000 mile return trip to Michigan. They were able to squeeze me in on the morning of our departure. I got the oil change and a compre More

by JEB72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Powers
Apr 19, 2023 -

Chapman Chevrolet Buick GMC responded

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant, and we look forward to seeing you again! Wishing you many happy and safe miles. Chapman Chevrolet Buick GMC

April 04, 2023

I drove all the way from Wisconsin for the best deal on the best truck ever! The customer service from Saul Gonzalez & Carlos Solano was awesome! More

by Rick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul Gonzalez & Carlos Solano
Apr 05, 2023 -

Chapman Chevrolet Buick GMC responded

Rick Thank you for trusting Chapman to assist you with your purchase. We work hard daily to give our clients the best purchasing experience, and we are pleased to see you had an amazing one! Chapman Chevrolet Buick GMC

March 22, 2023

Our salesman, John, was very pleasant and knowledgeable. He spent all the time we needed him to spend with us and never made us feel like we were wasting his time. We did purchase our car there. It did t More

by nwstarlite
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John, Joseph
Apr 05, 2023 -

Chapman Chevrolet Buick GMC responded

Thank you for sharing your positive experience with our sales team! We are happy to hear you trusted us with your new vehicle purchase, and we look forward to working with you again. We are always here for all of your automotive needs. Chapman Chevrolet Buick GMC

March 08, 2023

Made an appointment a week in advance and the day I dropped my truck off I was told they wouldn't get to it for three days, I said I would bring it back in three days and was told it doesn't work that More

by bstamper7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alfredo
Mar 10, 2023 -

Chapman Chevrolet Buick GMC responded

Bruce Maintaining positive and transparent relationships with our clients is our top priority. It saddens us to see your experience did not match your expectation. Keeping our customers happy is our number one priority and we would like to ask you for another chance to retain your patronage. Please reach out to us and we will do our best to tailor a satisfactory resolution for you. Al Valencia Service Manager (928) 217-4145 alvalencia@chapmanyuma.com

February 06, 2023

Suppose to fix my heater and it's still broke. I don't have time to take it in right now, but will be taking it back More

by ldkarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know the people
Feb 09, 2023 -

Chapman Chevrolet Buick GMC responded

Thank you for your review. All feedback is important to us and we are sorry to hear you have had such a frustrating experience. As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all keener to make sure this gets resolved and does not happen again. Please reach out to us and we will do our best to tailor a satisfactory resolution for you. Phillip Armijo Service Manager 928-217-4201 PhillipArmijo@chapmanyuma.com

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