Chapman BMW On Camelback

Get this... just bought a '13 3 Series Coupe for $19G. Discovered one simple feature that didn't work (electric folding side mirrors) so went by to see if they would look at it. Salesman pushed the button Discovered one simple feature that didn't work (electric folding side mirrors) so went by to see if they would look at it. Salesman pushed the button a few times and then folded in by hand. Amazingly enough they still didn't work. He said there was no profit in the car to fix them. If it would have been newer then he would fix them. Then to completely go against what he just said, the salesman mentioned that it would be a simple fix if I took it somewhere else. If so simple, why not take care of it. I mentioned that it was told to me that this part of the car worked and was not broken when i bought it.. He then stated that if it would have been the next day it would be a different story. This purchase was made less than a month ago and I made note that this is not a feature used everyday and I now reported it right when I tried to use for the first time. Too many confusing messages and double talk to get out of standing behind what they sold me. Initial visit was ok and car overall is ok but this level of service seems unwitting for BMW even if my car is a '13. Careful of what they tell you and test follow up immediately on all aspects to make sure they don't screw you over on any minor topic. More

Working with Steve and Chapman BMW was a breeze. I pretty much knew what I wanted and Steve was super accommodating. He went around and took some pictures of my options and texted them all too me. He was abl much knew what I wanted and Steve was super accommodating. He went around and took some pictures of my options and texted them all too me. He was able to let me know the price differences and ultimately helped me pick out the best option for me. All over the phone! He let me know that they should be ready for me in a couple hours and that he would send the car over to detail. I showed up right around the agreed time and was whisked away to finance immediately! They didn’t try to upswell me any garbage, and got me out quickly. From there they took me over to walk me through the car and off I was. I think the entire process took 45 minutes at most. They have been great about following up and I would happily buy from Steve again! More

Chapman BMW (Robert Mills and Doug Attig) showed great commitment to me as a customer, beyond the point of sale, in using its best endeavors to support me when I had an unexpected problem with the vehicle commitment to me as a customer, beyond the point of sale, in using its best endeavors to support me when I had an unexpected problem with the vehicle that was reasonably beyond their control. More

I have been lucky buying cars online in the past. I cannot express in enough words how awesome Jaylen Pacheco was during the negotiation process, thru the delivery process and after delivery. He was al cannot express in enough words how awesome Jaylen Pacheco was during the negotiation process, thru the delivery process and after delivery. He was always easy to reach by email or phone and helpful every step of the way. Jaylen treated me like I was the only client he had over the two week period. He worked like I was right next to him every day going over details and features on the car. He even took the time to shoot a walkaround video of the car once it was detailed. Every dealership should have a stand out salesperson like Jaylen. I am super happy and love my new car. More

Outstanding service from the service staff at Chapman BMW on Camelback. Special thank you to Mitch Timothy my service advisor who always make me feel welcomed. Thank you so much on Camelback. Special thank you to Mitch Timothy my service advisor who always make me feel welcomed. Thank you so much More

Steve spoke to me two other times before I actually came down to see the car. He was very professional. I have a BMW dealership one mile from my house. I chose to drive 18 miles away just so I could work di down to see the car. He was very professional. I have a BMW dealership one mile from my house. I chose to drive 18 miles away just so I could work directly with Steve at Chapman. More

I recently purchased a BMW from Steve Murphy and he was one of the easiest sales agents I've ever dealt with. Very professional and to the point. He had knowledge of the product he was selling which isn't one of the easiest sales agents I've ever dealt with. Very professional and to the point. He had knowledge of the product he was selling which isn't as common as some may think. He was all together a good guy and I'm glad I chose to go to him over other dealerships that are significantly closer. More

I have taken my vehicle to other BMW Dealerships and never really felt good about the recommendations or the customer service. I took it into Chapman BMW on Camelback Phoenix and was very pleased with never really felt good about the recommendations or the customer service. I took it into Chapman BMW on Camelback Phoenix and was very pleased with my Technican: Gustabo Uribe and my Service Advisor: Chris Crawford. As a woman taking a vehicle into a dealership for service is scary enough. But with honest great guys like Gustabo and Chris, it takes away a woman's fear of taking her vehicle in for service. I really appreciated the video of the inspections. Thanks Guys :) More

I brought my X5 into Chapman for a safety check prior to a long road trip. Chapman diagnosed some issues that could have been a problem during my trip. Aaron Baez, my service advisor, took care of everyth a long road trip. Chapman diagnosed some issues that could have been a problem during my trip. Aaron Baez, my service advisor, took care of everything so my trip was not delayed. Very pleased with Chapman! More

This is my 5th BMW purchase and Steve Murphy is true to the BMW brand —professional, patient, kind, but more importantly, he looks out for the best interest of his client. Just as he has done before, Steve the BMW brand —professional, patient, kind, but more importantly, he looks out for the best interest of his client. Just as he has done before, Steve looked for the best car deal available for me, and made sure it was exactly what I wanted. Steve is excellent at communication, keeping the customer appraised of every step, and makes sure that all is covered. It’s truly like having a family member helping you to pick out a car. Steve gets rid of any anxiety of car buying. Zero pressure. More