Brad Howell explained every detail of my new Suv to the T.I give him a 10 so thankful he waited on us..

Bought a used car with a warranty from them. They purchased car from a salvage yard in California and will not stand behind the warrenty. Jon Rossi the GM does not care about his customers and the service dept is a total joke. Please do NOT buy from this dealership.

Gaslighting, Gaslighting, lying on Carfax, took work 1/2 day, drove 1 1/2 hours!

We highly recommend Champion in Brighton for their outstanding customer service. From the time we entered the door, being greeted by the staff to the time we spoke with both the new vehicle and used salesperson, we were treated with respect with a no pressure approach. Our questions were answered thoroughly and professionally. Before we went to Champion, we went to four other dealerships and none of them came close to the experience we had at Champion. In addition, we were open to several different SUV brands like Honda, Toyota etc in addition to the Buick brand. The exceptional customer care we experienced at Champion sold us on the Buick Envision. Even after the sale, the salesperson remained available to answer our questions. I highly recommend the dealership which has trained their staff on the merits of customer service.

Their service department is bad and due to my experiences I will not give them any more business. I'm in the market for a new vehicle and have eliminated Buick from my search in general. One time I dropped off my vehicle for service and when I called for the status, they informed me it would be a few day before they even look at it. It was 100% drivable when I dropped it off and nobody indicated it would be DAYS away from being seen. I could've just kept driving it and returned the day they were going to start servicing it. On another occasion I stressed needing my car by end of day and they said it would be no issue. After nearly the entire day went by I called and again it hadn't been seen (for a tuneup). I'm pretty sure I paid for a $200 car wash that day and nobody actually truly looked at it. Their communication is awful and I have no time for their games.

When faced with a task of finding a new dealer, I happened up Champion Buick GMS of Brighton and couldn’t be happier. Their level of customer service exceeds expectations. With such low levels of customer service in today’s world, the people at Champion are all really great! They seem to take pride in delivering the very best service. For me, they have gone above and beyond my expectations and I will be a customer for as long as they continue to deliver. When I discovered a small mistake was made during my service appt., their new Service Manager, Mike Foster, took the issue with my vehicle seriously and made everything right and then some. He actually sent a service guy to my house to fix the issue because I was concerned about driving my car. I am very happy with this dealership. Give them a shot!