Champion Cueter Chrysler Jeep Dodge Ram of Ypsilanti/Ann Arbor

This place is a scam! More specifically Amber, who identified herself as a manager. She attempted to "bait and switch" in an effort to get a customer in the door, and wh More specifically Amber, who identified herself as a manager. She attempted to "bait and switch" in an effort to get a customer in the door, and when called out about her antics, when i attempted to explain that deception does not result in confident and loyal customers she became upset and hung the phone up like the unprofessional child that she is. This company has to get better. This is the second time of this type of behavior with this company. I would hate to think that this is this company's mission to be deceptive no matter what the cost! Do better! More

Had two warning lights on my 2021 Jeep Cherokee. Made an appointment to drop it off on a Wednesday. They canceled that appointment d/t a power outage and rescheduled me for the following Tuesday (Mo Made an appointment to drop it off on a Wednesday. They canceled that appointment d/t a power outage and rescheduled me for the following Tuesday (Monday was a holiday). When I dropped it off I mentioned I had a rental until Friday and asked if I could have it back by then to which they said they’d do their best. As of Friday they had not even looked at the car. The part that makes it extra frustrating is that the car was drivable. Why was I paying for a rental while my drivable car sits in their parking lot? I went and picked it up when they confirmed they would not look at it until Monday at the earliest. I now have an appointment at another local dealer. Fingers crossed they have better customer service. I would not recommend this place at all. Customer experience has been a 0/10. I bought the car from them and until now I would have bought from them again. Not anymore. Kayla, the service tech, was at least pleasant to deal with. I realize this is out of her control. More

The worst experience I’ve ever had in my entire life. The finance manager Heather is shady and the salesman Tom Coak is not on the level. I went to this place on a referral from my friend and was excited The finance manager Heather is shady and the salesman Tom Coak is not on the level. I went to this place on a referral from my friend and was excited to do business after going to two different B lots. I called to finance a vehicle with a co-signer and was approved. The salesman sent me the video of the truck and once the vehicle was done with the inspection I was able to go in and sign the paperwork along with the co-signer. Once there I discovered the finance manager did the deal in reverse putting me as the co-signer and my family member as the buyer without consulting us first and had the nerve to get an attitude when showed how unhappy I was with her doing this. I understand this was the only way I could get approved for this particular vehicle but a phone call to ask was this ok to do would have been the proper thing to do. The salesman Tom Coak never even mentioned this to me when I got there to view and test drive the vehicle. I’ll never ever refer this dealership to anyone and the friend that referred me was totally unhappy and he won’t be doing business with them again either!!!! More

Everyone was very helpful, couldn’t have asked for better customer service! This was a top notch experience. customer service! This was a top notch experience. More

Made an appointment, got a rental car, dropped my truck off at Champion Cueter, filled out all the paperwork, and was finally told they could not analyze it for 3-5 days. I said, no problem since I had to off at Champion Cueter, filled out all the paperwork, and was finally told they could not analyze it for 3-5 days. I said, no problem since I had to go out of town on business,. Here it is 7 days later and they still have not analyzed the issue. The worst part is the issue I am having is from a repair they had done previously. Not happy. I would stay as far away from these people as possible. They will not take care of you, but they will take you for a ride................... More

Used car had major steering issues and 4 bald tires. cd player and recharging plugin never worked.Luckily the steering issue was resolved and fixed by an independent mechanic-NOT CUETER. They assured cd player and recharging plugin never worked.Luckily the steering issue was resolved and fixed by an independent mechanic-NOT CUETER. They assured us the car was safe and had been inspected. Nope. We will be taking our business elsewhere in the future. More

I have been going to this dealership for the past 7 years, and the service has been pretty good. My latest experience has been so horrible that I will never return. My Jeep has been there for over a we years, and the service has been pretty good. My latest experience has been so horrible that I will never return. My Jeep has been there for over a week, and every day they have told me I would be taking it home the next day. They don’t return calls. They provide zero follow-up, and I am dreading the outcome of the repairs that have been done. It has been a complete failure of customer service. I will drive an hour to go to any other dealer, to avoid ever experiencing this nightmare again. More