Champion Cueter Chrysler Jeep Dodge Ram of Ypsilanti/Ann Arbor

Recall My dodge Chrysler had a recall on the starter ignition. Every time my husband and I would call any dealership we were told that they would have to ord My dodge Chrysler had a recall on the starter ignition. Every time my husband and I would call any dealership we were told that they would have to order the part. We would go through the same line of questions. How long for the part? I don't know. We're only receiving 1 to 3 per week. How long will the car be I the shop for? I'm not sure. The list goes on and on. We were very aggravated. The fact that we kept getting notices on our car for the recall. But, when we tried to take care of the situation, we were told it could take 4 to 6 weeks for the part to come in. I think this is a poor service for Dodge and they really didn't care if the part was fixed. I am happy that my car is fixed again. Now we'll wait and see what else happens. More

Most Incredible Experience EVER !!! Steve and the entire staff at Cueter were the most incredible people to work with. The entire experience from the time we first walked in until we pic Steve and the entire staff at Cueter were the most incredible people to work with. The entire experience from the time we first walked in until we picked up our car was phenomenal. Very friendly and outgoing staff. Everyone seemed to go above and beyond to make sure we were completely satisfied with our purchase and our total overall experience. We have purchased many new and used cars in the past but we have never been this happy with any other dealership. They definitely have a customer for life. More

Happy customer! This was only my second time purchasing a new vehicle and it was SOO much better than my first new vehicle purchase at a different dealership. At the This was only my second time purchasing a new vehicle and it was SOO much better than my first new vehicle purchase at a different dealership. At the Ford dealership I bought my last car from, the salesman was not friendly and did not seem interested in anything except selling me my car and sending me on my way. I knew when I left that I would not return to him to buy my next car. My experience at Cueter Chrysler Jeep Dodge purchasing my newest vehicle was wonderful. Ben Heusel was my salesman and he was great. He did not try to sell me features that I was not interested in, unlike most salesmen I've come across. He was very friendly, easy to talk to and I felt very comfortable talking with him about what I wanted and did not want. I didn't feel like I was being taken advantage of or that he was trying to get the most money out of me that he could (which is how I felt with my last car purchase). He even stayed past closing time to make sure I knew how to use all of the features in my new Jeep. The process took a little longer than I anticipated but the general manager Steve Demers made sure that I was compensated for my time which was very kind of him. I'll be recommending this place to everyone I know and I'll definitely be back when I'm ready for a new car! Thanks again! More

Great customer service Toni was a pleasure to deal with on my service issue. I dropped my car off without an appointment on a Friday morning and it was ready to be picked up Toni was a pleasure to deal with on my service issue. I dropped my car off without an appointment on a Friday morning and it was ready to be picked up by 5:30 Friday eve More

Friendly Went to Cueter for a good advertised deal on a lease for a Ram 1500. Everything went well except the lease price was slightly higher than advertised p Went to Cueter for a good advertised deal on a lease for a Ram 1500. Everything went well except the lease price was slightly higher than advertised price because they didnt have the vechicles advertised and had to upgrade a bit which wasn't really a big deal. More

Pleasant interaction The dealership and staff are very nice and professional. The purchasing process is clear, but lengthy. I have leased or purchased several vehicles f The dealership and staff are very nice and professional. The purchasing process is clear, but lengthy. I have leased or purchased several vehicles from Don Byrd and this dealership. Never had an issue. More

Service with a Smile I was surprised at the fast and courteous service I received. Especially after bringing my Jeep in after 2:00 p.m. Thank you entire staff!!! I was surprised at the fast and courteous service I received. Especially after bringing my Jeep in after 2:00 p.m. Thank you entire staff!!! More

Cherokee service Took my Cherokee in for service..Very courteous staff ..Service rep called with what was defective on vehicle ..Service was performed within a reasona Took my Cherokee in for service..Very courteous staff ..Service rep called with what was defective on vehicle ..Service was performed within a reasonable time and vehicle is fixed.No problems with Cueter. More

ON THE UP & UP!!!!!!!!!! Very Honest! I had submitted a list of repairs that I thought needed to be done on by 2010 Grand Caravan, which had over 211,000 miles on it. The majo Very Honest! I had submitted a list of repairs that I thought needed to be done on by 2010 Grand Caravan, which had over 211,000 miles on it. The majority of the work that I had on my list of potential repairs were not needed according to the CUETER Technicians! Many dealerships that I have dealt with are not as truthful when it comes to being on the up and up with their clients. THANK YOU VERY MUCH CUETER STAFF!!!!!! IN MY BOOK, YOU DESERVE AN A+++: FOR YOUR INTEGRITY & EXCELLENT WORKMANSHIP!!!! More

Always good service The team at Cueter is always helpful, friendly and works to get your vehicle work completed timely. Very professional crew and the mechanics do great The team at Cueter is always helpful, friendly and works to get your vehicle work completed timely. Very professional crew and the mechanics do great work More