Chapman BMW On Camelback

Outstanding Teamwork I just worked w/ Craig Rusin for the 2nd time & it was truly a pleasure. No detail goes unnoticed w/ him. He is a car guy's car guy. He is honest, I just worked w/ Craig Rusin for the 2nd time & it was truly a pleasure. No detail goes unnoticed w/ him. He is a car guy's car guy. He is honest, up front & trustworthy. He is experienced & knowledgeable as well. He worked hard for my business and made some great suggestions that saved me $$, just as he did on the first BMW I bought from him. He went out of his way to make sure I received every rebate & discount I was entitled to. In this case, we were trying to find the right X3 for my wife. There was a specific rebate that was about to expire which could only apply to a vehicle that was in stock. Having one built to order would have cost more. Instead of trying to make something fit within the Chapman inventory, Craig, Artin Majidi & Doug Martin found the exact X3 with the colors & options my wife wanted at an LA area dealership. They had it shipped to Phoenix at no charge to me. We greatly appreciated their efforts to please us, which were tremendous. One final point: The reason for our X3 purchase was to "downsize" in terms of payments & size from a Porsche Cayenne base model, which we found to be sluggish in terms of drivability & performance and had electronics and controls that were non-intuitive compared to BMW systems. All in all, glad we made the switch. Great teamwork & a great experience for us More

Responsive and respected my process Craig is a responsive communicator, and respected my process. I told him upfront that I would shop for the best offer, but give his dealership the opp Craig is a responsive communicator, and respected my process. I told him upfront that I would shop for the best offer, but give his dealership the opportunity to earn my business by matching the best offer. He quickly responded to my texts, calls, and email inquiries, making it clear he was willing to work out details in advance, and, by extension, respect my time and alleviate my worries about possible surprises after closing. I will recommend Craig to friends and clients, and want others to know that Craig’s candor, professionalism, and responsiveness made for an exceptional experience. More

Craig best But the real winner of this review is our salesman Craig Rusin. Honesty and Integrity, attention to detail, and no games define him. I have bought 8 n But the real winner of this review is our salesman Craig Rusin. Honesty and Integrity, attention to detail, and no games define him. I have bought 8 new cars in our family and know the games, add on fees, mark ups . Craig was the first person who treated me with respect, truth, and like a human being instead of a commission. We will recommend Craig to everyone in Tucson we know. He’s worth the drive. More

Good service, hopefully new building opens soon Craig did everything he could to make sure we could get the car we wanted at the price we were hoping for. Great service all around. Craig did everything he could to make sure we could get the car we wanted at the price we were hoping for. Great service all around. More

Best dealership experience I’ve ever had! This year I have been looking for a used BMW i3 but I tried to keep away from physical dealerships due to negative past experiences such as annoying p This year I have been looking for a used BMW i3 but I tried to keep away from physical dealerships due to negative past experiences such as annoying phone calls from sales man, email promotions, and sketchy answers. I heard great reviews about Carvana and how easy it is to buy vehicle there. I made an account and applied for their autoloan which was very easy to complete but the only down side about this is high interest rate and no clear answer to how they calculate this. I didn’t complain much and went ahead with my order. After my order was complete that’s when I started see complications and stress with this company. They postponed my delivery date due to cosmetic issues with my car and agreed to repair all cosmetic issues before delivery. When Delivery day came around the vehicle looked like it was not detailed the areas the carvana rep talked about where not touched at all. I took the car to get serviced and checked at BMW and they found a list of mysterious problems with the car. That’s Craig Rusin from BMW reached out to me and explained to me to benefits and assurance of purchasing a BMW i3 through them. I mean at this point I was very skeptical about purchasing a vehicle at a luxury car delearship especially at my age and credit score. Craig told me not to worry that BMW chapman makes sure to work with customer and provide the best options possible. I took his advice and trust and today im glad I did. Chapman BMW offered me a way lower interest rate compared to Carvana and they gave me a certified vehicle that they strictly checked to be in the best condition. Im glad I made this decision to give BMW Chapman a try and I thank Craig Rusin for keeping up with me and helping me out with my stressful situation with Carvana. More

Purchase of 2015 X5 My initial contact with Stan was on Thursday 08/30/2018 via telephone to inquire about one of their vehicles. I knew after our conversation with out m My initial contact with Stan was on Thursday 08/30/2018 via telephone to inquire about one of their vehicles. I knew after our conversation with out meeting Stan we had made the right decision. We agreed to meet Saturday morning to view the vehicle. What a professional! (Purchased) Our experience was an absolute pleasure and would recommend to anyone to use Stan. Stan then introduced us to Mike Anderson (Finance), again a true professional, friendly and personable, generally long, not this time! Time flew Mike was thorough and personable and we felt great about our experience and purchase. We now have purchased a total of four vehicles over the years from Chapman, each experience has been pleasurable. 3 x5's , and one 325 which was our 1st. Highly recommend ! I must not forget Mike Ludtke our service adviser. Thursday I dropped off 2008 x5 for what I thought was a minor repair, late in the afternoon, Mike checked me in provided me a loaner, and off I went, Friday morning he called and advised me of the needed repairs. I advised him that I was meeting with Stan on Saturday. Another true professional! Facilitated a seamless transition into our new vehicle. Thanks to this great agency and true team. Thanks and our best, Tom and Carol Davis More

VIP Experience thanks to Jason Howard My wife and I recently had an amazing car buying experience at Chapman BMW on camelback. Very impressed by this dealerships service and friendliness o My wife and I recently had an amazing car buying experience at Chapman BMW on camelback. Very impressed by this dealerships service and friendliness of all the staff. Jason Howard was our primary contact and was fantastic. He was very knowledgeable on the different models and options available. He was easy to work with and patient with all of our questions. He was very transparent with pricing and finding us vehicles to match our budgets. Overall he exceeded our expectations and we are so excited with our new vehicles. I would also like to thank his manager Artin Majidi, finance Michele Heyl, and BMW Genius Tom for an overall great experience. More

Steve Murphy - Great Sales Experience Working with Steve Murphy on the purchase of my new BMW was actually a pleasurable experience. How many times can you say that about buying a car? N Working with Steve Murphy on the purchase of my new BMW was actually a pleasurable experience. How many times can you say that about buying a car? Not only is Steve an outstanding auto sales professional, he is also a car enthusiast, which is a big plus in my book. He went to great lengths to not only find the right car for me but went to bat for me with his team to ensure that the deal and package were what I was looking for. If you’re in the market for a BMW, Steve is definitely the way to go. More

Crag Rusin and Chapman Bmw Craig Rusin was great. He guided us through the hold process from finding the right car for us, to explaining all the features of the car, to helping Craig Rusin was great. He guided us through the hold process from finding the right car for us, to explaining all the features of the car, to helping us in getting us a great deal. Very patient. listen and answer all are questions. Thanks Craig More

Bobby Stewart was Great! I dropped my car off for a recall and Bobby took great care of me. I really appreciate the fast and knowledgable help. Bobby is a true professional. I dropped my car off for a recall and Bobby took great care of me. I really appreciate the fast and knowledgable help. Bobby is a true professional. Thanks again! More