Champion Buick GMC of Brighton

Gaslighting, Gaslighting, lying on Carfax, took work 1/2 day, drove 1 1/2 hours! day, drove 1 1/2 hours! More

PLEASE PLEASE PLEASE read this before making your decision to buy here! We are now on our second lease with Champion. The first car went off without a problem. The second car a completely different s decision to buy here! We are now on our second lease with Champion. The first car went off without a problem. The second car a completely different story. After being in our new car for less than a month we started having transmission issues. I was not very happy about this but understand things happen. They “fixed” the problem only to have it occur again within a month. We are now on our fourth time having transmission issues where the car won’t even start. The car is for my wife and we have two small children. I have no faith in the vehicle and told Champion that I don’t want my wife, four year old and two year old being stranded somewhere with a new car that doesn’t work. I asked for them to get us into something different. After waiting two weeks to hear back for pricing on a new car it was nowhere in the ballpark of where our current lease is. After asking if they could to do better to make this situation right they have ghosted me and I have not heard back from sales and management has not returned my calls. Again the first transaction with the lease went great but I say businesses show their true colors when they our faced with difficult situations and how they help their customers at that time, not just when they’re trying to make a sale. EXTREMELY disappointed and won’t be returning. More

Do not buy from here! I bought a vehicle, 2015 Equinox, from here, for my son and literally on the way home from the dealership, a “service tire system” light came on. I i I bought a vehicle, 2015 Equinox, from here, for my son and literally on the way home from the dealership, a “service tire system” light came on. I immediately called and sent an email to our sales representative, Colin, only to be told to check the tire pressure. We did of course, all pressures were fine, but the light was still on. I simply wanted them to check why the light came on, to make sure it was nothing serious, out of concern for safety, but was told a diagnostic test would be $100. I was also told the sensor light that came on was not a “safety concern,” and did not affect the “ drivability of the vehicle” so the was nothing they could do, and the purchase was “as is.” It is absurd to me that they could not look into the reason why the light came on, 5 minutes after leaving the dealership. If a sensor needs to be replaced, I would have been more than happy to pay for it, given it was an older and used vehicle. The mere fact they would not even look into it, without charging $100, is inexcusable. It seems once you make your purchase, they are done with you and that vehicle. Horrible customer service. Will not be returning nor recommending to anyone! More

Brought my car in for a 30 minute recall repair and I finally had to find someone after 1 and 1/2 hours to see what the delay was. Worst service ever. Would never return nor recommend to anyone to go t finally had to find someone after 1 and 1/2 hours to see what the delay was. Worst service ever. Would never return nor recommend to anyone to go there for service. More

I normally buy/lease Chevy. Helen DeLine is my sales rep and she has always been great! Since there were no Chevy vehicles available that I wanted, Helen worked with David Dehmel to find me a Buick. I was and she has always been great! Since there were no Chevy vehicles available that I wanted, Helen worked with David Dehmel to find me a Buick. I was able to get a vehicle quickly and everyone was helpful. Good Experience. More

Super GREAT salesmen all around !! Jeff, Tom and Brad are guy's you can trust to help you make the right decision obtaining a vehicle during these challenging times. I will continue to be a customer and use guy's you can trust to help you make the right decision obtaining a vehicle during these challenging times. I will continue to be a customer and use Champion Buick GMC in Brighton for all my needs !! Thank you guy's and Hat's Off to you all !! More